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Fi Account Frozen

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Commentator
just_asim

I was transacting today and suddenly noticed that transactions were failing with error beneficiary or remitter is frozen/blocked, headed over to Fi app to realise they had blocked/frozen my account without any prior notice, no help from their team, their Twitter timeline is full of similar complaints, somebody suggest me how to get my money back or way out of this mess, 70k+ stuck


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Analyst Analyst
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Full kyc??
Commentator Commentator
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Yes

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Deal Subedar Deal Subedar
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These many in such a short span. Something is seriously wrong.
I was thinking of taking an account. Not anymore

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Blaze Blaze
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their customer support is not good. also they don't show txn history on time....

Last week txns were updated 2 days before.....

So i moved all my balance to other bank..😁

Commentator Commentator
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Noticed that but missed transferring the balance

Deal Subedar Deal Subedar
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Did you received any call from transaction monitoring team after your transaction declined. If you failed to attend the call then they will block the card/account. The only way to unlock is to visit branch. I had similar experience in kotak 811 where they asked me to visit branch and also they did physical address verification to unblock my account.
Commentator Commentator
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No calls, no notification pop-ups etc.  had to figure out on my own that account is frozen, got confirmed after I read similar complaints on Fi Twitter TL and Federal Twitter TL, numerous complaint within last few days

Savings Mentor Savings Mentor
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OMG something seriously wrong!

Generous Generous
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I stopped using fi account for UPI also ,even payments of 500-1000 takes 2 days to credit
Finance Ninja Finance Ninja
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There UPI App is very very slow
Commentator Commentator
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Worst case scenario as others have written on Twitter they won't unblock nor give a proper reason for block, and ultimately block access to app 

Kindly suggest in that case how to get the money back??

Helpful Helpful
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tnx to this thrad, i hv trnaferred my fund

Deal Subedar Deal Subedar
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Happening to many users from Niyox, be careful of these banks
Helpful Helpful
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Go to nearest federal bank branch and unblock the account.

Deal's Advocate Deal's Advocate
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If this then Neo bank is worst bank . Branch in other state .
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Deal's Advocate Deal's Advocate
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Thanks i have trust on fi before now trust is gone after your thread sweat_smile .I Used previous month with no worry now will not take chances . Now will unlink and will close after 1 year completion
Deal Cadet Deal Cadet
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500 stuck on save jar joy Server maintenance showing
Deal Cadet Deal Cadet
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Removed 1000₹
Deal Subedar Deal Subedar
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Raise complaint to RBI Ombudsman. 

Pro Tech Guru Pro Tech Guru
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If Fi is having issues and Jupiter Can Also create such kind of Issue 

Will close Both acc soon

Helpful Helpful
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This is the issue with neo banks..

They blocked my full kyc Jupiter account...i rarely use for 50 , 100rs transactions..

Good thing is..i don't have any balance in that account..

Beacon Beacon
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Leave Fi and Jupiter, my Federal Bank selfie account with Full KYC and 6 years old account, got freezed. When asked on Twitter, they said Signature not uploaded. Visit Home Branch which is 2000km away. 1000 rs stuck.
Wingman Wingman
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2000 km away 🤪
Benevolent Benevolent
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Go to branch, close the account and get all money out. Then spread the news.

Reason I never trust these "neo" banks. 

Commentator Commentator
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Visited the branch they say they can't unfreeze as it's to be done by Fi Team only, suggested to contact Fi only (Branch, Twitter, Email support all repeating the same)

Next suggestion

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Deal Cadet Deal Cadet
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Even my account is frozen. 6000 stuck
Commentator Commentator
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Since??

Have they given any reason for blocking the account?

Commentator Commentator
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Update

Account is back to normal, was able to close all RD, FD etc. transferred all funds to other account.

Suggestion

For now avoid #Neobanks and transfer your funds if any, FederalBank Help Twitter timeline is full of similar complaints on a daily basis.

I am yet to get any reply from EPIFI Team, Federal Bank Twitter team was supportive enough to atleast update that it has been unfrozen, but they weren't able to give me a reason as why it was blocked other than pointing finger to EPIFI.


Deal Cadet Deal Cadet
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Please explain the process on how it got unfrozen. Mine is still frozen!

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Deal Newbie Deal Newbie
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Does the account get unfreezed, and how many days it takes to unfreeze the fi account...?

Deal Newbie Deal Newbie
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Hi my account has been foreign how 

Deal Newbie Deal Newbie
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Fi Account Frozen how 

Deal Newbie Deal Newbie
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My amount has been refunded 2100.rs 

Deal Newbie Deal Newbie
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Mera fi account suspicious hogeya hai active kaise kare

Post Emperor Post Emperor
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How to close fi acc?
Commentator Commentator
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Raise a request through in app chat support, will be closed within 15 days

Commentator Commentator
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https://cdn0.desidime.com/attachments/photos/795930/original/IMG_43kudo.jpg?1660288805

Update 2:

Since yesterday they have restricted my access to the app itself now I can't even log in (no email from investigations as mentioned, not even once)

Tip:If they unfreeze your account after complaint move out your funds as they aren't trustworthy and may limit your account access again.

Savings Mentor Savings Mentor
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Are there any account closure charges for Fi money?

Deal Newbie Deal Newbie
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Mera bhi account frozen ho gya hai. 16K rupiye pde hai account me pr fi vale kuch nhi kr rhe hai. Support me koi reply nhi krta hai.

1.5 mhine se free hua hai Pr koi response nhi mil rha ahi.

Deal's Advocate Deal's Advocate
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Thanks you op . For this post . My account freezed without any reason now . Haven't done any transaction for 3 month I think . And your post saved me . Haven't done anything suspicious but freezed bank account 🤣. And asked such documents which I don't have . 🤣. Don't keep money in fi bank . 

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