RBI Ombudsman Scheme Is Biased - SBI Card Forfeiture Complaint Closed

bulk card closure is the solution, im in

This was bound to happen  , due to miuse of ombudsman policy . 

Just filed 1 complain against sbi for refferal voucher not received but complain not solved and closed

Please refer to your complaint against AXIS BANK LIMITED filed through the CMS portal/ email/ letter, under the Reserve Bank - Integrated Ombudsman Scheme, 2021.

2. In this connection, your complaint and the submissions of the bank were analyzed and it is observed that the regulated entity has communicated necessary clarification to you vide its email dated 06-03-2023. It has informed that there are various parameters are considered in evaluation of a credit card application. In view of this and since issuance of credit card is a commercial decision of the bank concerned. As such your complaint is treated as dealt with and hence non maintainable under RB-IOS 2021

3.“Complaint is non-maintainable under Clause 16(1)(a) read with clause 10(1)(a) of the Reserve Bank - Integrated Ombudsman Scheme, 2021 : ‘Commercial judgment /decision of a Regulated Entity'. ”

Decade back Zero interest emi was banned by rbi as many bank cc were charging unwanted processing fees. So processing was made zero and zero interest emi were banned. 

Few years back processing was again imposed but zero int emi were not brought back. I feel there is a nexus between banks and rbi. 

Similar is the case of atm withdrawal. Before rbi regulation of unlimited anytime atm withdrawal we could withdraw more that 10k from other banks atm but not now. We have to pay for each withdrawal txn of 10k above the 3free only atm txn. While you can withdraw more than 10k via foreign bank card via indian atm. 

First rbi bring changes to make it look gud for customer which is publicly shown in media then quietly it goes to worse practice in favor of banks. 

Why this kolaveri rbi? 

Facing the same issue, i have a screenshot of their TnC page(which they change as per their convenience) mentioning forfeiture would only be applicable for transactions starting 7th Oct 2022 whereas my transactions were done earlier. Even then my reward points were forfeited. No idea how to solve this!

I have lodged 9 complaints and only 1 is FULLY SATISFIED . Also, I have attached proper docs and drafts still 

3. This is standard procedure, once the top appellate authority/ombudsman disposes an appeal then it can only be contested in an equivalent court of law.

4. This I believe is a misunderstanding by majority of dimers here. Don't just do a simple reading of 24(f) whose main heading aka section 24 is "Terms and conditions for issue of cards to customers". See all the points under this section & nowhere it mention anything about "reward points/cashback/benefit/card feature". I know many will say it is "obvious" but see this is India/financial sector/legal matter where one need to be "too picky"(in hindi, baal ki khaal nikaalna) so if something isn't mentioned specifically then it is as good as not present(there is a reason why court judgements & official notices sometimes runs into hundreds of pages). I believe the T&C here refers to charges like emi charge/late payment charge/interest charge etc. If someone is still having doubts then refer to MITC(Most imp T&C) pdf/section of any credit card in India & you will see nowhere such MITC mention any card "feature" like cb or reward.

5. RBI Ombudsman rarely take into consideration poor response unless it directly relates to issue & result is in customer's favour.

I am not saying what sbi card did was right but rather that unless rules are changed such actions can't be challenged successfully in RBI Ombudsman & chances of that happening are almost nil.

https://rbi.org.in/Scripts/BS_ViewMasDirections...

@shraaj

Chor chor mausere bhai

I'm sorry to see so many unhappy dimers here. I have lodged 4 complaint till date all satisfied with the resolutions

I was for card closure within a week by bank stating technical glitch after rbi complaint card was reinstated within a week plus was compensated with 1k

2 were for duplicate cibil enquiries both got removed after complaint within a month

4th was for incorrect intrest charge, as I made payment on final due date which was settled next day as per bank claims. Took approx. 2months but all the charges were waived off

I lodged a complaint with the ombudsman on 3 Jan. Resolved in my favour on 23 Feb. Got the charges reversed by SBI in my March statement.  I have SBI Cashback card. Filed complaint under category "Fees and charges related" and subcategory "Non-disclosure / Levying of other charges without adequate prior notice to the customer".

However, in my case SBI was clearly at fault because they had levied charges even on transactions where I did not receive any instant discount benefit from Amazon ( transactions below 2000 or 3000, I guess). All these charges were reversed except one transaction where I had received instant discount benefit of 1250 and 5% cashback of 750. On this transaction I agreed to forego 750 cashback amount.

Ab jab well qualified educated Finance expert ko hataa k MA History wale ko RBI Governor bnaoge to kya hee expect kr skte hai.

"Boya ped babool ka to aam kaha se hoye"

And here I'm lodging multiple complaints to SBI from January 2023 to issue add-on cards for my simply click cc..

Took the issue to Twitter also but no luck there..
Every time a cc executive will call me.. and I explain the issue..and the executive assures me of taking action..but none resolved it..had spoken with 5 to 6 such executives..

Issue is..
I have applied for add-on card.. application number generated and appointment for kyc documents collection is fixed..
But nobody comes to collect the kyc documents..
This is happening from January 2023..
Had applied for add-on again in Feb 2023.. even then.. it's the same situation..

PS: i live in the serviceable area/pincode.

For me points deducted again this week i don't understand what's happening

RBI now-a-days mostly taking the sides of banks instead of the customers... AU bank & Yes Bank had given me LTF CC approval & even after showing those proofs to RBI, they closed the complaints...AU Bank even had given me a CC limit of 4L...

After complaining to RBI, AU bank not allowing me to even open a savings account with them...Whenever I am trying online, after entering my PAN card, they are displaying "We have observed unusual activity from this customer so we have restricted access"...

Sab chor hain shale India mein...

RBI daily basis pe mujhe SMS bhej raha hain ke, agar koyi complaint hain toh Ombudsman mein complain karo lekin genuine complain karne ke baad bhi , close kar dete hain complaints...

Best would be to close those Card or savings account if possible...I did that with Yes Bank...Removed all balance to other banks & blocked their emails & SMS's about non-maintenance charges...

from this thread, looks like dimers are taking RBI ombudsman as customer support manager

😂

Just mentioning my experience, yet to get solution on this. Please share your opinion this. This will definitely be an awareness to everyone. 

It's almost 60 days over, I am yet to receive my amount which was transferred inadvertently. 

I am ICICI bank (Chennai) customer holding SB account for past 15 years, by mistake I done IMPS transfer through ICICI bank mobile app of Rs 1.5 Lakhs to Canara bank (Bangalore) customer instead of sending to another canara bank customer.

(Note: I already have couple of canara bank beneficiaries under my payee list registered very long back. In urgent while transferring, I transferred to beneficiary Y, instead transferring to beneficiary X. Both are canara bank account holders.)

I called ICICI customer care immediately and they registered complaint(icici also raised chargeback request in NPCI portal to lien mark the transaction) and sent complaint number through SMS to my registered mobile number, I sent the transaction receipt to canara bank customer and called him and explained about this incident, he is very surprised and told that he did not use the account for past 3+ years due to covid and the mobile number registered with bank is not in use and debit card also expired and he told he will also intimate to canara bank, he sent email(from registered email id) to canara bank on the same day about my call and about this wrong fund transfer by mistake, he also given reversal consent in email to reverse the money to respective ICICI bank customer, he also mentioned his latest mobile number which he is using.

Next day I sent mail to Canara bank about this issue along with the transaction receipt. No reply from Canara bank.

I sent multiple emails to ICICI including nodal officer they asked me to wait 35 days, since they already raised NPCI request and canara bank has to act on the request.

Based on my request, receiver sent multiple emails and call to canara bank and did not get any response, finally canara bank picked the call and asked him to visit branch.(Time taken so far is 2 weeks in order to get 1st reply from canara bank)

After receiver visited branch, there canara bank manager explained that he had outstanding balance of 90,000 due to ECS charges so bank deducted 90K from 1.5 laksh and only 60,000 available and canara bank asked him to pay the money(90K) from him, so that they can transfer 1.5 lakhs to ICICI bank.

At this point only receiver came to know that he has so much of negative balance due to ECS charges.

Now receiver sent mail by copying canara bank nodal officer about this and given hand written reversal consent through email, since the money received by him not intended to him and asked to reverse.

Now canara bank branch manager replied to his email with the explanation given to him when he met the branch.

Receiver forwarded that email which he got from canara bank to me and I asked help from ICICI bank by copying Canara&ICICI bank managers and nodal officers but no reply from Canara bank or ICICI bank, after I requested ICICI bank branch multiple times, ICICI branch DBM sent email to Canara bank about this wrong transfer and asked to reverse the money. No reply from Canara bank.

After 35 days, ICICI closed my complaint stating that comment given by canara bank on NPCI portal is "Customer is not contactable".
I too got email from ICICI stating, "Customer is not contactable to get the debit consent".

Question here is though receiver given his updated mobile number in all his emails and done email conversation through his registered email id and receiver already given consent through email, how canara bank can tell "Customer is not reachable".

Another question is, can the bank has rights to debit this wrongly transferred amount to adjust the negative balance? complaint already given by sender and receiver also mentioned the money received by him is not intended to him.

Now I done complaint to RBI ombudsman by attaching all email proofs and waiting for it's reply.

I also posted this information in one of the website, where legal related query can be posted and lawyers will provide their opinion.

One of the lawyer replied to my query by mentioning, "it is advisable to establish, not to deduct negative balance from the sum of money wrongly transferred, in case of failure, please proceed to file a complain".

No one will transfer to negative balance account, account that not used for past 3+ years, if they already aware. Basically the bank has to check the source where the money is coming from then need to return after investigating, if money by mistake deposited under prime minister scheme, will bank deduct that money?  The receiver never seen such a big amount in his life time. At last why canara bank saying customer not contactable to get debit consent, where receiver mobile number and registered email known by canara bank. Receiver sent reversal consent in email and met branch too. 

In my case, they refunded points as well as Rs 589 as added benefit, but closed my card without intimation. So I could only get Rs 589 in my bank account (I requested refund of excess credit via SBI CC app) and points worth Rs 450 something went to drain.

completely biased. same happend with me. i did wrong upi transfer. there is an option in cms but case closed without solution

You should know that RBI always favour the bank, even courts such as DRT always favor banks only. Had horrible experience with DRT.