Amazon worst experience - beware flipkart is getting better Nowadays

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HelloworldIm...

I have placed order for dining table (white 6 seater)
after 3-4 follow-ups for delivery I recvd delivery and see that it was 4 seater and dark walnut

now I contacted amaozn CC they are saying only refund on return
although product page clearly shows replacement and item is in stock and deliverable to my address with same seller
but they r refusing for replacement and saying only refund on return

but I waited for 10 days to get this delivered
and followed up 10-20 hrs over chat or call with support
escalated to manger level but still same?

any option of highest escalation or how to go legally with consumer court??

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Deal Subedar Deal Subedar
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We can’t do anything. It is decided by system not by CC agent. It may be due to different seller also size of material.

Deal Subedar Deal Subedar
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You should be glad that you’re able to return it and get the refund. People are scared to request returns on Flipkart.

Deal Cadet Deal Cadet
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rockingneo wrote:

We can’t do anything. It is decided by system not by CC agent. It may be due to different seller also size of material.

No it’s same seller cloudtail Amazon s own seller

Deal Subedar Deal Subedar
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Tjs15 wrote:

You should be glad that you’re able to return it and get the refund. People are scared to request returns on Flipkart.

Well said!

Deal Cadet Deal Cadet
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Tjs15 wrote:

You should be glad that you’re able to return it and get the refund. People are scared to request returns on Flipkart.

True… I placed a return request and my account was banned… Then I write to cc, they unban and a technical person comes and checks the device… He says it’s working and rejects my return. pensive

Deal Subedar Deal Subedar
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Fanil wrote:

True… I placed a return request and my account was banned… Then I write to cc, they unban and a technical person comes and checks the device… He says it’s working and rejects my return. pensive

Still better than those who lost coins and gv balances..btw what device were u returning and was it actually working fine?

Deal Subedar Deal Subedar
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aapki baat bilkul shi hai….lekin shukr mnao return to kr rhe hai…flpkart hoti to account block kr deti

Pro Entertainer Pro Entertainer
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E konse gole pe aa gaye aap?
Try doing same thing on flopkart🤭🤭🤭

Mobile Guru Mobile Guru
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Nothing will work
They might’ve added this restriction because of it being a large package and the fact that you got a different product (If there’s some mixup with product ASIN, then there’s no point in shipping the same wrong product)

Deal Subedar Deal Subedar
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HelloworldImCoder wrote:

No it’s same seller cloudtail Amazon s own seller

Now possibility is nearby cloudtail is no more exists and if distance long they will not taking order surely for large items

Deal Cadet Deal Cadet
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Tjs15 wrote:

Still better than those who lost coins and gv balances..btw what device were u returning and was it actually working fine?

I have lost that account later, due to multiple returns/cancellation. Irony is I asked only for single return that too was rejected. Other all orders were cancelled by Flipkart/seller.

I was returning realme X2. It was working fine but had heating issues at times.

Deal Subedar Deal Subedar
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Even I faced similar issue with washing machine and I lost all the cashback benefits due to only refund option pensive

Mobile Guru Mobile Guru
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Fanil wrote:

I have lost that account later, due to multiple returns/cancellation. Irony is I asked only for single return that too was rejected. Other all orders were cancelled by Flipkart/seller.

I was returning realme X2. It was working fine but had heating issues at times.

Heating issue is a normal thing for mobile phones
You got the return approved after service technician tested and verifies it right?

Eitherways i would prefer to visit service centre for mobiles instead of opting for returns/replacements

Deal Cadet Deal Cadet
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getready wrote:

Heating issue is a normal thing for mobile phones
You got the return approved after service technician tested and verifies it right?

Eitherways i would prefer to visit service centre for mobiles instead of opting for returns/replacements

No the return was rejected as at the time the technician came, the phone did not heat up…

Well, I had a very bad experience for replacement of my redmi phone at service centre… It took them 3 weeks to do that… So I prefer Amazon/Flipkart return

Mobile Guru Mobile Guru
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Fanil wrote:

No the return was rejected as at the time the technician came, the phone did not heat up…

Well, I had a very bad experience for replacement of my redmi phone at service centre… It took them 3 weeks to do that… So I prefer Amazon/Flipkart return

FK/Jeeves, they will never approve returns/replacements of mobiles based on heating issues unless it is way too extreme like 50c+ even when the phone is kept idle
They even don’t approve one on basis of light/screen bleed because they can’t understand it
Its not worth it..trying to get a replacement/refund in these days. The only thing that has higher probability of happening is the account getting blanned/flagged

On the other hand, u can get the return/replacement approved just by convincing the support chat executive (they can approve directly even without scheduling a technician visit)

Deal Cadet Deal Cadet
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getready wrote:

FK/Jeeves, they will never approve returns/replacements of mobiles based on heating issues unless it is way too extreme like 50c+ even when the phone is kept idle
They even don’t approve one on basis of light/screen bleed because they can’t understand it
Its not worth it..trying to get a replacement/refund in these days. The only thing that has higher probability of happening is the account getting blanned/flagged

On the other hand, u can get the return/replacement approved just by convincing the support chat executive (they can approve directly even without scheduling a technician visit)

I didn’t know it was possible through customer chat.

Deal Subedar Deal Subedar
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Ok…so you have bad experience with Amazon…how does that mean FK is getting better 🤦‍♂️

I still don’t prefer FK for there stupid policy of blocking accounts…

Deal Cadet Deal Cadet
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Ridiculous that though it was Amazon’s fault shipping wrong product I had to follow up 20 times spend hours on calls and still see nothing happened

Deal Cadet Deal Cadet
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Sudarshan61 wrote:

Ok…so you have bad experience with Amazon…how does that mean FK is getting better 🤦‍♂️

I still don’t prefer FK for there stupid policy of blocking accounts…

Fk is far better no questions asked on return of heater , here in my case even Amazon is at fault they re not even caring

Deal Subedar Deal Subedar
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HelloworldImCoder wrote:

Fk is far better no questions asked on return of heater , here in my case even Amazon is at fault they re not even caring

Flipkart is worst  than Amazon

Deal Cadet Deal Cadet
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HelloworldImCoder wrote:

No it’s same seller cloudtail Amazon s own seller

Cloudtail is from Infosys family and controversial.

https://cdn0.desidime.com/attachments/photos/652017/medium/71806371208.jpg?1606630411

Deal Subedar Deal Subedar
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HelloworldImCoder wrote:

Ridiculous that though it was Amazon’s fault shipping wrong product I had to follow up 20 times spend hours on calls and still see nothing happened

why do you need to follow-up so much…
you could have simply placed return request with the reason…Different story if you want things to be done ASAP

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