After Sales Service - Havells vs Crompton vs AO Smith geyser?
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Want to buy a geyser. But I heard that Havells have very poor after sales service? Is it true?
Anyone personally used service of Havells?
Or do you suggest Crompton or (AO Smith) if that is better in After Sales service?
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But instead of spare parts, have you also tried after sales service of Cromton vs Havells vs AO Smith (specifically for geyser)? Sometimes the customer care itself is very poor.
We have 2 aosmith from 8years. Not a single issue. So no idea about after sales service.
Purchased Havells. Very poor service experience. The guy installed but there was some fault for which I kept following up and requesting a visit. Havells guy didn't come for visit for 4 days!!
Pathetic.
Warning to all: avoid havells whenever possible.
Not aware of Havells, ever since the ceiling fan fiasco.
(Location was within 700 meters of a major railway station, in New Bombay... 8-8½ years back).
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Stayed clear of the A.O. Smith, Morphy Richards.
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In water hearters/ boilers.. in the post liberalisation era.. Spherehot and Racold.. in India.
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Spherehot and Bajaj brand bowlers and clothes irons were a staple in our homes.
Gradually Bajaj electrical became a trading company (just marketing the stuff made by the contract manufacturers).
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Spherehot products still give good service life, without failing.
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However, for residential use water bowlers (ve it instant or those mini 3 litre ones or full fledged 15-20 liters capacity).. we have not looked beyond Racold.. in past couple of decades.
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Did not require after sales service for Racold.. except for with Racold Fonte (baby unit/ instant/ pass through boiler).
That too because the toggle switch for kW load selection was over used or had moisture seep in and corrosion somehow affected the electrical point.. leading to arcing.
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Crompton Greaves Consumer Electricals Limited: all kinds of fans.. like exhaust fans, ceiling fans, wall mount.
Remote and without remote.
Water cooler type units at relatives too have worked fine.. so not sure of how their after sales support is.
(Service centres are third party/ authorised and thus not standardised in their handling of the customers).
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But if you are not looking for something jazzy like 'gas powered' bowlers or new-age.. technology heavy geysers/ boilers with digital dials, digital displays..
.. then in the conventional products and may be even in the new-age ones... Racold .. knows the dedi requirements and psyche very well.
They know the power quality (or lack thereof), the water situation and how people sometimes simply never shut the unit off.
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They (Racold) have in-house R&D team, while also importing technologies, if needed.
And are not a trading company. They make most, if not all, of the components themselves.
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P.S.: This is not an advertisement for Racold, CG or Spherehot.
Apna kaam bann ta.. Indian clay oven mein jaaye..brands waaloN ki janta.