Avoid ITC estore ( Worst Service)

ITC Store services/experience varies from location to location. I have ordered many times, all the times they delivered on-time (Hyderabad – 500050).

I ordered Ghee from their site.The delivery guy called me today and asked to share my location .He also said that due to time constraint I will mark your order as delivered.I told him to first deliver the order.But he marked it as delivered, when called again he assured me it would get delivered.Now after seeing your post, I’m concerned that whether my order would get delivered.

Aravind_18 wrote:

Now after seeing your post I’m concerned that whether my order would get delivered.

Had a similar experience with Amazon, What I noticed is once the item gets marked as delivered, the delivery person completely forgets about your order. They are just robots in a big task oriented system, unless the app tells them what to do next, they wouldn’t possibly function.

And in Amazon, once your order gets marked as delivered, there is no way to contact the same delivery person who promised to deliver your item personally the next day. You wont be able to reach them again on the same number they called you from, the PIN Amazon provides you for delivery contact, doesn’t work after the item gets marked as delivered on the system.

Hopefully in your case this doesn’t happen.

Aravind_18 wrote:

I ordered Ghee from their site.The delivery guy called me today and asked to share my location .He also said that due to time constraint I will mark your order as delivered.I told him to first deliver the order.But he marked it as delivered, when called again he assured me it would get delivered.Now after seeing your post, I’m concerned that whether my order would get delivered.

Told him not to mark deliver their service is too poor

https://www.facebook.com/100001154152621/posts/...

Guys please like my this FB review maybe then they will deliver the item

teriab33 wrote:

Had a similar experience with Amazon, What I noticed is once the item gets marked as delivered, the delivery person completely forgets about your order. They are just robots in a big task oriented system, unless the app tells them what to do next, they wouldn’t possibly function.

And in Amazon, once your order gets marked as delivered, there is no way to contact the same delivery person who promised to deliver your item personally the next day. You wont be able to reach them again on the same number they called you from, the PIN Amazon provides you for delivery contact, doesn’t work after the item gets marked as delivered on the system.

Hopefully in your case this doesn’t happen.

I agree,In amazon and flipkart once it is marked as delivered we will not be able to reach the delivery person.Need to raise issue with customer care and it will drag further.

Shipped by which courier?

cm4444 wrote:

Shipped by which courier?

+1 in my case no courier is showing a invalid international tracking number is showing.

surajsengar wrote:

+1 in my case no courier is showing a invalid international tracking number is showing.

Same here.When I click on the link it is redirecting to TNT site and it shows invalid.

Aravind_18 wrote:

Same here.When I click on the link it is redirecting to TNT site and it shows invalid.

Hmm

teriab33 wrote:

Had a similar experience with Amazon, What I noticed is once the item gets marked as delivered, the delivery person completely forgets about your order. They are just robots in a big task oriented system, unless the app tells them what to do next, they wouldn’t possibly function.

And in Amazon, once your order gets marked as delivered, there is no way to contact the same delivery person who promised to deliver your item personally the next day. You wont be able to reach them again on the same number they called you from, the PIN Amazon provides you for delivery contact, doesn’t work after the item gets marked as delivered on the system.

Hopefully in your case this doesn’t happen.

Useful info. ✝️ Karma given !

Starpixel wrote:

https://www.facebook.com/100001154152621/posts/...

+🔥 for visibility ✊

The Ghee got delivered finally.Did hourly follow up with the delivery guy.
After four hours it got delivered.
My location is Chennai.
On the bill the delivery partner was mentioned as shadowfax.

Aravind_18 wrote:

The Ghee got delivered finally.Did hourly follow up with the delivery guy.
After four hours it got delivered.
My location is Chennai.
On the bill the delivery partner was mentioned as shadowfax.

Tracking number was correct or not?

surajsengar wrote:

Tracking number was correct or not?

No use of that tracking number.It was still showing invalid.

Received 1 Out Of 2 Ghee. The Same Tracking Number Was Mentioned On Invoice, Courier was from shadowfox. But staff was very unprofessional. He was mistakenly giving any other one’s consignment to me just by looking package size and first name. His address was more than 20 km far from me.  

Location : Faridabad

is the delivery proper for mumbai location

It has been more than 2 weeks they haven’t delivered the missing items. They keep calling every 5 days to ask if we got the missing item but still haven’t received them.

try to mail [email protected] may it help you.

surajsengar wrote:

Received 1 Out Of 2 Ghee. The Same Tracking Number Was Mentioned On Invoice, Courier was from shadowfox. But staff was very unprofessional. He was mistakenly giving any other one’s consignment to me just by looking package size and first name. His address was more than 20 km far from me.  

Location : Faridabad

@bumblefoot i am not able to edit

Still not received the items these guys are fraud neither refunding the money nor delivering the item , guys if possible leave negative feedback on their Facebook page

What should I do guys still not received the item nor they are giving refund ? Should I file an complain in consumer forum how much compensation should I expect

Tried contacting them on email as well as on toll free number no reply from any side

If anyone have email of higher authorities please let me know

Starpixel wrote:

What should I do guys still not received the item nor they are giving refund ? Should I file an complain in consumer forum how much compensation should I expect

Tried contacting them on email as well as on toll free number no reply from any side

If anyone have email of higher authorities please let me know

have u complained on twitter / facebook

which city

desiman wrote:

have u complained on twitter / facebook

which city

Yes complained everywhere

Not received any proper communication yet

My location is Ghaziabad

placed 2 order…delivered on time in delhi….they use shadowfax to deliver but shipment awb is not trackable on shadowfax website.

Placed order, delivered on time.. Magicpin offer

AppleFan wrote:

Placed order, delivered on time.. Magicpin offer

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