Before a month my S20+ started showing green lines after updating to Android 12. From past two weeks Samsung admitted these Green lines are due to Android update and giving Free screen replacement(Primary Display + Battery for S20 series) if there is no physical damage to phone even it's out of warranty. I got mine replaced last week and Service center folks said this replacement support may be there upto year-end.
This green line problem existed in my S9 as well. This is definitely due to faulty hardware used by samsung.
Got this vertical green line show up on my S20+ a few hours back. It's a very well maintained phone (always used with a case) - despite being 2 years old now. I am hoping they'll honor their commitment to replacing the screen free of charge. Will go to the service center later this week - let's see.
Im old user of samsung but last two week this brand show me that why you dnt need to buy this brand im s20plus user and im facing green line issue which is generate by samsung after updation and they guys ar said we do free replace but when i visit center they have lots of reason to say no . According to polcy there is no phisical damage my phone in mint condition they guys ar charging me 19k. This charge. Out of range to me . Need to justice
One of my friend got the same green line for his S20+, but he had a broken back case for his phone. Intially they deneied screen replacement, But he somehow convinced service center folks., paid 3k to replace the back case. After the service center sent mobile photos for APPROVAL OF SCREEN REPLACEMENT, and got it done freely.I think it depends on how helpful the service center folks are.
Same issue samsung s20 plus
Pathetic service from Samsung customer care executives.. I bought my Samsung S20 Plus phone about 3 years back and suddenly out of nowhere i started getting Green and Pink Lines on the phone. After submitting my phone at the service centre they say that because this phone is purchased from another country they shall charge me. Dont understand this logic. Samsung is a worldwide brand and not a country specified one. Utterly disappointed. Also, the customer care staff member do not even listen to you when they talk on call with you. They cut you off in every sentence. This customer care executive told me she needs extra days for the phone because she was on leave for couple of days. Disappointed Customer.
Is it possible that I can get a free repair for my phone for it is showing green lines?
How do we get hold of them to ask for a free replacement screen for Galaxy S20+ as mine is totally green and NO DAMAGE is or has been done???
I have got a line on the screen
It's good and very surprising that Samsung owned up to it's responsibility. Must be a pretty widespread issue.
Last when midrange M series had motherboard issues, they put blame on customers and had asked them to replace Motherboard worth 10000 for phone bought for 15000.