Flipkart replacement policy changed
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I came to know Flipkart has stopped replacement on many phones including Motorola, Poco, Vivo, Mi etc even if you come across any issues on first day.
Recently my fri ordered Motorola and asked for replacement cause the phone was DOA. Flipkart clearly said they offer replacement only for missing items, product damaged on delivery, or wrong product delivery for Motorola products
For any other concerns, contact Motorola service centre.
Kindly take a note while ordering phone from Flipkart. This is absurd policy.
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Dead on arrival, why would someone wait for 48 hrs. It was instantly raised to the support and they suggested whatever I said above. He’s at Motorola service centre right now I believe for replacement.
Already mentioned in the past Amazon & Flipkart are miss using there powers as there is no competition from any Indian they are making there own rules and regulation
Unless people file consumer court case even for small problems they will not change just like people do in US and other countries
With respect to this, do u think any retailer would replace a dead phone? Every retailer would do the same thing. Why blame Flipkart and Amazon? Be fair.
With respect to this, do u think any retailer would replace a dead phone? Every retailer would do the same thing. Why blame Flipkart and Amazon? Be fair.
Yes, every retailer will replace it, we open infront of him or he opens the box and if the product doesn't work how can he say go deal with it yourself at Service centre, I would just comeback waiving hands without buying😂
Apple always had this policy (No return/replacement from Amazon/Flipkart end) and this is bound to happen with other brands too (Especially the ones with decent offline presence via service centers).
Replacement only if they cannot fix the phone (Apart from Apple, Sony used to do it before it vanished from Indian market). They might offer a replacement (New/Refurbished) if the phone arrives dead (Say 10-15 days from product delivery) but in any other case.. they just fix them
I always opt for Open Box Delivery and share OTP with delivery guy only after thorough inspection for such products.
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Same ekart wale bhi esa hi krte hai . Lena ho to order Lelo nahi to vapas jayega esa bolte hai .
Bhot faltu ka kiya hai FK ne . Policy to bhot accha hai OBD ka lekin wo sahi se laagu bhi karna chahiye . Ek baar OTP diya to game over ...
Aur ye brand service centre replacement only policy to sabse ghatiya policy hai . Yaha pr service centre 120-150km hote hai dur , pura 1 din chala jataa hai aana jaana waha service centre wala bhi repair/replykrke dega ya nahi same day no idea . 
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Kuch faltu users ke vajah se aaj genuine users pr ye din aa gaye hai . Aur lgta hai aapne wale time pr to offline brand authorised store hi ek aacha option hone wala hai offer nahi kuch nahi MRP pr Lelo
Hi,
i ordered a redmi 10 and i got it on 3rd september, the received product wont work properly, so i asked for refund or new product, but from flipkart side, they told me to go service center of MI and ask them for replacement
while i visited MI Service center they checked and they told me it was faulty product and we wont replace ask flipkart to replace the product the return period is expiring on coming saturday 10th sep 2022 but from customer care no response properly
they are saying our team will call you on Sep 15th can understant whats going on
will update if there is any update in future
While ordering a phone FK are displaying a message, one needs to check the phone by opening the package and then only sharing an OTP with the delivery provider. At this step, if you find that phone is missing/doa/damaged physically, you can reject the receiving. Once shared the OTP, then you cannot come and claim that it is DOA or missing in the package. I think it is a valid way of protecting themselves from fraudsters.
Honestly, this new policy is a scam run by Flipkart in coordination with the companies. Flipkart is making profit from selling the products on there platform so they saying we are just an e-commerce website doesn't stand true. Many cases of defective products received by consumers have been reported after the policy change. There are people who choose not to go through the hassle of visiting a service centre to get a replacement so they just keep the defective/dead product and the companies make profit on low quality or even dead products.
was it done after 48 hrs ??can u confirm it ...