In Jan end I paid a credit card bill and got a reward of 100% cashback upto 300 on buying Launchpad products.
I made that purchase but didn’t get the cashback. I checked the product reviews and there were others who had same experience.
I contacted customer care and they kept making new excuse everytime. They told that it was applicable only if I paid for the product through UPI.
After going through T&C properly I noticed that in Point 4., it was mentioned that we could pay through any online payment mode to get the cashback BUT in Point 5. it was written that payment has to be through UPI only.
So the whole fault was of someone who made the T&C of the offer.
I sent the screenshots of the offer T&C to the customer care and the escalation team details provided by @Suman_Kolkata and next day got the call and my cashback was credited.
I think there must be others who faced the same issue. Please check ur email for the collected offer, click on it and you will get the T&C page and proceed with the complaint.