BigBasket Gift card/wallet issue
I bought 5K BigBasket GV from @royalraj at 15% discount on Feb-4.
https://www.desidime.com/tradings/looking-for-b...
He informed he received the voucher as a company incentive. I paid via Paytm. Added to BB wallet on the same day, and placed an order for 1.5K on Feb-5. After placing the order, I bought another 5K BigBasket GV from @royalraj at 13% discount on Feb-5. Added to BB wallet. My order was delivered on Feb-5 and I received a cashback of Rs 150 in BB wallet. So far so good.
Gift Code: 1004300012******
Gift Code: 1004300016******
After the order was delivered, the strange thing happened. My remaining BB wallet balance of Rs. 8686 was debited by BigBasket. After multiple follow-ups, I got the following reply from BigBasket.
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“We would like to inform you that as per an update from the concerned team, you had paid Rs.1 for the git cards and Rs:5000.00 is credited to the wallet. Hence, we have deactivated the account and debited the gift card amount from the Bigbasket wallet.”
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I lost the money in my BigBasket wallet and my 4.5 yrs old BB a/c. I was communicating with @royalraj since this happened and informed him to get the gift card issue sorted out with his company. I haven’t received a clear explanation from his end. Now I doubt the source of the gift card. I request @royalraj to come forward and take the ownership of this issue.
I also request everyone buying BigBasket GVs from other dimers to ask for source proof. BigBasket can take away your wallet money without your consent, if they find something suspicious.
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Things people do to save meager 5-10 % , and looses whole money .
I urge my fellow dimers to avoid trading , as its a very risky ship .
There was a bug in payment gateway of big basket and he bought Gvs from that, he was selling saying he got from incentive. To be safe he did not take in bank as he would have been tracked and caught by Police. He is convincing everyone saying he is an old dimer of DD and won’t to do anything illegal. Even admin @MJ911 asked him about this but he his not asking. Would request other dimers to be safe and avoid trading with such dimers @royalraj
Yes he said same thing to me but he was asking for payment first and to use the gv in one shot.
Even I saw people selling bigbasket gvs at 45% off, 5k denoms, I had a thought something like this gonna happen and ignored.
He said to use the gv in one shot i felt something suspicious so i din,t bought from him. 
Similar thing with me. He wanted me to use the gv in one go. I told him that if the gv is genuine then how does it matter if i use now or after 1 month but he was like gv is of my friend and i don’t want any hassles later. I wanted to highlight but he hadn’t created any thread so couldn’t really do it.
i received BB gv with QR codes from hdfc
calling all 17 fans of royalraj to comment.
@Alpha.Barood
@invisible007249
@badboyhere
@papa_kancha
@goss8877
@TheBullRoy
@pritesh.shah010
@harsha13579
@satoma73112
@pratik8989
@srk0143403
@vaibhav31397824
@vickyVicky
@alienteck
@RisingSid
@Istubar
@Total_Fun
That list fans means he is definitely an old dimer
Oh gawd, this is pretty messed up !!!! 
10k is a big amount… For us ₹10 is a loot deal… Be careful with such trades guyz.. 
15% discount should alert buyer to check source
Even if its from office when people are ready to purchase at 8%disc who would offer 15% discount
GVs trading always risky
You can help us by uniting some kind souls, who thinks about others lossess and feel sad.
We have his upi and paytm number, can we somehow track his location and complaint against him in cyber crime. ( ONLY IF THEY ARE GENUINE)
Yes, it’s too big amount to loose. I hope this post will help many others who would have fallen into similar traps.
I request everyone to raise an alert if they find someone suspicious.
Just checking whether the seller is a senior dimer alone won’t help. Please ask the seller about his previous trade with a dimer. In my case, he said it was mostly from the WhatsApp groups.
@vm7 I have found many past payment bugs and few potential payment bugs while researching the issue.
Here’s a simple example:
https://medium.com/@ranjeetjagtap25/payment-byp...
Only thing I can say is that Big basket should take some blame/ responsibility here. If there’s a Gift voucher is purchased thorough a loophole or bug it’s should not take them days to identify and invalidate the GV.
Secondly Big basket didn’t provide any proof or detailed clarification about the “fraudulent purchase” of the GV.
In this case you have every right to take action ( File an FIR First) against both BB and the dimer @royalraj
Give Big basket proof UPI id etc and chats about your purchases of the GVs. If they don’t act cooperatively threaten them with FIR for Defrauding a customer by Deactivating an account with approx 9 thousand rupees in ewallet money in it.
Use Twitter to share your story if necessary and let people know if they have more than few thousand in bbwallet all of it can be gone….. Confiscated by Bigbasket
@Total_Fun First thing BigBasket asked was the source of the GV, which I was unable to provide. I asked @royalraj for the company that provided the GV, but he was not ready to share the details.
You should tell them the truth you bought it from a online friend. And paid via UPI. You had confirmed GV authenticity by adding it to your wallet.
Unlike physical goods GVs can’t be considered ‘stolen’. As whoever has the Gift voucher number and pin can add it to Bb wallet.
And if Bigbasket has / had lots of bugs (vulnerabilities) in their payment system in last 2-3 years then it would be fair to assume such things might happen in near future.
I don’t think there’s any clause which explicitly prohibits you from reselling the GVs ( correct me if I’m wrong) . And Unless they can provide you solid proof any wrong doing in case of GV purchase or wrong doing from your part you can’t assume they are not exploiting your situation . Atleast that would be my logical argument ( Disclaimer: I’m not a lawyer)
If he is clearly mentioned all while trading to use gv in one shot than why you guys taking risk ?
If you are buying such big amount gift voucher with extra discount please follow all the terms.
I agree that here bigbasket has some fault say 10% but I believe that 90% fault is of the gv seller here he should have told clearly that how he got the gv & buyer should buy at their own risk
Any update?
Bigbasket is a biggest idiot here ok even if that was bought under a bug, either let it be and fix the bug not affect the gift card or else cancel the gift cards ASAP why let anyone trade or use gift card.
First they are at fault because it was there bug
2nd they failed to handle the issue properly and deactivating of gift cards
3rd. After it is added to the account making it invalid and over that deactivating the account where company was at fault.
If they have cancelled it prior that, it would be an invalid gift card OP would have a chance to handle the situation.
In trading mostly it is like hand to hand situation seller sells the gift card and receives the payment. Buyer buys the gift card makes the payment and validate or add the gift card to the account.
Here seller is also wrong as he did not mentioned the source or way of purchase
There are so many people in different whatsapp groups who were selling 5k bb gv or looking for it. I knew it something isnt right. From last few days I m seeings msgs bb bug over.
I didn’t know something like this is going on DD also. Feel sorry for u @vm7 . I hope you get back your money.
@royalraj awaiting your revert on this topic.
thanks @bumblefoot for looking into this.
+🔥 for visibility.
Like lunar cycle 🌑 🌒 🌓 , every 1-2 weeks we see some unfortunate episode like this 😕