Give me an Axis Bank Retention Tip

64°
Deal Newbie
Spiderguy252

My overpriced Axis Select is coming up for renewal (3000 + GST annually). I don’t want to pay this fee, and I have spent only 3.5 L and not 6L to waive off this fee.

I already have LTF HDFC Regalia, ICICI Amazon Pay and Citi Rewards so I don’t really need this card or its Priority Pass.

What do I do to convince the Axis Bank rep to waive off another year of fee, or give me a LTF card (preferably Ace)? Anybody tried this?

13 Comments  |  
7 Dimers
  • Sort By
Deal Subedar Deal Subedar
Link Copied

Why you took this card at first place should be the question? flushed

You can say them you wish to close the card due rewards which are not relevant to you.

Cool Cool
Link Copied
TechnoFrendz wrote:

Why you took this card at first place should be the question? flushed

You can say them you wish to close the card due rewards which are not relevant to you.

Then they will start offering free neo card with no lifetime fee

Deal Newbie Deal Newbie
Link Copied
TechnoFrendz wrote:

Why you took this card at first place should be the question?

I took it before I got the Regalia LTF.

Deal Newbie Deal Newbie
Link Copied
Expand
raman12 wrote:

Then they will start offering free neo card with no lifetime fee

I don’t mind an LTF card. Any other cards they offer LTF? Ace/Myzone etc?

Cool Cool
Link Copied
Expand
Spiderguy252 wrote:

I don’t mind an LTF card. Any other cards they offer LTF? Ace/Myzone etc?

Myzone is also LTF mostly

Deal Newbie Deal Newbie
Link Copied
Expand
raman12 wrote:

Myzone is also LTF mostly

Alright. Going to make the call now – will keep this thread updated.

Hotshot Hotshot
Link Copied
Expand
Spiderguy252 wrote:

Alright. Going to make the call now – will keep this thread updated.

Please tag me in the update

Deal Newbie Deal Newbie
Link Copied

Update: The retention offer was either 7,500 reward points while keeping the Select Card, or cancelling the Select Card and getting a LTF MyZone card. I opted for the latter. They say it will take 16 working days to process and I got an SMS with a service request number.

CC: @Fanil

Chennai Super Kings Chennai Super Kings
Link Copied
Spiderguy252 wrote:

Update: The retention offer was either 7,500 reward points while keeping the Select Card, or cancelling the Select Card and getting a LTF MyZone card. I opted for the latter. They say it will take 16 working days to process and I got an SMS with a service request number.

CC: @Fanil

What did you say to the cc? Did they transfer your call to a different person?

Deal Newbie Deal Newbie
Link Copied
Expand
Tanmayyy wrote:

What did you say to the cc? Did they transfer your call to a different person?

Yeah. The initial agent will transfer you to the cancellation/retention team.

I told them I didn’t want to renew the card because of the annual fees.

Deal Cadet Deal Cadet
Link Copied

Make sure you do not make any further transaction on the select card/utilize any of the card offers after the date on which the annual charge was added to your card.

They have one of the worst customer services, specially the retention team would go to any level to make sure that you continue to pay them the annual charges.

When my card was up for renewal last year, I accidentally made some transaction and their cc lady mentioned they can go ahead and take the request for closure but won’t reverse the annual charges since I had used the card after the annual charges were levied on the account thereby consenting on the annual charges.

I had raised the reversal request the very next day after my bill was generated but they just prolonged the call from retention team & finally had to opt for the same 7500 reward points & pay the annual fee and keep the card going for 1 more year. I hate them so much for such evil tactics.

Deal Newbie Deal Newbie
Link Copied
ctrlshiftdel wrote:

Make sure you do not make any further transaction on the select card/utilize any of the card offers after the date on which the annual charge was added to your card.

They have one of the worst customer services, specially the retention team would go to any level to make sure that you continue to pay them the annual charges.

When my card was up for renewal last year, I accidentally made some transaction and their cc lady mentioned they can go ahead and take the request for closure but won’t reverse the annual charges since I had used the card after the annual charges were levied on the account thereby consenting on the annual charges.

I had raised the reversal request the very next day after my bill was generated but they just prolonged the call from retention team & finally had to opt for the same 7500 reward points & pay the annual fee and keep the card going for 1 more year. I hate them so much for such evil tactics.

Noted. But I raised this request before the annual fee has been levied. Did you do it afterward?

Deal Cadet Deal Cadet
Link Copied

Well Axis Bank is like booby traps, one misstep and you caught up with various charges, that is why I closed my saving account with them

replyuser
Click here to reply
Reply