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Airtel Axis Bank Credit Card Issue

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KingRocks

Today received September Month statement for Airtel Axis Bank Credit Card. Again there is issue with Cashback. Did two Cylinder bookings last month. Both are not tracked. August month statement also had issue with Cashback. Tired of following up with them. After sending email to Nodal Officer, it says it will take 90 days to resolve the dispute and get the Cashback.

Are you guys facing the same issues?

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Coupon Baba Coupon Baba
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@Tanmayyy @Scorpion

Generous Generous
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Yes faced same issue for electricity bill payment in August month. Now using this card only for airtel bill payment.
Coupon Baba Coupon Baba
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That's sad....did you raise the complaint?

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Generous Generous
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Do transaction only if correct merchant names are shown you will never face any issues
Coupon Baba Coupon Baba
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Merchant name shows Airtel for me always 

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Generous Generous
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Chortel credit card.. the legacy continues

Benevolent Benevolent
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and we all knew even b4 card launch😄

Deal Cadet Deal Cadet
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Same for me. They have a common merchant name fir recharges and utility bill payment due to which we are missing cashback on 1 category. Not sure when they will fix. Have sent an email to Nodal today. Still my Grabdeals cashback issues have not been resolved since 2 months for my flipkart axis cc. I am pretty sure this will also not get resolved. 

Community Angel Community Angel
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same for me. Got the statement today. It showed 850 cashback earned while I was expecting 1300. Where to complain?

Deal Cadet Deal Cadet
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Just be happy that you got a cashback of 850. That’s quite a good amount for a month for very little spends. I also got 761 instead of the maximum expected of 1100 but I am not going to waste time worrying about it. 760 is excellent cashback.
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Helpful Helpful
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Same for me expecting around 1100 got 639 something don’t know why @scorpion
Blogger Blogger
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Since the difference of CB is big. Send mail to pno and follow up.

In my case expected CB is 977 and they showed 964. So very little difference. 
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Review Expert Review Expert
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I paid ebill and merchant name was airtel and i was assured it will fetch under 25% and will loss cashback but after multiple attempt same merchant name came so did as many confirmed that next statement correct cashback was credited to them
Deal Captain Deal Captain
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Its airtel fault ,he is sending same vendor name for almost all tracsations and axis is not able to identify airtel bills or utlity bills. Even for utility its giving 25% sometimes but limited to 300 cashback Try paying only 1200 bill either airtel or utility and u should get 300 if not fixed Note: in future they may get to know and reverse he cashback from 25 to 10 for utility payments and adjust in future bills
Benevolent Benevolent
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For Airtel bills the merchant shown is "AirtelGurgaonIn" and for utility bills the merchant shown is "AirtelMumbaiIn". So there is clear distinction.

The issue is with Razorpay gateway. Razorpay is creating a false merchant name by artificially injecting the prefix "RAZ*" before the correct merchant name. While making the transaction if the gateway is Razorpay, abort immediately and do not proceed with txn. 

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Deal Cadet Deal Cadet
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Today paid water bill and got AIRTEL only as the merchant. What the hell is Airtel doing.

Deal Captain Deal Captain
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U will get 25% upto 300 for this, its a bug

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Deal Cadet Deal Cadet
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For me utility bil payment cashback is missing, needs to complain Airtel.

Community Angel Community Angel
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Less cb for me last month also. Nodal says i earlier got extra cb so they deducting rolleyes
Deal Cadet Deal Cadet
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Today I did a transaction to book cylinder on Android version of Airtel app and got APBLUTIL as merchant but as expected the booking did not went through though money got deducted. I faced this issues earlier also in June repeatedly and none of my bookings were successfull with merchant ABPLUTIL that time also.

Deal Lieutenant Deal Lieutenant
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For Ola cabs, earlier I was getting 10%, but this time got 1%. 

Merchant name every time have been olacabs.com

Anyone else faced this issue?

Generous Generous
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Be happy that you got at least 1% 

In my case they didn't even given 1%
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Deal Newbie Deal Newbie
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Are they stopped issuing this card? 

Is there any way to get that card other than the airtel thanks app

Critic Critic
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This card can only be applied via airtel thanks app currently.
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Coupon Baba Coupon Baba
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Anyone received a response from PNO. I sent email on Saturday still no response.

Deal Cadet Deal Cadet
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What is the merchant name you all are getting for recharge on latest version of Thanks app (4.55.7) ? I am mostly getting 'Airtel Payments Bank' but not 'AIRTEL'
Generous Generous
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Cheap Airtel tactics started by Airtel
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Deal Lieutenant Deal Lieutenant
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What to do? Always getting AIRTEL as billet when making electricity payment from thanks app.
Generous Generous
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Only solution is to close the card and move to other card with less but correct discount/cashback
Deal Newbie Deal Newbie
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Is cash back will be considered for statement month or normal month,like my statement is generated on 22nd of every month so cashback for transactions done after 22nd will come in same month or next month? 

Generous Generous
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Statement month
Deal Cadet Deal Cadet
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For recharges and utility bills merchant is coming same AIRTEL from past few months which will give 25% upto 300 which is counted under recharges and we will loose on 10% upto 300 which is exclusively for Utility bill payment. Sent an email to PNO and they took my request but I know they will take ages to come back and this will never be resolved.

Deal Cadet Deal Cadet
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Bloody PNO replied that he has raised a request with merchant. Following is his reply - 


However, for the transaction of Rs.4,648/- we have processed the cash back as per MID mentioned by the merchant and we have raised a request for the same with merchant. If the dispute in cashback due to update/changes in MID from the partner’s or preferred merchants and if you are eligible for the cash back, you will receive the same within 90 days of transaction date. So, kindly check from your end and if you have not received any cash back for specific transactions then revert us back with the transaction details to check further.

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Deal Lieutenant Deal Lieutenant
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Getting "Airtel Payments Bank" for Broadband payment. Today is last day, this card is pathetic 🥺🥺
Deal Cadet Deal Cadet
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Same copy paste reply by pno to me also.. best avoid this card.. only useful if u have airtel sim and fibre...

Deal Cadet Deal Cadet
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Hi, as stated earlier, please note that we process cashback basis MID shared by respective merchants. We have raised this with Airtel. We shall check it at backend with Airtel and if you are eligible then cashback shall be given. Cases where there is dispute in cashback due to update/changes in MID from the partner’s or preferred merchants end, then the cashback will be processed within 90 days from the transaction date. Please be assured if eligible the cashback shall be processed within the mentioned timeline. Regards, Team Axis Bank
Coupon Baba Coupon Baba
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Update: Received additional cashback for September Month Statement after complainting to Nodal Officer.

Deal Lieutenant Deal Lieutenant
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Now they removed credit card option for utility bill payments
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Deal Lieutenant Deal Lieutenant
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A bit off-Topic : How to get Joining Voucher of Amazon ₹500 ??
Spearhead Spearhead
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I am yet to receive 500 joining voucher. I got my card on 28 Oct. What about you?
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Deal Cadet Deal Cadet
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Does anyone know any way to recharge Airtel broadband with custom amount?
Coupon Baba Coupon Baba
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Got reply from Airtel Twitter Support

Kindly send the app screenshot to thanksapp dot support @ airtel.com with the mobile number as the email subject. You might also receive a call from our app support team in case they need any further details to resolve the problem you're facing on app.

Finance Ninja Finance Ninja
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Incorrect cashback given once again in this statement
Coupon Baba Coupon Baba
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For Utility bill payment?

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Deal Cadet Deal Cadet
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Trying to do broadband recharge, does merchant name "Airtel" give 25% cashback?
Deal Cadet Deal Cadet
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Can anyone update?
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