https://www.desidime.com/discussions/need-help-mmt-not-refunding-convenience-fees-for-intl-booking?page=1#post_6969410
Same thing happened with me too. Did you get any resolution?
Need Help MMT not refunding convenience fees for Intl booking
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I booked an international flight via SpiceJet for my family via MMT. Considering the pandemic, international borders were closed, and the flight wasn't operational. Today finally after 6 months SpiceJet sent refund to MMT, and now MMT is deducting convenience fees, saying although flight wasn't operational, they are saying in any case for INTL flights, the conv. fees will never be refundable.
Exact same flight and itinerary booked via Ixigo for 2 passengers (remaining passengers from my family) every penny was refunded including the convenience fees.
Any suggestions help greatly appreciated
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https://www.desidime.com/discussions/need-help-mmt-not-refunding-convenience-fees-for-intl-booking?page=1#post_6969426
I also received refund today for domestic travel booked before lockdown from spicejet .
MMT deducted 1500 as convenience fee.
This is unfair.
https://www.desidime.com/discussions/need-help-mmt-not-refunding-convenience-fees-for-intl-booking?page=1#post_6969433
I think they have played smartly. There is nothing mentioned in the court’s order regarding agent fees
https://www.desidime.com/discussions/need-help-mmt-not-refunding-convenience-fees-for-intl-booking?page=1#post_6969436
now when discount r getting decreased,always better to but tickets directly from airlines(for domestic flight i dont see too much diff)
https://www.desidime.com/discussions/need-help-mmt-not-refunding-convenience-fees-for-intl-booking?page=1#post_6969480
This is their words before judgement.
A spokesperson for MakeMyTrip said: “As an intermediary, we have been passing on the refunds to our customers from the airlines in the manner as has been issued by them — be it cash refunds or credit shell and we will continue to do the same. As far as this affidavit is concerned, we will only be able to comment on it after going through the same.”
After refund they deducted convenience fees.
https://www.desidime.com/discussions/need-help-mmt-not-refunding-convenience-fees-for-intl-booking?page=1#post_6969683
yuvarajgta wrote:This is their words before judgement.
A spokesperson for MakeMyTrip said: “As an intermediary, we have been passing on the refunds to our customers from the airlines in the manner as has been issued by them — be it cash refunds or credit shell and we will continue to do the same. As far as this affidavit is concerned, we will only be able to comment on it after going through the same.”
After refund they deducted convenience fees.
what is the affidavit they are talking about?
https://www.desidime.com/discussions/need-help-mmt-not-refunding-convenience-fees-for-intl-booking?page=1#post_6969687
nikaro260389 wrote:Same thing happened with me too. Did you get any resolution?
Nope. Ixigo refunded every penny of similar booking of the same exact flight however not MMT, these guys are daylight robbers.
Plus the T&C is ambiguous
https://www.desidime.com/discussions/need-help-mmt-not-refunding-convenience-fees-for-intl-booking?page=1#post_6969705
I booked on cleartrip and they refunded my full money for the cancelled flight in lockdown (not as credit shell)
https://www.desidime.com/discussions/need-help-mmt-not-refunding-convenience-fees-for-intl-booking?page=1#post_6969803
Even i received refund from spicejet for cancelled flight after 2-3 months and MMT deducted Rs.600 as convince charges.
https://www.desidime.com/discussions/need-help-mmt-not-refunding-convenience-fees-for-intl-booking?page=1#post_6969804
_Dracarys_ wrote:I booked on cleartrip and they refunded my full money for the cancelled flight in lockdown (not as credit shell)
including conv. fees ?
https://www.desidime.com/discussions/need-help-mmt-not-refunding-convenience-fees-for-intl-booking?page=1#post_6969813
https://www.desidime.com/discussions/need-help-mmt-not-refunding-convenience-fees-for-intl-booking?page=1#post_6969824
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_Dracarys_ wrote:Yes
So ixigo refunded, Cleartrip refunded, only MMT is deducting charges
https://www.desidime.com/discussions/need-help-mmt-not-refunding-convenience-fees-for-intl-booking?page=1#post_6969831
Same for me, MMT has deducted 2000+ fees and remaining amount is being refunded in 5 to 7 working days… I’ll prefer to book directly from airlines next time
https://www.desidime.com/discussions/need-help-mmt-not-refunding-convenience-fees-for-intl-booking?page=1#post_7069717
Easemytrip Refunded Full Amount : 6028Rs Full
https://www.desidime.com/discussions/need-help-mmt-not-refunding-convenience-fees-for-intl-booking?page=1#post_7070262
MMT and goibibo deduct convenience charges for the refunds. Nothing can be done. That’s why you need to book directly on the airline site.
https://www.desidime.com/discussions/need-help-mmt-not-refunding-convenience-fees-for-intl-booking?page=1#post_7204390
No Easemytrip are also deducting refund in name of convenience charges..so beware all are same..
https://www.desidime.com/discussions/need-help-mmt-not-refunding-convenience-fees-for-intl-booking?page=1#post_8119920
They did the same to me, is there anyway to get it back?
https://www.desidime.com/discussions/need-help-mmt-not-refunding-convenience-fees-for-intl-booking?page=1#post_8121379
bhavyam087666 wrote:They did the same to me, is there anyway to get it back?
Nope. I gave up. very unfriendly and traditional T&C
https://www.desidime.com/discussions/need-help-mmt-not-refunding-convenience-fees-for-intl-booking?page=1#post_8569648
ixigo is definitely the best OTA - refunds instantly and refunds convenience fees when the airline cancels the flight !
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