Dhani pay card at fuel stations; surcharge percentage

195°
Analyst
220
3994
27

Hello dimers, wanted to understand how if any one used dhani card for high value transactions (say 1 or 2k or any more) at fuel stations. How much is the fuel surcharge and is it completely reversed? I could not located any related terms or their customer care is unreachable.

I did a small transaction for 200/- at a fuel pump about 4 months back. I was charged 11.xy as surcharge and a credit came after 2-3 days saying manual adjustment for 9.zz. So wanted to understand the logic.

Any experiences? Thanks in advance!

19 Comments  |  
7 Dimers
  • Sort By
220
3994
27

@csaram1067 any experiences bro after your last post about using at fuel stations?

512
12503
163
andromeda wrote:

@csaram1067 any experiences bro after your last post about using at fuel stations?

I think MDR charges applied.

825
66581
650

29 Rs for 1000 Rs txn

But got reversal of around 30+

825
66581
650
Expand
abhishek012 wrote:

I think MDR charges applied.

Off topic : Used Dhani card offline.
Merchant didn’t receive money, I can confirm this as he showed by transaction history in their system

Dhani not refunding, what to do

512
12503
163
Expand
avgn wrote:

Off topic : Used Dhani card offline.
Merchant didn’t receive money, I can confirm this as he showed by transaction history in their system

Dhani not refunding, what to do

wait 15 working days.

512
12503
163
Expand
avgn wrote:

Already over

contact dhani customer support via email and file a chargeback.

Level 1 -

Customer can lodge the complaint using all available modes. The DHANI PAY Customer Care team will acknowledge the grievance on the receipt of complaint either in the same mode or via email.

If you do not receive a response within 8 working days from the modes under Level-1, or, if you are not satisfied with the response received, please click here for the next level of escalation – https://www.dhanipay.in/customercarepolicy_udio...

220
3994
27
avgn wrote:

29 Rs for 1000 Rs txn

But got reversal of around 30+

+kg. Any idea if there is a cap on the waviers?

825
66581
650
Expand
andromeda wrote:

+kg. Any idea if there is a cap on the waviers?

No idea

Also I think the reversal of 30+ was a bug in my case

Maybe something to do with super saver and scratch card cashback offer that time

220
3994
27
Expand
avgn wrote:

No idea

Also I think the reversal of 30+ was a bug in my case

Maybe something to do with super saver and scratch card cashback offer that time

In my case the transaction description said
Manual Adjustment
Cash prepaid account credited for Refund of Surcharge towards Transaction blah blah

Does it say similar in your case?

I did have super saver that time, and now thinking if it is worth to subscribe again as I have some fuel purchase needs.

825
66581
650
Expand
andromeda wrote:

In my case the transaction description said
Manual Adjustment
Cash prepaid account credited for Refund of Surcharge towards Transaction blah blah

Does it say similar in your case?

I did have super saver that time, and now thinking if it is worth to subscribe again as I have some fuel purchase needs.

Why bother. It’s only 150 Rs benefit

Without plan they are giving 2% cashback (capped to 100 I think)

220
3994
27
Expand
avgn wrote:

Why bother. It’s only 150 Rs benefit

Without plan they are giving 2% cashback (capped to 100 I think)

True. I would consider subscription in extreme cases.

280
842
9

I did a transcation of 100 at petrol pump ..charges extra 11.xx but never refunded from last 2 months. Then i stopped using dhanipay card on petrol pumps

175
1135
13
ItsBetter wrote:

I did a transcation of 100 at petrol pump ..charges extra 11.xx but never refunded from last 2 months. Then i stopped using dhanipay card on petrol pumps

R u getting cashback from dhani even on Credit card bill payment with 5% ?

825
66581
650

1000 Rs Petrol
29 Rs charge

And 17 Rs refunded. So loss of 12 Rs (1.2%)

220
3994
27
avgn wrote:

1000 Rs Petrol
29 Rs charge

And 17 Rs refunded. So loss of 12 Rs (1.2%)

Filled petrol for 1500.
Was charged 1544.25 including the surcharge
Manually adjusted 44.25 and 11.25 on 4th day after the charge.

In my first experience there was a loss of 2-3/-, probably the karma of letting it go paid me back multiple fold. Or in other words some lazy payment settlement adjusting employee

1
484
17

So Which Mode to use at fuel stations, for max benefits?

Missing