Paytm not providing refund, how to raise the complaint?

212°
Deal Subedar
chai_lover

I did a credit card payment via paytm wallet a few weeks ago. It failed due to some reason but by the time it failed, I had already loaded more money in my wallet. Because of this, the refund also failed as it was breaching the wallet limit. Post that I emptied my wallet, but I haven’t still not received the refund. When I check the status in the app, at one place it shows as refund failed but on going inside it says that refund it successful to the wallet (which is not true).

  • I’m not able to raise complaint for this via the app as now the refund is showing successful. 
  • I tried calling the customer care but they say they can’t help, recharge/payment related issues have to be raised via app only. They however agreed that refund has failed and not been processed but are helpless. 
  • I’ve emailed them as well to their support alias and nodal alias but they haven’t responded for 4-5 days now.
  • I tried reaching them via twitter DM but only robotic responses so far. 

Looking for suggestions on how to get my money back 😢

Expiring In 26 days
39 Comments  |  
22 Dimers
  • Sort By
Pro Entertainer Pro Entertainer
Link Copied

tesla wale musk ke twitter pe complain karo aur account paytmcare hona chahiye… wink toungueout

Like Magnet Like Magnet
Link Copied

This is happening quite a lot these days.
Lost my 2500 to postpe .
They never refunded .
It’s been 61 days.

Critic Critic
Link Copied

Limit is for load money. Not on available balance. Does not matter even if the wallet is “emptied” subsequently. And they are playing on this.They should automatically give credit at the beginning of next month. But they do not give that. And they will not also consider it as a “complaint” till the beginning of next month.

OP can increase the limit by converting to full KYC if not done earlier. 

Perfectionist Perfectionist
Link Copied
panchabhut wrote:

Limit is for load money. Not on available balance. Does not matter even if the wallet is “emptied” subsequently. And they are playing on this.

I think in Paytm everything is 10k
10k can be utilised
10k can be loaded overall
And 10k at a given instance also

Critic Critic
Link Copied
Expand
avgn wrote:

I think in Paytm everything is 10k
10k can be utilised
10k can be loaded overall
And 10k at a given instance also

Load & balance limit – 10K/mth for min KYC, 1 lakh/mth for full KYC

Deal Subedar Deal Subedar
Link Copied
panchabhut wrote:

Limit is for load money. Not on available balance. Does not matter even if the wallet is “emptied” subsequently. And they are playing on this.They should automatically give credit at the beginning of next month. But they do not give that. And they will not also consider it as a “complaint” till the beginning of next month.

OP can increase the limit by converting to full KYC if not done earlier. 

it’s full KYC account only..problem now is not the limit as my wallet is almost empty but their unwillingness to process the refund.😣

Critic Critic
Link Copied
Expand
chai_lover wrote:

it’s full KYC account only..problem now is not the limit as my wallet is almost empty but their unwillingness to process the refund.😣

Full full KYC, mthly load/credit limit is 1 lakh. You cannot load/credit more than that even if you empty the wallet after loading. That restriction is by RBI

Deal Subedar Deal Subedar
Link Copied
Expand
avgn wrote:

I think in Paytm everything is 10k
10k can be utilised
10k can be loaded overall
And 10k at a given instance also

wrong like emojii by mistake 😶

Deal Lieutenant Deal Lieutenant
Link Copied

Twitter is only option, raise issues for few times…if no satisfactory answer then raise issues on consumer forums based on Twitter response screenshot

Deal Newbie Deal Newbie
Link Copied

Same issue with me.Paid on Jiomart using Paytm wallet.Amount was deducted but no order placed .Now Paytm and jio mart are asking me to contact other for refund.Hiw can I get the refund?

Pro Shopping Friend Pro Shopping Friend
Link Copied

complain on pgportal

Deal Subedar Deal Subedar
Link Copied
caks2006407 wrote:

complain on pgportal

reading about this for the first time..thanks for sharing…how is it different than consumer helpline?

Deal Captain Deal Captain
Link Copied

You will get Next Month Only .

Because This Happened in case of cashback not in case of refund but I hope it will same.

however you can contact Paytm on twitter and they will provide you proper info

Pro Shopping Friend Pro Shopping Friend
Link Copied
Expand
chai_lover wrote:

reading about this for the first time..thanks for sharing…how is it different than consumer helpline?

grievance are heard here; not disputes
if not solved u need to go to consumer forum
your issue will be solved once u raise complaint here(I hope so)
During covid time AirIndia was not refunding an international ticket, HDFC Smartbuy also did not help; raised issue here within 1 week rcvd full refund

Deal Subedar Deal Subedar
Link Copied
Expand
caks2006407 wrote:

grievance are heard here; not disputes
if not solved u need to go to consumer forum
your issue will be solved once u raise complaint here(I hope so)
During covid time AirIndia was not refunding an international ticket, HDFC Smartbuy also did not help; raised issue here within 1 week rcvd full refund

thanks…will try it out  +kg

Deal Newbie Deal Newbie
Link Copied

@chai_lover
Bro check 1 time gold wallet also
Earlier after limit over they give Cashback as goldback
Maybe you find your money there

Deal Subedar Deal Subedar
Link Copied

same here. I was placing order on zomato using paytm on 18th Feb22, money loaded required, money deducted from saving account but transaction failed. Till.date I have not received the refund. Already escalated to sbi, paytm etc. No use. 

Crowdpuller Crowdpuller
Link Copied

Short them hard

Deal Lieutenant Deal Lieutenant
Link Copied

it might be refunded as gold, check it once as you have crossed the paytm wallet limit

Entertainer Entertainer
Link Copied

i hate that paytm chatbot🤬🤬 have to repeatedly message it so that i can type my message and then it creates a ticket🤯

Pro Blogger Pro Blogger
Link Copied

My onecard payment to ola money failed on 29th April, 2022.

Ab tha nahi aaya refund. Uppar se kisi ne kuch din pahele dialogue maara tha Visa card me fast refund hota ha and transaction failed nahi hota. 😐😐

Community Angel Community Angel
Link Copied

You should get on 1 Jun. My 1k cb is also pending and they mentioned to get on 1st on twitter dm.

Like Magnet Like Magnet
Link Copied
Expand
chai_lover wrote:

yes, that’s the last hope. Want to know if there is any other way to reach out to paytm directly before taking that leap. 

Believe me that too doesn’t work

Deal Cadet Deal Cadet
Link Copied
sanketpero wrote:

This is happening quite a lot these days.
Lost my 2500 to postpe .
They never refunded .
It’s been 61 days.

What was the matter ?

Deal Cadet Deal Cadet
Link Copied
abhishek012 wrote:

My onecard payment to ola money failed on 29th April, 2022.

Ab tha nahi aaya refund. Uppar se kisi ne kuch din pahele dialogue maara tha Visa card me fast refund hota ha and transaction failed nahi hota. 😐😐

I am winner here 12 march se mobi.. keep me busy with many excuses.. still waiting

Like Magnet Like Magnet
Link Copied
Expand
kkrulesdnation wrote:

What was the matter ?

Payment was successful but they still showed it as payment failed and never refunded.

replyuser
Click here to reply
Reply