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Amount deducted but payment status not updated at university website

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Deal Cadet
Libaas

Date : 17th March 2021
Filled Shekhawati University exam 2021 form on univexam.com
Paid fees via Google Pay (UPI)

Merchant / Receiver : Rajasthan Payments Platform (For Shekhawati
University, Sikar, Rajsathan)

Payment Gateway : Emitra Online / Razorpay Software Private Limited

Payment System used : Google Pay App

Payment Method : UPI

Problem is :
Amount got deducted, transaction ID generated but no fees receipt issued and its showing “transaction not done” on university website when I am verifying details of fees payment.

And I have to submit fees receipt prints along with filled form at near by college within 3 days !

I have contacted contacted all the relevant parties and filed complaints but all are in processing still !

So,
If anyone faced similar issue or have any idea then please tell me

What solution I need :
Tomorrow is last day for form filling so,
Either they update the payment status and issue fees receipts
or
they refund my money so that I can fill the form again tomorrow

Please tag the people you think can be helpful in this matter as its really URGENT

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54 Comments  |  
16 Dimers
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Thousands of times dimers hv suggested don't make senstive transactions via upi as it is less reliable....bt still u did it.. Wait for 48 hours u will either get refund or receipt Cc- "@getready":https://www.desidime.com/users/...24 "@drupal":https://www.desidime.com/users...53
Deal Subedar Deal Subedar
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I made many payments(using UPI) all went through immediately, though they were not from Google Pay…

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Helpful Helpful
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I think you should wait for atleast 48hrs to get the status updated.

Btw what was the bank used for UPI?

Deal Cadet Deal Cadet
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Bro, Its 5th day today as I have mentioned date of Transaction 17th March 2021
Bank : SBI

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Finance Ninja Finance Ninja
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if payment gateway is Razorpay Software Private Limited then i think you receive your transaction details in your email id.

Track your Payment status here - https://razorpay.com/su...t/

Deal Cadet Deal Cadet
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They have not asked email id anywhere on payment page !
I have filed complaint to them via twitter, they have issued ticket ID but when I want track it asks for email id !
Any solution ?

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Deal Cadet Deal Cadet
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Same thing is happened to me while paying application fee (2000/-) through Google pay. Only after three days i got refund . In your case i assume most probably amount get refunded to your bank. Here at your situation better go for pay again. Time is more important than money if you don’t have waiting period

Deal Cadet Deal Cadet
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yeah bro, I ’ll fill the form again tomorrow.
And then pursue the refund issue for present one as per dimers suggestions

Mobile Guru Mobile Guru
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Its been 4 days already.. forget about the pending transaction and pay the fees again (You will get refund after couple of weeks now*) And this time.. avoid the " Work in Progress UPI " People prefer PayTm, Mobikwik, ICICI UPI apps over NPCI's BHIM App.. so you can understand the reliability factor!
Deal Cadet Deal Cadet
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yeah bro, I ’ll fill the form again tomorrow.
And then pursue the refund issue for present one as per dimers suggestions

I have installed only one UPI app i.e Google Pay so other options were not present at that time.

Deal Cadet Deal Cadet
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but isme Google Pay app use huyi na, BHIM app nhi ?

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Deal Cadet Deal Cadet
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I was not aware about this. I ’ll not use UPI for such sensitive transactions in future.
Its 5th day today as I have mentioned date of Transaction 17th March 2021

Deal Cadet Deal Cadet
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Bro, Its 5th day today as I have mentioned date of Transaction 17th March 2021

Deal Subedar Deal Subedar
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Shekhawati university..Bhiya bhul ja ab , Ripiya Putha koni aav unamused
Deal Cadet Deal Cadet
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hai toh khair ghatiya prashashan.. par krenge koshish puri consumer court tak, wahan bhi na hua toh kahin aur bhi..
Mehanat ko toh 1 rupayo bhi iyaan aasani su toh lootan koni dyaan bhaya inne

Super Stud Super Stud
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New normal bro.
I recently made a fee payment @ MNIT jaipur, which the system declined (though The transaction was successful via sbi net banking )
So I had to make another payment through Debit card.
As contacted  SBI, they said money has been already transferred  to merchant on 5/3/21.
I was like WTF……
Phir MNIT ko call pe call kiye.
Finally ek lady ne bola ki "beta application likho college ko hum wapis kar denge….. imp imp
Going to write an application letter tomorrow! 🥵

Deal Cadet Deal Cadet
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As usual university ki taraf se toh koi response nhi mila.
Razorpay ko complaint di but wo log time lga rhe the kyunki unko merchant/university se response nhi mil rha tha (hona hi tha)
Fir RBI par complaint daalkar uska screenshot Razorpay ko send kiya toh dusre hi din refund process kar diya.

Par ab issue ye hai ki aaj hi refund aaya, aaj hi university website par transaction done show ho gya(with date as 17th March 2021) !
Aur university ka rule hai ki form/fees submit ke next 3 working days me najdiki college me form + fee receipt ka print out submit kro, toh 17th ke hisaab se 20th tak hona chahiye tha !

Deal Newbie Deal Newbie
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what did u write to RBI and where did u send the mail to razorpay what is its mail address .

Deal Newbie Deal Newbie
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need help bout the same situation .  what did u write to RBI . nd where did u send the mail to razorpay. like what is their mail address . this all process is so frustrating. 

Deal Newbie Deal Newbie
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My payment receipt not received after payment successful 

Deal Newbie Deal Newbie
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Amount payed but payment is in under progress message is coming you have to check and update the payment receipt

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