Issue with utility bill payment made from Airtel Thanks App

Deal Cadet
On 8th December I paid the lpg cylinder bill from Airtel Thanks App using Axis Airtel credit card but transaction status is still payment in progress.

I tried to check transaction status on the bbps portal but got an error

Tried to raise issues on bbps support but nothing happened.

Contacted Airtel support even their grievance support but they are not helping saying that transaction ID doesn't belong to Airtel Payments Bank.

I don't have an active Airtel wallet or Airtel Payments Bank account.

What can I do now?

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Complain on national consumer helpline 

Deal Cadet Deal Cadet
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I faced this issue. I guess I received the refund on my cc after 15 days or so

Generous Generous
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Dear Customer, we are temporarily deactivating your virtual card linked with Airtel Payments Bank wallet/savings account as it has not been used for 90 days. To activate again for usage, visit ThanksApp @

How to reactivate this Airtel Virtual master Prepaid Card ?

Deal Cadet Deal Cadet
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Finally received an automatic refund yesterday after 20 days. But realised one thing Airtel has one of the worst customer support . I tried everything but they refused to help mention that the transaction ID doesn't belong to the Airtel payments bank or I don't have an active wallet or Airtel payments bank account.

Deal Cadet Deal Cadet
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I am facing the same issue in recharging Paytm FastTag on AIrtel Thanks app. Saying "Bill Payment in Progress" after 2 days. Literally it should fail.

Did you raise the dispute with bank?
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