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Airtel Launches AirtelSecure(Handset Damage Protection) Powered by OneAssist Starting @Rs 49/Month (All Brands Covered)
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Airtel Launches AirtelSecure(Handset Damage Protection) Starting @Rs 49/Month (All Brands Covered)
Subscription amount depends on your handset type. For me it’s Rs 79/month(12 months) for my Oneplus 3 with coverage of Rs 25000.
App will automatically decide and show your amount of coverage and monthly subscription.
Needles to say it’s only for Airtel subscribers.
https://www.airtel.in/airtel-...re
Get handset damage protection & antivirus for as low as Rs. 49/month.
To subscribe, download MyAirtel App.
Brands Covered
FAQ
https://www.airtel.in/airtel-secur...qs
Q1. What is Airtel Secure Plan?
Airtel Secure Plan protects your Smartphone round the clock against any kind of Accidental /Liquid damage and provides you Anti-Virus & Cloud back-up.
If your Smartphone is accidentally damaged, you need not worry about taking it to the service center and bearing a huge repair cost. Airtel / OneAssist will arrange for a free pick-up of your device from your doorstep & get it repaired from an Authorized service center & deliver it to you.
Q2. What all benefits are offered with Airtel Secure Plan?
Airtel Secure Plan offers
Mobile repairs in case of accidental damageDoor step pick-up and DeliveryAnti-Virus along with Malware, Theft & Web ProtectionCloud back up with 2GB storage
Q3. How do I activate Airtel Secure Plan on my device?
To activate Airtel Secure Plan open/ download My Airtel App. Click on the Airtel Secure banner & follow the instructions to activate.
Eligibility
Airtel Prepaid & Postpaid (Retail / CoIP only excluding child / data card)Device should not be > 2Yr old on airtel network> 18 Yr at the time of enrollmentSmartphone (Android and iOS)
Q4. What is the validity of Airtel Secure Plan?
The validity of the damage protection is for a year from enrollment however rental is charged on monthly basis. Your membership terms and other benefits will be applicable post charging of monthly rental.
Terms And Conditions
https://www.airtel.in/airtel-secure...ms
On 09/04/2018 my handset accidentally fell on the ground after slipping from the hand and a minor crack got developed on upper left side of the screen. I applied for claim on the very same day and uploaded the requisite documents through My Airtel application. I was allotted Service Request No #206298. In response to it some clarification was sought and the same was provided within the prescribed time limit. The Service Request for the same was 3066643. To my utter surprise the same request was closed on 13/04/2018 and i received a call and i was made to understand that the cause of the damage is not covered under the scheme hence the claim stands rejected.
I once again applied for the claim on 14/04/2018 and the Service Request provided to me was #207799.However, on 15/04/2018 i received a message vide Service Request #3083379 that the request for device claim has been closed since i am reclaiming the same damages for which claim has been already rejected and i also receive a call on this behalf.
I am surprised and confused as well. Since i was on a call and my elbow got hit with the door and handset suddenly slipped from my hand and fell on the ground, isn’t it an accidental cause. In my opinion slipping of mobile from the hand without any deliberate attempt is absolutely an accidental one. Once the handset fell on the ground a crack on the left side of the screen got developed, but the device including touch screen etc is working normally. However, Airtel is not entertaining my claim. See if you can not provide the requisite service then there is no need to come out with such fake policies.
Thanks for mentioning your experience. I myself thought about opting for this for my Pixel, but always thought hey it’s Airtel, so resisted myself.
No sane person drops his/her phone anyway, jeez! It’s accidental like 99.9% of the time. Report this experience of yours on Twitter, Facebook etc., more people need to know about this.
The person who spoke to me was very rough even I am a local boy I know the way to get it sorted I was in p patience I need things to be solved wit in 4hrs
smile
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