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Important Thread on Credit Card Rejection

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suplex_city

Banks Often Reject Your Credit Card Application Despite Good Salary or Credit Score


Here’s How You Can Appeal (E-Mail Format)


And What’s RBI Policy? Share for Awareness

a) How Banks Process Your Application?


Every Bank has its policies for approving a credit card application such as


• Age

• Income (Salary/Business)

• Credit Score

• Address etc

• Used Credit Limit


While Credit Score Plays an Important Role, But there are other factors too


b) How Does Processing Work?


Now Here’s an Important Part 👇


The Credit card application form is mostly online (either you apply on the website or agents apply in their mobile app)

Banks (software) can tell you if your application is approved or rejected within minutes


Now Many Banks have made this process fully automatic, without any need for human intervention (only needed for Video KYC)

Here many eligible people get rejected despite having a good income or no late payment history


In this case, manual review/reconsideration can help


c) So What Can You Do?


You can write an email to the Bank


• Ask for a Clear Reason for Rejection

• Ask for a Reconsideration


Banks are supposed to provide a clear reason why your credit card application is rejected

https://www.rbi.org.in/commonperson/English/Scr...

d) E-Mail Template


Subject: Credit Card Application Rejection - Request for Clarification and Reconsideration


Dear HDFC Bank Customer Care (Change Bank Name)


I am writing to express my disappointment regarding the rejection of my credit card application, [Application Number].


As per the Reserve Bank of India (RBI) guidelines, financial institutions are required to provide applicants with clear reasons for rejection.


I kindly request you to provide a detailed explanation for the rejection of my application.

I would like to highlight that I have a stable income and a good relationship history with other banks. I believe I meet the eligibility criteria for a credit card and request you to reconsider my application.


I have been a loyal customer of HDFC Bank for [number] years and have maintained a good relationship with the bank. I hope you will take this into consideration while reviewing my application.


I look forward to a prompt response and resolution to this matter.

Thank you for your attention to this matter.


Sincerely


[Your Name] 

[Your Contact Information]

e) What Next?


You can find the email of the concerned bank on their website


You can escalate to the Nodal Officer or Principal Nodal Officer if not satisfied with the response

f) RBI Banking Ombudsman


If you’re still not satisfied with the Bank’s resolution or they aren’t providing a satisfactory response


You can file a complaint with the RBI Banking Ombudsman at -

https://cms.rbi.org.in/cms/indexpage.ht...ng


Note - After 30 Days of the First Complaint

Disclaimer
We are not SEBI/IRDA registered. The information provided herein is for education purposes only. We will not be responsible for any of your profit/loss with this channel's suggestions. Consult your financial advisor before making any decisions.
Top Comments
Deal Subedar Deal Subedar
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If you card application gets rejected, banks will just say it is rejected due to internal policies, which is a valid reason for them

Deal Cadet Deal Cadet
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My tata neu hdfc credit card application gets rejected because I asked for rescheduling of Home and Office address verification ( cant say whether KYC Person was culprit or not). 

Rejection mail was their default draft mail mentioning reason of rejection as credit score and internal policies. 

I challenged this rejection describing the whole story that how it is possible that just one day before your KYC process person called me for verification and now you are rejecting mentioning invalid reasons. 

They took time of 10 days. Verification done and card issued later. 

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Deal Subedar Deal Subedar
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If you card application gets rejected, banks will just say it is rejected due to internal policies, which is a valid reason for them

Deal Lieutenant Deal Lieutenant
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Best way to not get rejected is open a bank account relationship or loan relationship or some other existing relationship with them and they come back literally kinda begging in their mobile app saying preapproved:) hahahahaha, then no need to worry about this rejection reason at all:)

This is just simple Another way

Deal Cadet Deal Cadet
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Have yes bank account but they failed to offer CC, SAID THAT UR ADDRESS IS NOT SERVICEABLE I SAID THEN WHY THEY DELIVERED CHEQUE AND DEBIT CARD THIS SUD ALSO BE UNSERVICEABLE

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Deal Lieutenant Deal Lieutenant
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VU+ for the post to see different views:)

Deal Cadet Deal Cadet
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My tata neu hdfc credit card application gets rejected because I asked for rescheduling of Home and Office address verification ( cant say whether KYC Person was culprit or not). 

Rejection mail was their default draft mail mentioning reason of rejection as credit score and internal policies. 

I challenged this rejection describing the whole story that how it is possible that just one day before your KYC process person called me for verification and now you are rejecting mentioning invalid reasons. 

They took time of 10 days. Verification done and card issued later. 

Generous Generous
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Maine sbi ko mail liya why cb card rejected.. give reason instead internal policy .. par uska bhi jawab nahi diya .. ab iski complaint rbi me kare kya.? But rbi wala page bahut bada hai q&A...

Critic Critic
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Internal Policy is for you/user to see. When RBI is involved then they send detailed info to rbi about why the cc application was rejected & if rbi finds it satisfactory then your complaint is dismissed. If bak does not have a detailed/good reason to send to rbi then only they reconsider the rejected application after rbi is involved. It happens very rarely like the person above whose application was only rejected because he asked for rescheduling of home/office kyc. SBI usually rejects cb card application either instantly (using data from cibil/their own cards if existing users) or after office/home kyc (claiming salaried/self employed but office address kyc not satisfactory) so very rare chance they don't have a good reason to give to RBI if it is involved. Do you have any existing sbi cc or whether you application was rejected instantly or after kyc?
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Generous Generous
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I don't think asking for rejection reason & reconsideration in a single mail would work.

I would prefer asking for reconsideration first. If rejected again, then I will ask for rejection reason.

Helpful Helpful
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Jst a yday case yes rejected my kiwi card application on account of mobile number different then one registered in aadhaar

Any workarounds for this..?

Helpful Helpful
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apply afresh with adhaar registered mobile number
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Deal Subedar Deal Subedar
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thank you for the email template, initiate for SBI and Yes bank kiwi

Wingman Wingman
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bro is trying to fight the sun and that too at noon ☠️

Deal Cadet Deal Cadet
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yeah baat toh khud bank walo ko nahi pta  whats there internal police joy🤣 its like girls swiping on dating app too random event joy🤐 full_moon_with_face

Deal Cadet Deal Cadet
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Yah matlab aam khane ke liye pura bagicha hi khareed lo grimacing grimacing

Deal Newbie Deal Newbie
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A credit card is a scam,  life is better without a credit card

Deal Lieutenant Deal Lieutenant
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only true

if you dont know how to handle the crave xD

so the fault is not credit card its you:)
Beacon Beacon
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yes
Spearhead Spearhead
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i want to open bank account in idfc first. will they spam call for free credit card which i don’t need? please let me know
Deal Lieutenant Deal Lieutenant
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not only IDFC First, every bank will do that:P you can't escape xDDD
Generous Generous
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some ways i tried 

-apply and apply again till they get headche and give u card , dont care for that cool off ffool off 

-apply thru diff channel like online/offline thru agent

-open a saving a/c and gear in your bank manager 

-complain to RBI wont work as they wil say internal policy and will not give it to u anything,RBI wont BAT an eye in such thing 

-email for review also dont work but give it a try anyway

-IF YOU GET PREAVVROVED SOMEWHRE TAKE A SCREENSHOT AND CRY OUT THAT CARD WAS ALREADY PREAVVROVED AND NOW NOT GIVING , this worked foe IDFC for me , they were denying me card since 2019


-all these logic of CIBIL score , city job verfication dont work , i think its ususally some frustrated bank employee who take decision and we all know that indians are the best honest most loving  people in the world who always want to help another human fellow indian

Pro Shopping Friend Pro Shopping Friend
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- @suplex_city seems u are following ravisutjani

Deal Newbie Deal Newbie
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I agree their system is not well developed and they reject the application even for trivial or invalid reasons and then say bank's internal policy. This impacts our credit report negatively. I recently got rejected by hdfc bank but when i applied to the same card about a month later again, they accepted with a good credit limit. I am still trying to figure out what actually happened the first time.

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