Help required to update address in Axis bank

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Chennai Super Kings
BBal

Hi, I’m trying to update my address in Axis bank records via IB/mobile app. Once i click on update address, it shows the address in a text box, as soon as i click on that text box it moves to next page to fill landmark and pincode without updating the address text box in my previous page.

Please help me on how to update the address.

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Deal Cadet Deal Cadet
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I am also facing the same issue

Chennai Super Kings Chennai Super Kings
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@admin please tag some dimers who can help on this.

Cool Cool
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I am also in the same boat as of you. Tried multiple times for address update via insta services but every time it fails. The address in text box is non editable.

Now last option is to visit branch and do the paperwork for which I am too lazy.

Pro Shopping Friend Pro Shopping Friend
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U have to fill form and attach copy of address proof  then submit in branch

they won’t allow address change online, I think no bank does it though there is option to change online; I tried with HDFC and Axis finally walked into branch 

Deal Cadet Deal Cadet
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caks2006407 wrote:

U have to fill form and attach copy of address proof  then submit in branch

they won’t allow address change online, I think no bank does it though there is option to change online; I tried with HDFC and Axis finally walked into branch 

I have updated my Address online for HDFC recently

Deal Lieutenant Deal Lieutenant
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caks2006407 wrote:

U have to fill form and attach copy of address proof  then submit in branch

they won’t allow address change online, I think no bank does it though there is option to change online; I tried with HDFC and Axis finally walked into branch 

I had updated adress for hdfc online

Deal Cadet Deal Cadet
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Go to Address update option, click on Contact -> Update Communication/Permanent Address -> Click on Current Address text —> Fill your full updated address in “Landmark” field and fill Pin then click on Update button. Next option will show you upload Voter ID or Driving License. These  two option is only available for for document upload. Your address MUST be exactly same as per uploaded document, even  a single spelling error will reject your update request.

Pro Shopping Friend Pro Shopping Friend
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MrMonkey wrote:

I have updated my Address online for HDFC recently

my case is pretty old for HDFC and Axis (2Yrs)
so things changed, that is good @insta

Cool Cool
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samm255 wrote:

Go to Address update option, click on Contact -> Update Communication/Permanent Address -> Click on Current Address text —> Fill your full updated address in “Landmark” field and fill Pin then click on Update button. Next option will show you upload Voter ID or Driving License. These  two option is only available for for document upload. Your address MUST be exactly same as per uploaded document, even  a single spelling error will reject your update request.

Bro “Landmark” field has character limit. A full address doesn’t fit in that.

Cool Cool
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caks2006407 wrote:

my case is pretty old for HDFC and Axis (2Yrs)
so things changed, that is good @insta

Bro it’s same for axis. Address change → branch visit only.

Deal Lieutenant Deal Lieutenant
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caks2006407 wrote:

my case is pretty old for HDFC and Axis (2Yrs)
so things changed, that is good @insta

I too changed it almost two yrs back, june 2020

Kolkata Knight Riders Kolkata Knight Riders
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@IamRage @BBal @tenon09 problem is quite old in Axisbank. I had been trying to do this for 2 years and it didn’t work from Axis mobile or their online web. CS or local branch nobody can help and all asks to visit branch. Until I got a neat trick from my RM

I updated both of my address from my Aadhar by doing ReKyc from the app. Can be done from online web too.

ReKyc let’s you update both the addresses.


if your addresses are diff then that will be a problem though.

Cool Cool
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Seinfeld wrote:

@IamRage @BBal this problem is quite old in Axisbank. I had been trying to do this for 2 years and it didn’t work from Axis mobile or their online web. CS or local branch nobody can help and all asks to visit branch. Until I got a neat trick from my RM

I updated both of my address from my Aadhar by doing ReKyc from the app. Can be done from online web too.

ReKyc let’s you update both the addresses.


if your addresses are diff then that will be a problem though.

Can you please guide us how to do the Rekyc via axis app/website?

Deal Cadet Deal Cadet
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Seinfeld wrote:

@IamRage @BBal this problem is quite old in Axisbank. I had been trying to do this for 2 years and it didn’t work from Axis mobile or their online web. CS or local branch nobody can help and all asks to visit branch. Until I got a neat trick from my RM

I updated both of my address from my Aadhar by doing ReKyc from the app. Can be done from online web too.

ReKyc let’s you update both the addresses.


if your addresses are diff then that will be a problem though.

You mean confirm kyc details under services?https://cdn0.desidime.com/attachments/photos/748375/medium/Screenshot_20220304-090322.jpg?1646364869

Deal Lieutenant Deal Lieutenant
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I have updated my address online in dbs, icici, hdfc, sbi via online with aadhaar card. Only axis is pathetic and given me hard time with online updating. First it doesn’t allow aadhaar as proof online. Only votor and driving license is accepted. Somehow i got the option of aadhaar upload once last month and I got the address updated but idiots have only updated the address in my savings account and not credit card although both are linked.
Now the aadhaar option is removed and customer care is not updating the same address online in cc. Asking me to visit branch now.

Kolkata Knight Riders Kolkata Knight Riders
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IamRage wrote:

You mean confirm kyc details under services?https://cdn0.desidime.com/attachments/photos/748375/medium/Screenshot_20220304-090322.jpg?1646364869

Yes, but it comes like this:

https://cdn0.desidime.com/attachments/photos/748397/original/IMG_52EA13E26008-1.jpeg?1646370986

https://cdn0.desidime.com/attachments/photos/748398/original/IMG_D5026201EEF4-1.jpeg?1646371009

Deal Cadet Deal Cadet
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Seinfeld wrote:

Yes, but it comes like this:

https://cdn0.desidime.com/attachments/photos/748397/original/IMG_52EA13E26008-1.jpeg?1646370986

https://cdn0.desidime.com/attachments/photos/748398/original/IMG_D5026201EEF4-1.jpeg?1646371009

I only have a credit card from Axis Bank, are you a account holder?

Kolkata Knight Riders Kolkata Knight Riders
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IamRage wrote:

I only have a credit card from Axis Bank, are you a account holder?

Yes. Maybe thats the reason why you are not getting the option, not sure though.

Chennai Super Kings Chennai Super Kings
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MrMonkey wrote:

I have updated my Address online for HDFC recently

@sbvkrishna @insta i had to download form online, fill it and had to drop it branch dropbox for updating my address in CC, felt very bad about this as offline visit is required.

Deal Lieutenant Deal Lieutenant
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BBal wrote:

@sbvkrishna @insta i had to download form online, fill it and had to drop it branch dropbox for updating my address in CC, felt very bad about this as offline visit is required.

Didn’t u get option in netbanking to update?

Chennai Super Kings Chennai Super Kings
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insta wrote:

Didn’t u get option in netbanking to update?

nope. I don’t have any option to update my address for CC, discussed with my RM multiple times but the only option was to fill the form and drop it in branch dropbox.

Deal Lieutenant Deal Lieutenant
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BBal wrote:

nope. I don’t have any option to update my address for CC, discussed with my RM multiple times but the only option was to fill the form and drop it in branch dropbox.

Oh didn’t see cc in ur comment. for credit card it is not possible i think.

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