Best customer service?

Zepto for me

 whenever there is any issue they refund after uploading the product photo without hassle 

Rickter_5911 wrote:

Zepto for me

 whenever there is any issue they refund after uploading the product photo without hassle 

Yes, Zepto is very customer friendly. I agree.

All Customer Care People are Pathetic ,They don't know anything more than in FAQ Section which is already available in there website. 

No Doubt AI Will replace them in near future because both are doing the same thing.

My Experience is Only Good with ICICI Banking Customer Care rest are all bad.

I Have contacted to Shopping Websites, Food Delivery, Banking, Electronics Company, Telecom ,etc. everywhere experience is just useless.

@Xhaster

https://luxury.tatacliq.com Those haute couture, luxury brand goods verticle of Tata Unistore Limited really had almost Taj Hotels/ Villa properties, Leela Kempinski  type support in the initial couple of years of launch.

No idea now.

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Since you deliberated so much on FOSL/ Flipkart and Amazon,

it sadly reminded me of myself cooking/ learning to cook as a teenager versus experienced ladies, mothers who can do it almost blindfolded.

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Amazon has pretty robust SOPs, expansive Knowledge Centre (self help portal which agents can query, to get answers and expected/allowed resolutions).

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Expecting Flipkart to have SOPs or for the Flipsters to know the SOPs, 

much less adhere to it

is like expecting a 5 year old to pilot a spaceship.

I don't even have amex card but the one time I used my friend's amex card & support was required, it was outstanding. The next best support I have seen was from Flipkart considering the situation.

https://www.desidime.com/discussions/outstandin...

shraaj wrote:

All Customer Care People are Pathetic ,They don't know anything more than in FAQ Section which is already available in there website. 

No Doubt AI Will replace them in near future because both are doing the same thing.

My Experience is Only Good with ICICI Banking Customer Care rest are all bad.

I Have contacted to Shopping Websites, Food Delivery, Banking, Electronics Company, Telecom ,etc. everywhere experience is just useless.

@Xhaster

To some extent Yes, AI will replace and it already did in many places.
To say all are pathetic is unfair as some customers are also not genuine, they find ways to exploit their services, so they have to be on the safe side as well.


But to reach customer care easily and get your query resolved is another thing.


I had a very bad experience with Sodexo customer care team and currently now also Woohoo customer support, they act like they don't care and they don't try to resolve your query in one go.

Not talking about banks, that's a seperate debate.
But thanks for sharing your thoughts @shraaj

guest_999 wrote:

I don't even have amex card but the one time I used my friend's amex card & support was required, it was outstanding. The next best support I have seen was from Flipkart considering the situation.

https://www.desidime.com/discussions/outstandin...

This is what I am talking about, I also have good experience with Flipkart but that one time they really didn't listened and also the process is not as smooth as Amazon's chat feature. That's what I think.

Had bad experience with FK once but other than that, have contacted Customer care maybe once or twice. My attitude is 'chalta hai' one, so anything goes.

 

Ya if not's a big deal, then Chalta hai mera bhi 😄

Excellent: Amazon
Worst ever: Jiomart / Jio (network)

Akash115 wrote:

Excellent: Amazon
Worst ever: Jiomart / Jio (network)

Yes Jiomart is even below than worst 

Rickter_5911 wrote:
Yes Jiomart is even below than worst 

My experience is good with Jiomart by the way.
But Yes Jio is bad really bad.

No doubt the Amazon has the best customers support but we have to also note that the Amazon is a tech giant and we can't compair the Amazon to rest of these companies like Tata cliq, Swiggy, Zepto etc. 

PS. The Flipkart is also the big company I had the worst experience with them i have to file the consumer forum case against FK and I think FK needs to improve their customers support.

Flipkart should not be counted in customer service instead they have hired agents to say - sir , apko apka order mil jaega ./  maafi chahta hu asuvidha ke liye but iska refund ni ho paega etc. etc

Raj11971 wrote:

No doubt the Amazon has the best customers support but we have to also note that the Amazon is a tech giant and we can't compair the Amazon to rest of these companies like Tata cliq, Swiggy, Zepto etc. 

PS. The Flipkart is also the big company I had the worst experience with them i have to file the consumer forum case against FK and I think FK needs to improve their customers support.

Yes, FK needs to be improved in after sales.

No offense but whenever I see your posts my muscle memory press the post. @Xhaster

curiosityfreak2020980 wrote:

No offense but whenever I see your posts my muscle memory press the post. @Xhaster

None taken

1. Amazon 2. Zepto Last/Niche se first - Flipkart

1.amazon

2.bigbasket

3.milkbasket/jiomart

4.vodafone(yes they r improvin)

worst:-

1.swiggy-shameless

2.flopkart-flops

Nowadays no one doing best, all are same dialogue they repeat same answer ''age se aisa problem nahi hoga sir"
In Future not face problem,

Xhaster wrote:
To some extent Yes, AI will replace and it already did in many places.
To say all are pathetic is unfair as some customers are also not genuine, they find ways to exploit their services, so they have to be on the safe side as well.


But to reach customer care easily and get your query resolved is another thing.


I had a very bad experience with Sodexo customer care team and currently now also Woohoo customer support, they act like they don't care and they don't try to resolve your query in one go.

Not talking about banks, that's a seperate debate.
But thanks for sharing your thoughts @shraaj

I am saying Pathetic because I as a Genuine Customer because of People who exploit the service we have to face the consequences of there NEGATIVE Response such as Refund, Cancellation, Delay in Request these issues we have to face.

Now, Most of the companies are embedding or going with IVR Where you can say what is your query or what are you calling for then they will say or redirect your call to appropriate dept. or even they can answer your query Interactively without any Human Effort.

Swiggy was always helpful whenever i had any problems in instamart,

Bigbasket was also decent but havent contacted them in like 6 months,

Dunzo was also pretty good until once i a missing item on a non business day and i was just getting dead ends with a bot refusing to refund and also wasnt connecting to an agent.

Magicpins cs also has gotten pretty good compared to last time.

Most of Jiomarts problems can be solved with chat bot and it raises complaint without the need of writing anything so thats nice.

Udaan is the worst literally i was put on hold for more than 40mins+ yet not a single agent connected so just hung up.I doubt they even have a cs.

Jiomart is the worst of all the evil

Sorry, for the inconvenience caused. We will forward your feedback to the concerned team.

shraaj wrote:
I am saying Pathetic because I as a Genuine Customer because of People who exploit the service we have to face the consequences of there NEGATIVE Response such as Refund, Cancellation, Delay in Request these issues we have to face.

Now, Most of the companies are embedding or going with IVR Where you can say what is your query or what are you calling for then they will say or redirect your call to appropriate dept. or even they can answer your query Interactively without any Human Effort.

Completely agree. In case of Jio its hard to get out from that IVR trap, too difficult to talk to an agent.

Chin_ wrote:

Swiggy was always helpful whenever i had any problems in instamart,

Bigbasket was also decent but havent contacted them in like 6 months,

Dunzo was also pretty good until once i a missing item on a non business day and i was just getting dead ends with a bot refusing to refund and also wasnt connecting to an agent.

Magicpins cs also has gotten pretty good compared to last time.

Most of Jiomarts problems can be solved with chat bot and it raises complaint without the need of writing anything so thats nice.

Udaan is the worst literally i was put on hold for more than 40mins+ yet not a single agent connected so just hung up.I doubt they even have a cs.

Also blinkit, they sent me rotten vegetables and after I raised the request, no action was taken.

After 2 days that request was also closed.

It doesn't depend on the company/brand, it entirely depends on the person that appears during your customer service quest.

If the person is not a a++h+le then he'll understand your genuine query but if he's one then you'll need a disprin.

magur wrote:

It doesn't depend on the company/brand, it entirely depends on the person that appears during your customer service quest.

If the person is not a a++h+le then he'll understand your genuine query but if he's one then you'll need a disprin.

Not entirely, what if you are not able to speak to an agent on the first place. The bots creating a loop and at the end you feel like dropping a mail and following up through it.

Like paytm, jio etc

For me, 

Amazon = Best 

Paytm = Worst