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Flipkart delivery guy duped me during- mobile exchange

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shriAyodhya

Hi Guys,

I purchased redmi note 10 pro. I put my old redmi note  7 pro which was perfectly fine for exchange for 5600. Today during the delivery time , delivery guy said all sort of nonsense that like phone has back dent etc. Said he’ll offer only 3900 for exchange value. Since i needed phone immediately, i kind of accepted the new value. I paid rest amount(Rs1700)as cash via GPay. Now when i see my order details, i see that exchange value applied for my phone was 5600 .

Please suggest what can be done now . How should i approch this fraud to Flipkart.

I have the delivery guy no as i paid via GPay.

Basically I was duped by delivery guy for 1700 bucks.

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Deal Cadet Deal Cadet
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The red flag was you paying the delivery person by GPay. That transaction is outside the Flipkart universe and considered a personal dealing.

Pro Community Angel Pro Community Angel
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But they (flipkart) do offer cash option in such cases. GPAY is still trackable as compared to cash. 

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Pro Mobile Guru Pro Mobile Guru
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Same happened with me too. Now that I think about it, I realise I got duped too

Deal Major Deal Major
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complain to flipkart on twitter

Deal Cadet Deal Cadet
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@shriAyodhya Have you tried to mention this to Flipkart customer care? May be there could be some technical issue and the actual amount didn’t get updated?

Helpful Helpful
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Flipkart guys are weird.. one delivery guy came to me for exchange and he keep on on saying that their is a minor scratch(it wasn't even visible, just able to feel via nail) and if he add this to his app then around 1200 will gonna deduct.. Still he passes the phone and later ask me if i could give him something because if phone rejects then his salary going to be deducted.. he said it's not necessary to give him money.. Since ge was looking geniune.. i gave him rs 200..
Brand Enthusiast Brand Enthusiast
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this is exactly where we get into catch 22, not just fk but anywhere. I dont know if fk does it really. Thats the factor works at most places.

Pro DealBaba Pro DealBaba
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Upi charge bCk doesn’t work.?

Deal Cadet Deal Cadet
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video bnana tha na chup chap 😄

Mobile Guru Mobile Guru
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You got duped? How? It is Flipkart that got duped by their wishmaster!

Today during the delivery time , delivery guy said all sort of nonsense that like phone has back dent etc. Said he’ll offer only 3900 for exchange value. Since i needed phone immediately, i kind of accepted the new value.
Like Magnet Like Magnet
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He didn’t paid the money to Flipkart but took the money from me.so i only got duped bro

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Brand Enthusiast Brand Enthusiast
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my story , a month back i exchanged my xiomi redmi note 4 with realme8. The delivery claims there is dent which my parents cannot see and i am not there. So they agreed and and paid 1400 more and took delivery.

i verified my exchange value, but it did not reflect this 1400. Thought since it is money transaction it wont reflect.

today i verified the invoice, still its same. Raised a ticket, lets see

Coupon Baba Coupon Baba
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Online Exchange ka chakkar chodo yaar … Naya Lelo…

Deal Subedar Deal Subedar
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file fraud upi report

Helpful Helpful
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My exchange BBD sale was opposite.
The moment WISHMASTER came , one of my friend started recording silently. After all the so called inspection, he came to the conclusion that all clear, nothing to pay extra. Took the new phone and gave old one to him.
Again he started checking, cleaning with super power tool ( handkerchief) and then he says there is dent near the charging port. You’ve to pay 900₹ extra for this.

Now things were already recorded, so I told him whatever you did from till now is being recorded and if you’re trying to fool then i m sorry it won’t work here. I gave you enough to check and investigate the phone. You agreed and then deal was closed.

So no more discussion on this. We are done. If you want you can complaint to your manager then I will show your video in 4K laughing

He was done and dusted. I never saw him again for any kind other delivery to my address or to my area.

Generous Generous
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Best option is buy without exvhange and sell on cashify..

Helpful Helpful
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Ek Baar Bike Ka Claim Karwaya Tha Acko Se….Jo Inspection karne aaya tha wo bola mujhe 1000 De do 100% claim karwa dunga….muje itna pata nhi tha to usko bola 500 le lo mere pass cash itna hi h to bola phonepe kar do…..ab muje claim mila 70% to maine usko call kiya to bola main kya kar sakta hu….main bola pese wapas de….phir maine Acko customer se baat ki….ab Cash ka to koi record nhi hota….isliye phonepe ke no.puche uske to bola sir sorry ye uske hi bande h…..hum usko job se nikalenge uski pehle bbi complain sayi h….or mujhe 1000 wapas bhej diye😂😂😂😂

isliye Bhai tumne gpay kr acha kiya ab complaint karo ho jayega

Helpful Helpful
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Whenever you are presented with surprises (involving money, returns, exchanges, etc) by the delivery guy, tell him to wait and immediately call customer care on speaker, involve him in the conversation and record the call.

Deal Subedar Deal Subedar
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You could sell your phone on OLX at much better than flipkart offered you.

Like Magnet Like Magnet
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I have raised a ticket they have asked me to wait for 24 hours to see if Delivery guy update the return mobile value

Helpful Helpful
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first case:

First get it cleared from FK if they received amount or not.

if not, mention this issue to them 

Then file police complaint against this boy with txn details.

Lastly Take 4-5 friend with you and grab him on the way and kick him on ass and recover your money.

second case :

buy 10 shares of vinati organics at 2200rs and sell at 2370..get your 1700 back😉😉😉

Helpful Helpful
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But not on Monday..😬

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Deal Cadet Deal Cadet
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Never exchange phone on Flipkart. The service is rubbish and they hardly accept your phone at full amount. 

Deal Cadet Deal Cadet
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This guys are totally scammers, I bought redmi 10t, w8th exchange for Redmi note 6 pro, the exchange guy comes and tell that phone is not exchangeable because its damaged, I told him have you read terms of exchange and damage check, bec I read, the phone has not dents breaks and any screeches, when I told about terms he flipped and said he’ll send his supervisor, and no one came and phone order cancelled , so if you are thinking of exchange always record it on video and any transaction mage during the exchange. be safe

Like Magnet Like Magnet
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I have no hope now

My money is gone

They have closed my ticket several times without providing any resolution

Pathetic service by Flipkart

Deal Cadet Deal Cadet
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Try to place new order, and when the delivery guy comes to you, ask him address of nearbuy hub and delivery hubs, try to visit, it helps.

Like Magnet Like Magnet
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Finally got my money back.. thanks to Flipkart

Deal Newbie Deal Newbie
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there are so many such cases and no action has been taken by flipkart so it is better to avoid flipkart and use other ecommerce site such as amazon


Helpful Helpful
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Same happened with me last year.. delivery guy took 300 extra from me.. mobile exchange value was 450 😂..

I have cctv video that was showing blurry video for cash exchange.. I complained to flipkart and they said you need to see amount in delivery boy app before paying.. we can’t do anything..

this reply from Flipkart encourage these delivery boys to do fraud..


but.. I think things are bit better now.. i did exchange in this sale and I got an otp for exchange as well.. mentioning amount and all

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