Ordered from itcstore on 5th Feb delivery date is of 7th feb
10 days passed , still item not delivered & the delivery guy have marked the item delivered by showing item out for delivery at 3 am & delivered at 3:30 am complained everywhere on fb , phone & email no proper communication yet
Received the call from them two days back told them to refund the money they are not doing that also
Item value is Rs 1000 thinking about filling an complain in consumer forum
This is clear case of cheating marking the item delivered without even delivering it & now not receiving any proper reply
What should i do next any suggestion