Freecharge wallet bug/issue regarding on cashback/refund main balance not increase

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Deal Newbie
hirenbhut93975

Today, I have received the statement from freecharge and in this statement show Cashback earned: Rs.378.70, but i have calculate the manual total of cashback received for march 22 is Rs.1277.11 also show refund is 0 instead of some amount.

So, Check everyone and let the comments.

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Deal Baba Deal Baba
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Are u talking about paylater service or wallet.?
Because if its wallet, then as long as u received all cb & refunds.. why does it matter what they show?

And if its paylater.. I haven’t signed up for it.

Deal Newbie Deal Newbie
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I have use pay later service but cashback/refund is credited in the freecharge wallet, and that is wrong in my account, so i info other

Deal Cadet Deal Cadet
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Ramesh1997 wrote:

Are u talking about paylater service or wallet.?
Because if its wallet, then as long as u received all cb & refunds.. why does it matter what they show?

And if its paylater.. I haven’t signed up for it.

I used Paylater first time and use first time for the transaction on 23 March and as per the offer I didn’t get 100 Cashback and 100 AZ Voucher

Deal Cadet Deal Cadet
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Their transaction dates are messed up check with transaction ID I had to fight with them to understand this

Entertainer Entertainer
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mk996071682 wrote:

I used Paylater first time and use first time for the transaction on 23 March and as per the offer I didn’t get 100 Cashback and 100 AZ Voucher

complaint to nodal officer

They won’t credit until your complain. Email to care at freecharge dot com

Deal Cadet Deal Cadet
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P_A_N_K_A_J wrote:

complaint to nodal officer

They won’t credit until your complain. Email to care at freecharge dot com

Email sent to Care and Nodal

Deal Newbie Deal Newbie
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@P_A_N_K_A_J Can give the nodal email for freecharge?

Entertainer Entertainer
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hirenbhut93975 wrote:

@P_A_N_K_A_J Can give the nodal email for freecharge?

Customer Service Support:-

Level 1

(a) Call Us

We have a Contact Center set up where a customer can call 0124 663 4800 to block their account or report any suspicious activity/transaction, the support is available 24*7 & 365 days in a year.


For Customer Complaints where ticket number is generated the period of resolution is 7 Business Days.


(b) Mail Us

Customer can also email their queries, suggestions, feedback or complaints at careATfreechargeDOTcom


Level 2

Grievance Redressal

We aims to resolve all complaints at the first point of contact. In case customer doesn’t get a satisfactory resolution to their query/complaint at Level 1 they can get in touch with the Grievance Officer with ticket number and details of grievance.


(a) Mail Freecharge

Email at grievanceofficerATfreechargeDOTcom

Working Hours: 9:30 AM to 6:30 PM (except National Holiday)

Turn-around-Time: 10 Business days from the Date of Receipt.

Postal at Freecharge Payment Technologies Private Limited, DLF Cyber Green, 11th Floor, Tower-C,DLF Cyber City, DLF Phase-3, Gurugram-Haryana-122002, India

Registered Office- 2nd Floor, Plot No. 25, Pusa Road, New Delhi-110005 CIN- U74140DL2015PTC275419

Call us at : 0124 663 4800

Level 3

Axis Bank Nodal Officer

In case customer complaint remains unresolved, within 30 days of registering the complaint then customer can approach the Nodal Office of Axis Bank along with the ticket number shared by Freecharge.


(a) Mail Axis Bank

Email at freechargeDOTnodalATaxisbankDOTcom

Working Hours: 9:30 AM to 5:30 PM (Monday-Friday; except bank holidays)

Turn-around-Time: 10 Business days from the Date of Receipt.

Postal at Nodal Officer, Axis Bank Ltd, NPC1, 5th Floor, “Gigaplex”, Plot No I.T.5, MIDC, Airoli Knowledge Park, Airoli , Navi Mumbai-400708.

Final Redressal and Closure of Grievance

Final Redressal and Closure of Grievance:


1. Where the complainant has communicated his acceptance of the company’s decision on redressal of grievance communicated by grievance redressal; or


2. Where the complainant has not communicated his acceptance of the company’s decision, within 7 days from the date of communication of decision by Level 1 or Level 2 or Level 3, as the case may be.

Budding Star Budding Star
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Anyway to use freecharge wallet and not pay later on apps like jiomart, bigbasket?

I have 1000rs wallet balance. How to use it except for recharge/bill payment?

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