Help: Got message about axis flipkart card bill...

Help: Got message about axis flipkart card bill payment but haven't received card yet

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Deal Subedar
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I have an email of 3rd march stating that card has been approved. After that I contacted Axis care on 15th march that I haven’t received card but no response from them.

I came hometown from Gurgaon before lockdown and today I got a message that my bill i due. Customer care is inactive and I can’t even pay bill as card number is not available.

I gave my office address for delivery of same in Gurgaon.

What should I do as it will impact my cibil score because I won’t even be able to pay even minimum due?

24 Comments  |  
12 Dimers
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Deal Subedar
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If you didn’t even receive the card, how did you get the bill? flushed

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Deal Cadet
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Apply for moritorium.

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Deal Major
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cocay wrote:

If you didn’t even receive the card, how did you get the bill? flushed

*

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Deal Major
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cocay wrote:

If you didn’t even receive the card, how did you get the bill? flushed

590rs joining fees*
Not sure the source of OPs application but once approved u get the card instantly on FK app (followed by physical card delivery)

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Deal Subedar
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getready wrote:

595rs joining fees*
Not sure the source of OPs application but once approved u get the card instantly on FK app (followed by physical card delivery)

Mine was approved. Documents collected. Then the app kept showing application processing. And now the fk axis section itself has disappeared from my app menu.

But thankfully, I havent received any bill sms yet.

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Deal Subedar
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getready wrote:

590rs joining fees*
Not sure the source of OPs application but once approved u get the card instantly on FK app (followed by physical card delivery)

Yes, bill is of 590 rs. And i checked on fk app. It is not showing anything over there.

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Deal Subedar
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Tera_Jija wrote:

Yes, bill is of 590 rs. And i checked on fk app. It is not showing anything over there.

Customer care, email folks might be working from home.
Write to highest level email that no one responded to your original emails (attach a copy) and that you didn’t even receive the card so you are not liable to pay any bill. If they claim to have delivered, ask them for documentary proof. Don’t forget to threaten to go to ombudsman as next step if you don’t receive a reply in 3 working days.

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Deal Subedar
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cocay wrote:

Customer care, email folks might be working from home.
Write to highest level email that no one responded to your original emails (attach a copy) and that you didn’t even receive the card so you are not liable to pay any bill. If they claim to have delivered, ask them for documentary proof. Don’t forget to threaten to go to ombudsman as next step if you don’t receive a reply in 3 working days.

Okay, Today itself I have received message of bill so don’t have proofs currently stating no response but I have sent email to most officers and twitter handle also.

Let’s see what happens. I have good amount of time to resolve the issue but customer care is not active that’s the biggest pain point.

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Entertainer
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Tera_Jija wrote:

Yes, bill is of 590 rs. And i checked on fk app. It is not showing anything over there.

Maamu bena diya gaya tera_jija… sad toungueout

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Deal Lieutenant
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It will be visible in Net banking of Axis if u have.
Axis did the same to me – Even before I rcvd card approval SMS, I could see in NetBanking the card and ‘current oustanding’ = Rs590
Card reached a week later.
Also by default auto debit is enabled in Axis for CC payments – so u can keep 600 balance in a/c.
Anyways from here it will take another month for u to get bill generated and due date – so nothing to worry – card may reach u by then.
CIBIL score report will list all card details – download and check

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Deal Subedar
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caks2006407 wrote:

It will be visible in Net banking of Axis if u have.
Axis did the same to me – Even before I rcvd card approval SMS, I could see in NetBanking the card and ‘current oustanding’ = Rs590
Card reached a week later.
Also by default auto debit is enabled in Axis for CC payments – so u can keep 600 balance in a/c.
Anyways from here it will take another month for u to get bill generated and due date – so nothing to worry – card may reach u by then.
CIBIL score report will list all card details – download and check

I don’t have any other account in axis bank.

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Deal Cadet
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I am also having the same issue. Physical card is stuck in transit with courier,but 590 charged.

Flipkart app shows “error while retrieving card details”.

Please Update here if you find any way to pay due amount.

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Deal Subedar
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yuvarajgta wrote:

I am also having the same issue. Physical card is stuck in transit with courier,but 590 charged.

Flipkart app shows “error while retrieving card details”.

Please Update here if you find any way to pay due amount.

I sent repeated email and tweets to axis bank.
Tweeted at @ axisbanksupport , @axisbank and email at : [email protected]
[email protected]
[email protected]
[email protected]

Nodal officer haven’t given any resolution till date. But twitter handle replied – “Hi, we regret the inconvenience caused. We wish to inform you that there may be delays in delivery due to the COVID-19 situation. Further, we request you not to make the payments until the card is delivered and no late payment charges or debit interest will be levied for (1/2)” after 5 days of my first tweet.

So you can also try similar. Lets hope for the best.

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Deal Cadet
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Tera_Jija wrote:

I sent repeated email and tweets to axis bank.
Tweeted at @ axisbanksupport , @axisbank and email at : [email protected]
[email protected]
[email protected]
[email protected]

Nodal officer haven’t given any resolution till date. But twitter handle replied – “Hi, we regret the inconvenience caused. We wish to inform you that there may be delays in delivery due to the COVID-19 situation. Further, we request you not to make the payments until the card is delivered and no late payment charges or debit interest will be levied for (1/2)” after 5 days of my first tweet.

So you can also try similar. Lets hope for the best.

Thank you for your help.

I have contacted them and they provided same reply to me.

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Deal Cadet
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Tera_Jija wrote:

I sent repeated email and tweets to axis bank.
Tweeted at @ axisbanksupport , @axisbank and email at : [email protected]
[email protected]
[email protected]
[email protected]

Nodal officer haven’t given any resolution till date. But twitter handle replied – “Hi, we regret the inconvenience caused. We wish to inform you that there may be delays in delivery due to the COVID-19 situation. Further, we request you not to make the payments until the card is delivered and no late payment charges or debit interest will be levied for (1/2)” after 5 days of my first tweet.

So you can also try similar. Lets hope for the best.

When checking through email, previously i have received a mail that shows the steps to pay credit card bill through upi id. By this method you can pay credit card bill without knowing the full credit card number.

In case, if you still want to pay the bill to be on the safer side, please follow these steps.


https://cdn0.desidime.com/attachments/photos/614639/original/Screenshot_2020-04-28-12-18-00-482_com.google.android.gm.jpg?1588056532

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Community Angel
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yuvarajgta wrote:

When checking through email, previously i have received a mail that shows the steps to pay credit card bill through upi id. By this method you can pay credit card bill without knowing the full credit card number.

In case, if you still want to pay the bill to be on the safer side, please follow these steps.


https://cdn0.desidime.com/attachments/photos/614639/original/Screenshot_2020-04-28-12-18-00-482_com.google.android.gm.jpg?1588056532

Good information. Anyone tried this method ?

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Blogger
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_One_Miller_ wrote:

Good information. Anyone tried this method ?

I tried with icici card similarly it was instantaneous.

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Deal Subedar
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_One_Miller_ wrote:

Good information. Anyone tried this method ?

It worked for me on my axis bank card.
Immediately got message that money has been deposited.

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Community Angel
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Tera_Jija wrote:

It worked for me on my axis bank card.
Immediately got message that money has been deposited.

Last 4 digits sent in SMS from Axis Bank ?

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Deal Subedar
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_One_Miller_ wrote:

Last 4 digits sent in SMS from Axis Bank ?

Yes, got last 6 digits in email of the statement.

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Deal Newbie
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worst bank in providing support. my story with flipkart axis card is awful. few days back requested to cancel card.

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Deal Cadet
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Tera_Jija wrote:

Yes, got last 6 digits in email of the statement.

Did you got your card???

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Deal Subedar
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mjuneja13 wrote:

Did you got your card???

It was attempted for delivery but i am at my hometown so it went back. Will call bank when i will go back to Gurgaon.

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