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Avoid ITC estore ( Worst Service)

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Deal Cadet
Starpixel

Ordered from itcstore on 5th Feb delivery date is of 7th feb

10 days passed , still item not delivered & the delivery guy have marked the item delivered by showing item out for delivery at 3 am & delivered at 3:30 am complained everywhere on fb , phone & email no proper communication yet

Received the call from them two days back told them to refund the money they are not doing that also

Item value is Rs 1000 thinking about filling an complain in consumer forum

This is clear case of cheating marking the item delivered without even delivering it & now not receiving any proper reply

What should i do next any suggestion

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Budding Star Budding Star
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ITC Store services/experience varies from location to location. I have ordered many times, all the times they delivered on-time (Hyderabad – 500050).

Deal Cadet Deal Cadet
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I ordered Ghee from their site.The delivery guy called me today and asked to share my location .He also said that due to time constraint I will mark your order as delivered.I told him to first deliver the order.But he marked it as delivered, when called again he assured me it would get delivered.Now after seeing your post, I’m concerned that whether my order would get delivered.

Deal Subedar Deal Subedar
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Aravind_18 wrote:

Now after seeing your post I’m concerned that whether my order would get delivered.

Had a similar experience with Amazon, What I noticed is once the item gets marked as delivered, the delivery person completely forgets about your order. They are just robots in a big task oriented system, unless the app tells them what to do next, they wouldn’t possibly function.

And in Amazon, once your order gets marked as delivered, there is no way to contact the same delivery person who promised to deliver your item personally the next day. You wont be able to reach them again on the same number they called you from, the PIN Amazon provides you for delivery contact, doesn’t work after the item gets marked as delivered on the system.

Hopefully in your case this doesn’t happen.

Deal Cadet Deal Cadet
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Aravind_18 wrote:

I ordered Ghee from their site.The delivery guy called me today and asked to share my location .He also said that due to time constraint I will mark your order as delivered.I told him to first deliver the order.But he marked it as delivered, when called again he assured me it would get delivered.Now after seeing your post, I’m concerned that whether my order would get delivered.

Told him not to mark deliver their service is too poor

Deal Cadet Deal Cadet
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Guys please like my this FB review maybe then they will deliver the item

Deal Cadet Deal Cadet
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teriab33 wrote:

Had a similar experience with Amazon, What I noticed is once the item gets marked as delivered, the delivery person completely forgets about your order. They are just robots in a big task oriented system, unless the app tells them what to do next, they wouldn’t possibly function.

And in Amazon, once your order gets marked as delivered, there is no way to contact the same delivery person who promised to deliver your item personally the next day. You wont be able to reach them again on the same number they called you from, the PIN Amazon provides you for delivery contact, doesn’t work after the item gets marked as delivered on the system.

Hopefully in your case this doesn’t happen.

I agree,In amazon and flipkart once it is marked as delivered we will not be able to reach the delivery person.Need to raise issue with customer care and it will drag further.

Super Moderator Super Moderator
Moderator
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Shipped by which courier?

Deal Major Deal Major
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cm4444 wrote:

Shipped by which courier?

+1 in my case no courier is showing a invalid international tracking number is showing.

Deal Cadet Deal Cadet
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surajsengar wrote:

+1 in my case no courier is showing a invalid international tracking number is showing.

Same here.When I click on the link it is redirecting to TNT site and it shows invalid.

Entertainer Entertainer
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teriab33 wrote:

Had a similar experience with Amazon, What I noticed is once the item gets marked as delivered, the delivery person completely forgets about your order. They are just robots in a big task oriented system, unless the app tells them what to do next, they wouldn’t possibly function.

And in Amazon, once your order gets marked as delivered, there is no way to contact the same delivery person who promised to deliver your item personally the next day. You wont be able to reach them again on the same number they called you from, the PIN Amazon provides you for delivery contact, doesn’t work after the item gets marked as delivered on the system.

Hopefully in your case this doesn’t happen.

Useful info. ✝️ Karma given !

Deal Cadet Deal Cadet
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The Ghee got delivered finally.Did hourly follow up with the delivery guy.
After four hours it got delivered.
My location is Chennai.
On the bill the delivery partner was mentioned as shadowfax.

Deal Major Deal Major
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Aravind_18 wrote:

The Ghee got delivered finally.Did hourly follow up with the delivery guy.
After four hours it got delivered.
My location is Chennai.
On the bill the delivery partner was mentioned as shadowfax.

Tracking number was correct or not?

Deal Major Deal Major
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Received 1 Out Of 2 Ghee. The Same Tracking Number Was Mentioned On Invoice, Courier was from shadowfox. But staff was very unprofessional. He was mistakenly giving any other one’s consignment to me just by looking package size and first name. His address was more than 20 km far from me. grin 

Location : Faridabad

Deal Captain Deal Captain
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is the delivery proper for mumbai location

Deal Cadet Deal Cadet
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It has been more than 2 weeks they haven’t delivered the missing items. They keep calling every 5 days to ask if we got the missing item but still haven’t received them.

Deal Major Deal Major
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surajsengar wrote:

Received 1 Out Of 2 Ghee. The Same Tracking Number Was Mentioned On Invoice, Courier was from shadowfox. But staff was very unprofessional. He was mistakenly giving any other one’s consignment to me just by looking package size and first name. His address was more than 20 km far from me. grin 

Location : Faridabad

@bumblefoot i am not able to edit

Deal Cadet Deal Cadet
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Still not received the items these guys are fraud neither refunding the money nor delivering the item , guys if possible leave negative feedback on their Facebook page

Deal Cadet Deal Cadet
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What should I do guys still not received the item nor they are giving refund ? Should I file an complain in consumer forum how much compensation should I expect

Tried contacting them on email as well as on toll free number no reply from any side

If anyone have email of higher authorities please let me know

Deal Captain Deal Captain
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Starpixel wrote:

What should I do guys still not received the item nor they are giving refund ? Should I file an complain in consumer forum how much compensation should I expect

Tried contacting them on email as well as on toll free number no reply from any side

If anyone have email of higher authorities please let me know

have u complained on twitter / facebook

which city

Deal Cadet Deal Cadet
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desiman wrote:

have u complained on twitter / facebook

which city

Yes complained everywhere

Not received any proper communication yet

My location is Ghaziabad

Deal Subedar Deal Subedar
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placed 2 order…delivered on time in delhi….they use shadowfax to deliver but shipment awb is not trackable on shadowfax website.

Deal Subedar Deal Subedar
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Placed order, delivered on time.. Magicpin offer

Deal Subedar Deal Subedar
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AppleFan wrote:

Placed order, delivered on time.. Magicpin offer

rich kids

Missing