Paytm account hacked. Rs.2000 transaction unauthorized

Hi,

I had received 2 sms from Paytm claiming that my orders in Foodpanda for an amount totalling to Rs.2000 were successful. I was shocked for i didn’t place those orders.

I tried to contact Paytm customer care immediately but their phone customer care is a joke – it’s simply an FAQ page in IVR. Even when i choose ‘security related issues’, it simply said ‘write to [email protected]’ and hung up. So wrote an email to them.

Meanwhile tried dealing with Foodpanda to see of they could help – the person was initially helpful as he identified that one of the orders were confirmed while the other was a Pre-order and it was in Gwalior City Centre area. However he wouldn’t give further identifiable information nor cancel those orders (not even the Pre-ordered one) since I couldnt identify the person who placed the order with FoodPanda. Understandable, but not helpful anymore.

For now I’ve changed my password of the PayTM wallet.

1. Has anyone faced similar issues with PayTm? Do they really investigate and refund such amount like in the case of a credit card?
2. I’m sure I didn’t receive any OTP for either of those 2 transactions. Is it possible someone can transact over my PayTm account with only be email/phone and password but no OTP? How can I enforce that from now?
3. Any tips from dimers here on if and how i could recover this money?

Thanks.