Free Display replacement for Galaxy S20+ with Green line problem

It's good and very surprising that Samsung owned up to it's responsibility. Must be a pretty widespread issue. 

LIMBO wrote:

It's good and very surprising that Samsung owned up to it's responsibility. Must be a pretty widespread issue. 

kukdookoo wrote:
For phones less than 20k, service center says mobo change is needed whereas they only downgrade and samsung sides with them. These cheaper phones dont sell in developed countries otherwise there would have been a class action lawsuit as their ota updates are breaking it.perks of living in a doomed country + @getready @LIMBO

kukdookoo wrote:
For phones less than 20k, service center says mobo change is needed whereas they only downgrade and samsung sides with them. These cheaper phones dont sell in developed countries otherwise there would have been a class action lawsuit as their ota updates are breaking it.perks of living in a doomed country + @getready @LIMBO

Every brand gets into loot mode once the warranty gets expired (Intentionally / Unintentionally). At least twice xiaomi replaced the motherboard of redmi phones when rom flashing / firmware changes caused bootloop / No OS Error (within warranty) and if someone approaches the brand post-warranty they will end up paying a lot. Even here, if you look at the above screenshot.. samsung didn't admit that an OS update caused display + battery issues and only did so because many people experienced same over different regions (Technically it is true too.. some bad os updates causes excessive over-heating and if unchecked .. it results in damaging other device parts like display, battery or even cameras)

To support the customers it is decided to consider this issue for only one time FOC replacement....

Had similar experience with HTC way back in 2014. Got HTC One M7 dev edition from US in 2013 and it ended up with Purple tint (camera) issue within a month. So many XDA users experienced the same issue but since the logistics costs are too high, skipped shipping back and getting it fixed but when i casually contacted HTC US support after an year.. they agreed to get the issue for free (but didn't accept that Phone shipped with a hardware defect)

These cheaper phones dont sell in developed countries otherwise there would have been a class action lawsuit as their ota updates are breaking it.perks of living in a doomed country

This is very true, xiaomi yet to launch their phones in US for the same + many other reasons (Patents/Copyrights infringement - Hardware and Software)

kukdookoo wrote:
For phones less than 20k, service center says mobo change is needed whereas they only downgrade and samsung sides with them. These cheaper phones dont sell in developed countries otherwise there would have been a class action lawsuit as their ota updates are breaking it.perks of living in a doomed country + @getready @LIMBO

Uhtnas4444 wrote:
I am damn surprised and shocked that they are taking the responsibility for this mishap. 

Last when midrange M series had motherboard issues, they put blame on customers and had asked them to replace Motherboard worth 10000 for phone bought for 15000. 

Uhtnas4444 wrote:
There should be some serious law or rules to punish these things from Mobile companies but it is too much to ask in current state of affairs. 

kukdookoo wrote:
Nothing gets replaced paji, they just downgrade.their ota update messes up everything

This green line problem existed in my S9 as well. This is definitely due to faulty hardware used by samsung.

@tappukepapa

Got this vertical green line show up on my S20+ a few hours back. It's a very well maintained phone (always used with a case) - despite being 2 years old now. I am hoping they'll honor their commitment to replacing the screen free of charge. Will go to the service center later this week - let's see.

Im old user of samsung but last two week this brand show me that why you dnt need to buy this brand im s20plus user and im facing green line issue which is generate by samsung after updation and they guys ar said we do free replace but when i visit center they have lots of reason to say no . According to polcy there is no phisical damage my phone in mint condition they guys ar charging me 19k. This charge. Out of range to me . Need to justice 

One of my friend got the same green line for his S20+, but he had a broken back case for his phone. Intially they deneied screen replacement, But he somehow convinced service center folks., paid 3k to replace the back case. After the service center sent mobile photos for APPROVAL OF SCREEN REPLACEMENT, and got it done freely.I think it depends on how helpful the service center folks are.

raghuvanshimanas49845 wrote:

Im old user of samsung but last two week this brand show me that why you dnt need to buy this brand im s20plus user and im facing green line issue which is generate by samsung after updation and they guys ar said we do free replace but when i visit center they have lots of reason to say no . According to polcy there is no phisical damage my phone in mint condition they guys ar charging me 19k. This charge. Out of range to me . Need to justice 

Same issue samsung s20 plus 

Pathetic service from Samsung customer care executives.. I bought my Samsung S20 Plus phone about 3 years back and suddenly out of nowhere i started getting Green and Pink Lines on the phone. After submitting my phone at the service centre they say that because this phone is purchased from another country they shall charge me. Dont understand this logic. Samsung is a worldwide brand and not a country specified one. Utterly disappointed. Also, the customer care staff member do not even listen to you when they talk on call with you. They cut you off in every sentence. This customer care executive told me she needs extra days for the phone because she was on leave for couple of days. Disappointed Customer.