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Dhani pay card at fuel stations; surcharge percentage

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Analyst
andromeda

Hello dimers, wanted to understand how if any one used dhani card for high value transactions (say 1 or 2k or any more) at fuel stations. How much is the fuel surcharge and is it completely reversed? I could not located any related terms or their customer care is unreachable.

I did a small transaction for 200/- at a fuel pump about 4 months back. I was charged 11.xy as surcharge and a credit came after 2-3 days saying manual adjustment for 9.zz. So wanted to understand the logic.

Any experiences? Thanks in advance!

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Deal Cadet Deal Cadet
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Yea same q

Analyst Analyst
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@abhishek012 bro your expertise attention required here

Analyst Analyst
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@csaram1067 any experiences bro after your last post about using at fuel stations?

Pro Blogger Pro Blogger
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andromeda wrote:

@csaram1067 any experiences bro after your last post about using at fuel stations?

I think MDR charges applied.

Perfectionist Perfectionist
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29 Rs for 1000 Rs txn

But got reversal of around 30+

Perfectionist Perfectionist
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abhishek012 wrote:

I think MDR charges applied.

Off topic : Used Dhani card offline.
Merchant didn’t receive money, I can confirm this as he showed by transaction history in their system

Dhani not refunding, what to do

Pro Blogger Pro Blogger
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avgn wrote:

Off topic : Used Dhani card offline.
Merchant didn’t receive money, I can confirm this as he showed by transaction history in their system

Dhani not refunding, what to do

wait 15 working days.

Perfectionist Perfectionist
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abhishek012 wrote:

wait 15 working days.

Already over

Pro Blogger Pro Blogger
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avgn wrote:

Already over

contact dhani customer support via email and file a chargeback.

Level 1 -

Customer can lodge the complaint using all available modes. The DHANI PAY Customer Care team will acknowledge the grievance on the receipt of complaint either in the same mode or via email.

If you do not receive a response within 8 working days from the modes under Level-1, or, if you are not satisfied with the response received, please click here for the next level of escalation – https://www.dhanipay.in/customercarepolicy_udio...

Analyst Analyst
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avgn wrote:

29 Rs for 1000 Rs txn

But got reversal of around 30+

+kg. Any idea if there is a cap on the waviers?

Perfectionist Perfectionist
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andromeda wrote:

+kg. Any idea if there is a cap on the waviers?

No idea

Also I think the reversal of 30+ was a bug in my case

Maybe something to do with super saver and scratch card cashback offer that time

Analyst Analyst
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avgn wrote:

No idea

Also I think the reversal of 30+ was a bug in my case

Maybe something to do with super saver and scratch card cashback offer that time

In my case the transaction description said
Manual Adjustment
Cash prepaid account credited for Refund of Surcharge towards Transaction blah blah

Does it say similar in your case?

I did have super saver that time, and now thinking if it is worth to subscribe again as I have some fuel purchase needs.

Perfectionist Perfectionist
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andromeda wrote:

In my case the transaction description said
Manual Adjustment
Cash prepaid account credited for Refund of Surcharge towards Transaction blah blah

Does it say similar in your case?

I did have super saver that time, and now thinking if it is worth to subscribe again as I have some fuel purchase needs.

Why bother. It’s only 150 Rs benefit

Without plan they are giving 2% cashback (capped to 100 I think)

Analyst Analyst
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avgn wrote:

Why bother. It’s only 150 Rs benefit

Without plan they are giving 2% cashback (capped to 100 I think)

True. I would consider subscription in extreme cases.

Mumbai Indians Mumbai Indians
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I did a transcation of 100 at petrol pump ..charges extra 11.xx but never refunded from last 2 months. Then i stopped using dhanipay card on petrol pumps

Deal Subedar Deal Subedar
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ItsBetter wrote:

I did a transcation of 100 at petrol pump ..charges extra 11.xx but never refunded from last 2 months. Then i stopped using dhanipay card on petrol pumps

R u getting cashback from dhani even on Credit card bill payment with 5% ?

Perfectionist Perfectionist
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1000 Rs Petrol
29 Rs charge

And 17 Rs refunded. So loss of 12 Rs (1.2%)

Analyst Analyst
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avgn wrote:

1000 Rs Petrol
29 Rs charge

And 17 Rs refunded. So loss of 12 Rs (1.2%)

Filled petrol for 1500.
Was charged 1544.25 including the surcharge
Manually adjusted 44.25 and 11.25 on 4th day after the charge.

In my first experience there was a loss of 2-3/-, probably the karma of letting it go paid me back multiple fold. Or in other words some lazy payment settlement adjusting employee

Deal Cadet Deal Cadet
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So Which Mode to use at fuel stations, for max benefits?

Deal Newbie Deal Newbie
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Hello Guys

Swiping Dhani card at petrol pumps, gives you a higher charge by 11 rupees.
It’s a faulty algorithm set up by Dhani, where you have to contact Dhani every time to reverse that transaction amount, if you don’t they don’t reverse it.
My amounts have totalled to almost 200 with with irregular debiting.
*EVEN WHILE PAYING THE DUES, THEY LURE YOU INTO PAYING YOUR EMI AMOUNT DUE 4 TIMES INSTEAD OF 3 TIMES

This faulty set business algorithm is only to make a customer frustrated where they cant even have a
talk with their service on call, but only through Emails.

Tbh, my reviews on Dhani is that if only you’re in a need to roll on EMI, then use the credit system, overall Find Any other App where systems are much better and Clear about what they they’re offering and at what costs.

Overall Dhani 3/10. Wouldn’t opt Dhani next time even in Need.

Analyst Analyst
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varun.madhavani927 wrote:

Hello Guys

Swiping Dhani card at petrol pumps, gives you a higher charge by 11 rupees.
It’s a faulty algorithm set up by Dhani, where you have to contact Dhani every time to reverse that transaction amount, if you don’t they don’t reverse it.
My amounts have totalled to almost 200 with with irregular debiting.
*EVEN WHILE PAYING THE DUES, THEY LURE YOU INTO PAYING YOUR EMI AMOUNT DUE 4 TIMES INSTEAD OF 3 TIMES

This faulty set business algorithm is only to make a customer frustrated where they cant even have a
talk with their service on call, but only through Emails.

Tbh, my reviews on Dhani is that if only you’re in a need to roll on EMI, then use the credit system, overall Find Any other App where systems are much better and Clear about what they they’re offering and at what costs.

Overall Dhani 3/10. Wouldn’t opt Dhani next time even in Need.

Everytime I swiped at fuel stations, there was a surcharge, and after a few days an amount of similar value or little higher is credited as surcharge adjustment. I used this when I have active subscription which gave me 5% cashback.

Deal Cadet Deal Cadet
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avgn wrote:

Why bother. It’s only 150 Rs benefit

Without plan they are giving 2% cashback (capped to 100 I think)

2% cashback capped to 100 or 500, customer care said 500, please confirm.

Deal Cadet Deal Cadet
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I did fuel transaction at petrol pump and surcharge of additional Rs 11 deducted from the account,do I need to wait or callback the cc for reversal, please comment.

Perfectionist Perfectionist
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aneelg wrote:

2% cashback capped to 100 or 500, customer care said 500, please confirm.

1000

Deal Cadet Deal Cadet
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avgn wrote:

1000

Oh 1k max cashback every month,great.Do you know how much max we can load in the wallet per month.

Deal Cadet Deal Cadet
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aneelg wrote:

I did fuel transaction at petrol pump and surcharge of additional Rs 11 deducted from the account,do I need to wait or callback the cc for reversal, please comment.

I called customer care and they said additional charges will be there for fuel in petrol pump,so using this card will be useless in petrol pump.Please confirm if anyone knows this.

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