Hot Deal

Fi Account Frozen

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Commentator
just_asim

I was transacting today and suddenly noticed that transactions were failing with error beneficiary or remitter is frozen/blocked, headed over to Fi app to realise they had blocked/frozen my account without any prior notice, no help from their team, their Twitter timeline is full of similar complaints, somebody suggest me how to get my money back or way out of this mess, 70k+ stuck


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Deal Newbie Deal Newbie
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Please help me now my account frozen

Deal's Advocate Deal's Advocate
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My account is also frozen for suspicious activity. I haven't done any transactions after June 22. I chatted with customer care and they sent an email questionnaire to fill rolleyes
Commentator Commentator
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this is common with Fi, just check with @ Fi_care Twitter and you will find similar complaints, reply back with all answers and keep Federal Bank team in loop

@Jigglypuff You couldn't find similar complaints of freezing right??






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Deal's Advocate Deal's Advocate
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@just_asim @Jigglypuff I got a reply from @ Federalbankhelp telling the freeze reason as "NEO BANKING- LIVENESS CHECK FAILURE." Maybe since I haven't used the account for the last 4 months. Fi customer care agent said that their team will investigate and reply within 4-5 weeks.
Commentator Commentator
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That's a copy paste template from Federal, liveliness is done during onboarding not during full KYC, lodge a complaint via Fednet complaints portal or to support at federalbank.co.in

Federal Bank will try their best to dodge by saying/replying to contact EPIFI team, do not back down keep mailing and ask them to escalate.

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Deal Hunter Deal Hunter
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Now It is time to close of Fi F* Account & we should file mass-complaint to RBI so that no fintech company can steal several important documents in name of account freezes in future. Fi has come up with new type of account freeze called "Bank-Enforced Credit-Freeze" for second time now after recovering with serveral complaint mails. They freezed every account credit/deposit transaction . I was not even using this f* account for months now after first freeze. Asking privacy concerning documents that no bank asks lol like :

*Salary payslip

*Income Tax Returns

Proof of Investments or Crypto Trading (if applicable)

Screenshots of the Exchange Account displaying account details

* Screenshots of your transaction history

* Trade Report extracts

* Bank statements showing money (INR) received in exchange for the cryptocurrency sale

Other Source of Wealth documents (if applicable) 

* Business Tax returns

* Pension releases

* Income from the sale of real estate or other property, etc.

Aur kuch reh gaya hain Keya? 

Translate: Anything else left to provide?

press F for neobanks & fintechs


Commentator Commentator
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https://cdn0.desidime.com/attachments/photos/822509/medium/Screenshot2022-11-08-14-30-51-882com.android.vending.jpg?1668064453https://cdn0.desidime.com/attachments/photos/822510/medium/Screenshot2022-11-08-14-31-32-691com.android.vending.jpg?1668064465https://cdn0.desidime.com/attachments/photos/822511/medium/Screenshot2022-11-08-14-33-39-795com.android.vending.jpg?1668064485
I am updating this with new Play Store reviews suggesting account freezing is a common thing with Fi account and this is also for people who couldn't find play Store reviews for account freeze



Commentator Commentator
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Screenshot2022-11-09-20-45-31-040com.twitter.androidScreenshot2022-11-09-20-45-52-114com.twitter.androidScreenshot2022-11-10-12-50-32-241com.twitter.androidScreenshot2022-11-10-12-49-39-179com.twitter.androidScreenshot2022-11-10-12-51-29-424com.twitter.androidScreenshot2022-11-10-12-51-04-914com.twitter.androidScreenshot2022-11-10-12-53-42-194com.twitter.androidScreenshot2022-11-10-12-53-22-813com.twitter.android












Deal Newbie Deal Newbie
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Please help me dont knw wht to do fi bank has freeze n block my account n i hve 3L in my account please help just asim

Deal's Advocate Deal's Advocate
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Contact the number on this site
Fi customer care
Deal Hunter Deal Hunter
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Anyone closed Fu-Account? What's the procedure to close Fi ? 

Helpful Helpful
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is FI or Jupiter means federal, because these cards are not showing discount during recent amazon federal bank offer time so my doubt.

Deal Newbie Deal Newbie
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If Fi is having issues and Jupiter Can Also create such kind of Issue

Commentator Commentator
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The problem is with the bank 🏦 as they are the ones controlling the actual freezing, Fintechs have no control apart from the data grab, they are in this joint venture just to grab customer data to cross sell other products, below I am posting similar set of complaints for Jupiter (everything is same even the set of questions they ask the customers in the name of unblocking the account)  Screenshot2022-12-01-18-38-19-075com.twitter.androidScreenshot2022-12-01-18-38-48-976com.twitter.androidScreenshot2022-12-01-18-38-33-826com.twitter.android



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Deal Hunter Deal Hunter
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NeoBanks are nightmare in name of Fully Digital Banking with no branch & RBI is also enjoying it. 

Helpful Helpful
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Maine 7.5 booster pe fd kar diya 5 lakh ka . Ye sab padh ke dar lag rah hai.

T- very scared

Deal Newbie Deal Newbie
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My fi ac is freezed pls help me what to do ?

Deal Hunter Deal Hunter
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Either check ur email for defreeze procedure and send mail to them or close the account as they can freeze again in future.

The PostMighty The PostMighty
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Still account getting freezed? 😲

Should I close my account then?

@rinkytelani1987217 your account unfreezed? What triggered freezed?

Deal Newbie Deal Newbie
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Both my Fi account and Jupiter account are blocked. 50k is stuck. No response from fo or Jupiter. What to do guys. Please help

Savings Mentor Savings Mentor
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Tried contacting privately via DM @bank_on_fi and @ FiCares on Twitter? Similarly @ TheJupiterApp and @ Jupiter_Cares . Keep all record of their conversations including screenshots even if they don't reply

Then go to Federal Bank nearest branch with your account details and see what they have to say. Demand to know reason for blocking, if your KYC is not complete, offer to complete it.

File a grievance here: https://www.federalbank.co.in/grievance-red...al

After 30 days if the bank does not address your concern (does not give any reason and still blocks your funds), you have a right to approach RBI ombudsman and even demand a compensation if they UNFAIRLY blocked it. You can get it unblocked and funds transferred to another bank immediately.
Deal Newbie Deal Newbie
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Both my Fi account and Jupiter account are blocked. 51k is stuck. No response from fo or Jupiter. What to do guys. Please help

Deal Newbie Deal Newbie
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My account also Frozen please provide solutions how unfreeze my account 

Deal Newbie Deal Newbie
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Please help my account has Frozen please activate my account as soon as possible


Deal Newbie Deal Newbie
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account freeze 

Deal Newbie Deal Newbie
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My fi account is frozen block

Deal Newbie Deal Newbie
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How to unblock

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