https://www.desidime.com/discussions/paytm-not-providing-refund-how-to-raise-the-complaint?page=1#post_8441930
tesla wale musk ke twitter pe complain karo aur account paytmcare hona chahiye… 
Paytm not providing refund, how to raise the complaint?
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I did a credit card payment via paytm wallet a few weeks ago. It failed due to some reason but by the time it failed, I had already loaded more money in my wallet. Because of this, the refund also failed as it was breaching the wallet limit. Post that I emptied my wallet, but I haven’t still not received the refund. When I check the status in the app, at one place it shows as refund failed but on going inside it says that refund it successful to the wallet (which is not true).
- I’m not able to raise complaint for this via the app as now the refund is showing successful.
- I tried calling the customer care but they say they can’t help, recharge/payment related issues have to be raised via app only. They however agreed that refund has failed and not been processed but are helpless.
- I’ve emailed them as well to their support alias and nodal alias but they haven’t responded for 4-5 days now.
- I tried reaching them via twitter DM but only robotic responses so far.
Looking for suggestions on how to get my money back 😢
Expiring In
26 days
https://www.desidime.com/discussions/paytm-not-providing-refund-how-to-raise-the-complaint?page=1#post_8441931
This is happening quite a lot these days.
Lost my 2500 to postpe .
They never refunded .
It’s been 61 days.
https://www.desidime.com/discussions/paytm-not-providing-refund-how-to-raise-the-complaint?page=1#post_8441937
Limit is for load money. Not on available balance. Does not matter even if the wallet is “emptied” subsequently. And they are playing on this.They should automatically give credit at the beginning of next month. But they do not give that. And they will not also consider it as a “complaint” till the beginning of next month.
OP can increase the limit by converting to full KYC if not done earlier.
https://www.desidime.com/discussions/paytm-not-providing-refund-how-to-raise-the-complaint?page=1#post_8441939
panchabhut wrote:Limit is for load money. Not on available balance. Does not matter even if the wallet is “emptied” subsequently. And they are playing on this.
I think in Paytm everything is 10k
10k can be utilised
10k can be loaded overall
And 10k at a given instance also
https://www.desidime.com/discussions/paytm-not-providing-refund-how-to-raise-the-complaint?page=1#post_8441943
https://www.desidime.com/discussions/paytm-not-providing-refund-how-to-raise-the-complaint?page=1#post_8441947
https://www.desidime.com/discussions/paytm-not-providing-refund-how-to-raise-the-complaint?page=1#post_8441955
panchabhut wrote:Limit is for load money. Not on available balance. Does not matter even if the wallet is “emptied” subsequently. And they are playing on this.They should automatically give credit at the beginning of next month. But they do not give that. And they will not also consider it as a “complaint” till the beginning of next month.
OP can increase the limit by converting to full KYC if not done earlier.
it’s full KYC account only..problem now is not the limit as my wallet is almost empty but their unwillingness to process the refund.😣
https://www.desidime.com/discussions/paytm-not-providing-refund-how-to-raise-the-complaint?page=1#post_8441962
bhopali91355 wrote:
yes, that’s the last hope. Want to know if there is any other way to reach out to paytm directly before taking that leap.
https://www.desidime.com/discussions/paytm-not-providing-refund-how-to-raise-the-complaint?page=1#post_8441965
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chai_lover wrote:it’s full KYC account only..problem now is not the limit as my wallet is almost empty but their unwillingness to process the refund.😣
Full full KYC, mthly load/credit limit is 1 lakh. You cannot load/credit more than that even if you empty the wallet after loading. That restriction is by RBI.
https://www.desidime.com/discussions/paytm-not-providing-refund-how-to-raise-the-complaint?page=1#post_8441968
https://www.desidime.com/discussions/paytm-not-providing-refund-how-to-raise-the-complaint?page=1#post_8441975
Twitter is only option, raise issues for few times…if no satisfactory answer then raise issues on consumer forums based on Twitter response screenshot
https://www.desidime.com/discussions/paytm-not-providing-refund-how-to-raise-the-complaint?page=1#post_8441996
Same issue with me.Paid on Jiomart using Paytm wallet.Amount was deducted but no order placed .Now Paytm and jio mart are asking me to contact other for refund.Hiw can I get the refund?
https://www.desidime.com/discussions/paytm-not-providing-refund-how-to-raise-the-complaint?page=1#post_8441997
complain on pgportal
https://www.desidime.com/discussions/paytm-not-providing-refund-how-to-raise-the-complaint?page=1#post_8442097
caks2006407 wrote:complain on pgportal
reading about this for the first time..thanks for sharing…how is it different than consumer helpline?
https://www.desidime.com/discussions/paytm-not-providing-refund-how-to-raise-the-complaint?page=1#post_8442160
You will get Next Month Only .
Because This Happened in case of cashback not in case of refund but I hope it will same.
however you can contact Paytm on twitter and they will provide you proper info
https://www.desidime.com/discussions/paytm-not-providing-refund-how-to-raise-the-complaint?page=1#post_8442190
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chai_lover wrote:reading about this for the first time..thanks for sharing…how is it different than consumer helpline?
grievance are heard here; not disputes
if not solved u need to go to consumer forum
your issue will be solved once u raise complaint here(I hope so)
During covid time AirIndia was not refunding an international ticket, HDFC Smartbuy also did not help; raised issue here within 1 week rcvd full refund
https://www.desidime.com/discussions/paytm-not-providing-refund-how-to-raise-the-complaint?page=1#post_8442222
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caks2006407 wrote:grievance are heard here; not disputes
if not solved u need to go to consumer forum
your issue will be solved once u raise complaint here(I hope so)
During covid time AirIndia was not refunding an international ticket, HDFC Smartbuy also did not help; raised issue here within 1 week rcvd full refund
thanks…will try it out +kg
https://www.desidime.com/discussions/paytm-not-providing-refund-how-to-raise-the-complaint?page=1#post_8442490
@chai_lover
Bro check 1 time gold wallet also
Earlier after limit over they give Cashback as goldback
Maybe you find your money there
https://www.desidime.com/discussions/paytm-not-providing-refund-how-to-raise-the-complaint?page=1#post_8444633
same here. I was placing order on zomato using paytm on 18th Feb22, money loaded required, money deducted from saving account but transaction failed. Till.date I have not received the refund. Already escalated to sbi, paytm etc. No use.
https://www.desidime.com/discussions/paytm-not-providing-refund-how-to-raise-the-complaint?page=1#post_8446416
Short them hard
https://www.desidime.com/discussions/paytm-not-providing-refund-how-to-raise-the-complaint?page=1#post_8446569
it might be refunded as gold, check it once as you have crossed the paytm wallet limit
https://www.desidime.com/discussions/paytm-not-providing-refund-how-to-raise-the-complaint?page=1#post_8446641
i hate that paytm chatbot🤬🤬 have to repeatedly message it so that i can type my message and then it creates a ticket🤯
https://www.desidime.com/discussions/paytm-not-providing-refund-how-to-raise-the-complaint?page=1#post_8448900
My onecard payment to ola money failed on 29th April, 2022.
Ab tha nahi aaya refund. Uppar se kisi ne kuch din pahele dialogue maara tha Visa card me fast refund hota ha and transaction failed nahi hota. 😐😐
https://www.desidime.com/discussions/paytm-not-providing-refund-how-to-raise-the-complaint?page=1#post_8448921
You should get on 1 Jun. My 1k cb is also pending and they mentioned to get on 1st on twitter dm.
https://www.desidime.com/discussions/paytm-not-providing-refund-how-to-raise-the-complaint?page=1#post_8448929
bhopali91355 wrote:
That didn’t work for me.
https://www.desidime.com/discussions/paytm-not-providing-refund-how-to-raise-the-complaint?page=1#post_8448933
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chai_lover wrote:yes, that’s the last hope. Want to know if there is any other way to reach out to paytm directly before taking that leap.
Believe me that too doesn’t work
https://www.desidime.com/discussions/paytm-not-providing-refund-how-to-raise-the-complaint?page=1#post_8449134
sanketpero wrote:This is happening quite a lot these days.
Lost my 2500 to postpe .
They never refunded .
It’s been 61 days.
What was the matter ?
https://www.desidime.com/discussions/paytm-not-providing-refund-how-to-raise-the-complaint?page=1#post_8449150
abhishek012 wrote:My onecard payment to ola money failed on 29th April, 2022.
Ab tha nahi aaya refund. Uppar se kisi ne kuch din pahele dialogue maara tha Visa card me fast refund hota ha and transaction failed nahi hota. 😐😐
I am winner here 12 march se mobi.. keep me busy with many excuses.. still waiting
https://www.desidime.com/discussions/paytm-not-providing-refund-how-to-raise-the-complaint?page=1#post_8449315
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kkrulesdnation wrote:What was the matter ?
Payment was successful but they still showed it as payment failed and never refunded.
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