Mobikwik Not refunding failed transaction

136°
Deal Cadet
Tekk

I tried to load 2498rs to olamoney using mobikwik amex card.. Transaction failed but amount debited from mobikwik..

Mobikwik keep telling me that amount has already added to your Wallet, which is not true..even after sharing screenshots they are just copy/pasting same response..

What are my options to get my money back..

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Deal Cadet Deal Cadet
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contact ola money support.

Deal Cadet Deal Cadet
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narayana1dd249 wrote:

contact ola money support.

They saying…they didn’t received the amount

Commentator Commentator
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When did you make the transaction?

Deal Cadet Deal Cadet
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webster970 wrote:

When did you make the transaction?

Sunday..4days ago

Deal Captain Deal Captain
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Contact on twitter

Deal Subedar Deal Subedar
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Tekk wrote:

Sunday..4days ago

sometimes mobikwik takes 10 days to refund.

Deal Cadet Deal Cadet
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OnlineLooter1 wrote:

sometimes mobikwik takes 10 days to refund.

Mobikwik response – Refund added to your Wallet

Ola money response – We didn’t received the amount

Contract responses

Deal Subedar Deal Subedar
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Tekk wrote:

Mobikwik response – Refund added to your Wallet

Ola money response – We didn’t received the amount

Contract responses

sometimes mobikwik takes longer time to add to wallet even though they might have processed the refund.

Deal Cadet Deal Cadet
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take upto 14 days sometimes

Hunk Hunk
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OnlineLooter1 wrote:

sometimes mobikwik takes 10 days to refund.

I have done txn at gyftr on 23rd Nov.. Received the cashback of ₹50 in MobiKwik wallet.. on Dec 6th cashback amount has been rolled back.. But Still waiting for my refund.. yesterday filed complaint in RBI ombudsman.. Will see

Hunk Hunk
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Tekk wrote:

Mobikwik response – Refund added to your Wallet

Ola money response – We didn’t received the amount

Contract responses

Yeah.. Same issue..gyftr and mobidick

Wingman Wingman
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Same thing happened to me .. I have paid insurance payment using mobikwik amex later insurance got rejected and they refunded the amount, when I contact mobikwik they are saying they didn’t receive .. don’t know what to do..

Pro Shopping Friend Pro Shopping Friend
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pavan97337 wrote:

Same thing happened to me .. I have paid insurance payment using mobikwik amex later insurance got rejected and they refunded the amount, when I contact mobikwik they are saying they didn’t receive .. don’t know what to do..

wait for at least 10 days, MK is very slow
After a week raise ticket in MK just to remind them
why did u use this card? are u able to burn supercash with AmexBlue? 

Deal Subedar Deal Subedar
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Yes their support is pathetic , for one of my cc bill failed trxn they took 10+days to refund to bank in the mean while when i contacted support via facebook/help section they gave me answer that amount has been refunded to the wallet even after sending them screenshots of 0 balance in my wallet . I don’t know from which planet these people came from

Deal Cadet Deal Cadet
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Tekk wrote:

Mobikwik response – Refund added to your Wallet

Ola money response – We didn’t received the amount

Contract responses

Just attach both emails and send to both CC and specifically ask them to mark each other email in cc while responding to your complaint

Wingman Wingman
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caks2006407 wrote:

wait for at least 10 days, MK is very slow
After a week raise ticket in MK just to remind them
why did u use this card? are u able to burn supercash with AmexBlue? 

Yes .. that time I’m able to burn 2 percent super cash ..

Deal Subedar Deal Subedar
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Auto refund with in 15 days happened with me also

Deal Subedar Deal Subedar
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kukdookoo wrote:

they dont do anything + @SastaRaju

They will , it takes time 

Mobi takes 2 weeks to refund sometimes more but refund always happens 

Deal Lieutenant Deal Lieutenant
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EkdamSastaRaju wrote:

They will , it takes time 

Mobi takes 2 weeks to refund sometimes more but refund always happens 

it has been more than 20 days since my friend filed for a chargeback 😔

Deal Subedar Deal Subedar
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Mobikwik is always a REMOVED. They took 2 months to refund my 8000 last year even after merchant issuing refund long long ago. That too only after raising a complaint along with refund reference number.

replyuser
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