Hot Deal Amazon order cancelled but product delivered

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Deal Cadet
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Hi dimers,


I ordered a product on Amazon (worth 30k) from a third party seller. Due to late delivery issues, I requested the seller and Amazon to cancel the order and refund my money. The seller Initiated the refund and I got my money in 3 days.  I think due to some operational issues, the seller shipped the product and I received the product today.
So, whats next?
Will Amazon or seller ask the money, should I wait for them to ask money or should I call Amazon and pay the money?
Dimers pls share your experiences if you encounter this kind of thing in the past.

87 Comments  |  
46 Dimers
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Hundred_Dios wrote:

A big surprise reply I got from Amazon when I contacted them about how should I pay the money back….. Any guesses?

You can keep the product
or deal with seller directly

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keep the product, we have already paid the seller !

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schumacher wrote:

keep the product, we have already paid the seller !

Sellers won’t get reimbursement atleast for three weeks – 1 month especially Non-Amazon fulfilled sellers using third party courier options
Edit : Seller could’ve raised a Safe-t claim for lost package (Only if shipped via ATS) but even for that you need to wait for atleast 2 months (Even though they say u can raise a ticket after a month)

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yes, keep the product and money with you as a token of goodwill smile

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Hundred_Dios wrote:

yes, keep the product and money with you as a token of goodwill smile

Good. They did that couple of times for tampered packages (Electronics) but never the product price was above 10k+
In my case..seller was either Cloudtail india or Appario … Assuming that the seller here is a third party seller & if he erroneously shipped the product after approving refund ..he might still contact u. If he does..it is you n the seller w/o amazon

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Hundred_Dios wrote:

yes, keep the product and money with you as a token of goodwill smile

congratulations. can you share the screenshot of product you got

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Hundred_Dios wrote:

yes, keep the product and money with you as a token of goodwill smile

Enjoy!

What was the product BTW?

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getready wrote:

Good. They did that couple of times for tampered packages (Electronics) but never the product price was above 10k+
In my case..seller was either Cloudtail india or Appario … Assuming that the seller here is a third party seller & if he erroneously shipped the product after approving refund ..he might still contact u. If he does..it is you n the seller w/o amazon

Yes, seller might contact but I will pay only if he comes through Amazon

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Hundred_Dios wrote:

yes, keep the product and money with you as a token of goodwill smile

Ise Kehte hai Dil Dariya Amazond Samandar smile smile

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There’s no way..seller will get a resolution via Amazon as he is a third party seller & shipped the product (again?) after approving refund (Based on OP*)
Even Amazon made it clear..there’s nothing can be done from their side (Also about that “Keep the money & product” could be a generic statement too as most of the times they deal with issues related to their in-house sellers like Cloudtail or Appario)

Also unlike US trade laws…here u got to return the product if it gets delivered to you because of an error (Indian Trade laws). So seller will win the case easily if he decides to contest. So if seller contacts u..reach out to Amazon support & talk to any higher official and proceed with the next step (Useless talking to their call center people)
& If finally u had to return ..then return the product itself (unless the deal is exceptionally good)
@Hundred_Dios

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Same was happened with me few years back.. they didnt took it back in my case

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Hundred_Dios wrote:

yes, keep the product and money with you as a token of goodwill smile

Amazon probably won’t pay the seller unless the seller has shipped it through ATS and the seller files a SAFE-T claim.
Even then, chances of Amazon reimbursing the seller is low.

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DEALER_BABA wrote:

No this is wrong it’s his duty to do the payment. I am also a seller of Amazon and I know what will be going to happen if he/she will not get the money of his order and I can understand how he/she feeling right now for not getting the payment of your order as the seller will have a loss of 30k but even more than it. So don’t do this please kindly call Amazon and make the payment. Otherwise if the seller get to know about that and in this case may be Amazon will try to contact you and if you don’t get agree that you have got the product so Amazon will not say you anything but in this seller can register a FIR against you in the case of fraud and for not paying the money as he has all your details about address,phone number, everything. See if it’s a small amount so he/she can adjust but the amount is too high 30K maybe first seller try to contact you and try to make adjustments if you wouldn’t agree so then he can lodge a FIR against you. So be careful and try to make payment ASAP before seller calls.

In Noway, Seller Can Prove That OP Got Product. As It Was Under Amazon And As Per Amazon Order Details It Was Cancelled,Money Refunded To OP And Story Closed.

As Human Gesture, OP Should Make Effort To Pay The Money But That Also In A Proper Way So That Later Seller Cant Claim For Money.

But As You Said, Seller Can Register FIR For Fraud Which Is Baseless. Here OP Is Not At Fault At All And He Has All Things To Prove It.

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MrBeard wrote:

Same was happened with me few years back.. they didnt took it back in my case

How much is the product cost?

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getready wrote:

There’s no way..seller will get a resolution via Amazon as he is a third party seller & shipped the product (again?) after approving refund (Based on OP*)
Even Amazon made it clear..there’s nothing can be done from their side (Also about that “Keep the money & product” could be a generic statement too as most of the times they deal with issues related to their in-house sellers like Cloudtail or Appario)

Also unlike US trade laws…here u got to return the product if it gets delivered to you because of an error (Indian Trade laws). So seller will win the case easily if he decides to contest. So if seller contacts u..reach out to Amazon support & talk to any higher official and proceed with the next step (Useless talking to their call center people)
& If finally u had to return ..then return the product itself (unless the deal is exceptionally good)
@Hundred_Dios

Thanks… That is really a useful info

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TechnoFrendz wrote:

In Noway, Seller Can Prove That OP Got Product. As It Was Under Amazon And As Per Amazon Order Details It Was Cancelled,Money Refunded To OP And Story Closed.

As Human Gesture, OP Should Make Effort To Pay The Money But That Also In A Proper Way So That Later Seller Cant Claim For Money.

But As You Said, Seller Can Register FIR For Fraud Which Is Baseless. Here OP Is Not At Fault At All And He Has All Things To Prove It.

Yeah, as I thought that I should pay the seller, I contacted Amazon to know how the payment can be done…. Amazon isnt interested in getting the payment and may be they went by their terms and conditions they might have with sellers. I am no way irresponsible in taking the issue to Amazon.
And I will not contact seller as sole responsibility is Amazon itself

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Hundred_Dios wrote:

Yeah, as I thought that I should pay the seller, I contacted Amazon to know how the payment can be done…. Amazon isnt interested in getting the payment and may be they went by their terms and conditions they might have with sellers. I am no way irresponsible in taking the issue to Amazon.
And I will not contact seller as sole responsibility is Amazon itself

Mauj kar bhai
If issue escalates in future, toh return kardena
You have done you part, chillax and enjoy yourrr looooot sunglasses sunglasses fire fire

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Amazon keeps track of this stuff !! Better return it if you value your account. This will help in case they mess up the other way and blame you like if they mark it delivered but dont deliver it. Also, amazon can sometimes go really nuts and put an “investigation team” and if that happens, you will get a fraud charge on you , which will easily be gone if you have not started using the product, as far as I know. However, if you think you can handle those risks, then keep it.

This reminded me of an incident that happened in my 8th. I was walking home from tuition at 10:30 PM and a drunkard dropped 500 rupee cash on the road and it was pretty deserted. I did not pick it up for reasons I really dont know. Later when I told this to my mom, my mom said that if Lakshmi is coming to you don’t reject it. Pick it up. However, if your conscience does not allow you to use it on yourself., donate it in a temple. So, what I am trying to say is, think smart legally and keep calm.

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name_not_important wrote:

Amazon keeps track of this stuff !! Better return it if you value your account. This will help in case they mess up the other way and blame you like if they mark it delivered but dont deliver it. Also, amazon can sometimes go really nuts and put an “investigation team” and if that happens, you will get a fraud charge on you , which will easily be gone if you have not started using the product, as far as I know. However, if you think you can handle those risks, then keep it.

This reminded me of an incident that happened in my 8th. I was walking home from tuition at 10:30 PM and a drunkard dropped 500 rupee cash on the road and it was pretty deserted. I did not pick it up for reasons I really dont know. Later when I told this to my mom, my mom said that if Lakshmi is coming to you don’t reject it. Pick it up. However, if your conscience does not allow you to use it on yourself., donate it in a temple. So, what I am trying to say is, think smart legally and keep calm.

Not just @name_not_important , it seems nothing is important for you, bhai… sad toungueout

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Easy way is contact ask seller to take back his product.

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I ordered asomething and cancelled it. But it came yesterday. On the top of the box it says prepaid. But I didn’t pay anything. Today they called me and asked for money. But I didn’t get any receipt for that product. Should I pay or not?

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