RBI Ombudsman Scheme Is Biased - SBI Card Forfeiture Complaint Closed

bulk card closure is the solution, im in

This was bound to happen  , due to miuse of ombudsman policy . 

Just filed 1 complain against sbi for refferal voucher not received but complain not solved and closed

Please refer to your complaint against AXIS BANK LIMITED filed through the CMS portal/ email/ letter, under the Reserve Bank - Integrated Ombudsman Scheme, 2021.

2. In this connection, your complaint and the submissions of the bank were analyzed and it is observed that the regulated entity has communicated necessary clarification to you vide its email dated 06-03-2023. It has informed that there are various parameters are considered in evaluation of a credit card application. In view of this and since issuance of credit card is a commercial decision of the bank concerned. As such your complaint is treated as dealt with and hence non maintainable under RB-IOS 2021

3.“Complaint is non-maintainable under Clause 16(1)(a) read with clause 10(1)(a) of the Reserve Bank - Integrated Ombudsman Scheme, 2021 : ‘Commercial judgment /decision of a Regulated Entity'. ”

shraaj wrote:

Please refer to your complaint against AXIS BANK LIMITED filed through the CMS portal/ email/ letter, under the Reserve Bank - Integrated Ombudsman Scheme, 2021.

2. In this connection, your complaint and the submissions of the bank were analyzed and it is observed that the regulated entity has communicated necessary clarification to you vide its email dated 06-03-2023. It has informed that there are various parameters are considered in evaluation of a credit card application. In view of this and since issuance of credit card is a commercial decision of the bank concerned. As such your complaint is treated as dealt with and hence non maintainable under RB-IOS 2021

3.“Complaint is non-maintainable under Clause 16(1)(a) read with clause 10(1)(a) of the Reserve Bank - Integrated Ombudsman Scheme, 2021 : ‘Commercial judgment /decision of a Regulated Entity'. ”

shraaj wrote:
I'm unhappy with the RBI Banking Ombudsman's biased decisions that always seem to favor the big banks. I feel like they don't take our side into account and just side with the banks because they have a direct connection with them. The biggest problem is that they don't seem to listen or understand the evidence we provide, which leads to our cases getting closed and the banks winning.

Decade back Zero interest emi was banned by rbi as many bank cc were charging unwanted processing fees. So processing was made zero and zero interest emi were banned. 

Few years back processing was again imposed but zero int emi were not brought back. I feel there is a nexus between banks and rbi. 

Similar is the case of atm withdrawal. Before rbi regulation of unlimited anytime atm withdrawal we could withdraw more that 10k from other banks atm but not now. We have to pay for each withdrawal txn of 10k above the 3free only atm txn. While you can withdraw more than 10k via foreign bank card via indian atm. 

First rbi bring changes to make it look gud for customer which is publicly shown in media then quietly it goes to worse practice in favor of banks. 

Why this kolaveri rbi? 

Facing the same issue, i have a screenshot of their TnC page(which they change as per their convenience) mentioning forfeiture would only be applicable for transactions starting 7th Oct 2022 whereas my transactions were done earlier. Even then my reward points were forfeited. No idea how to solve this!

I have lodged 9 complaints and only 1 is FULLY SATISFIED . Also, I have attached proper docs and drafts still 

3. This is standard procedure, once the top appellate authority/ombudsman disposes an appeal then it can only be contested in an equivalent court of law.

4. This I believe is a misunderstanding by majority of dimers here. Don't just do a simple reading of 24(f) whose main heading aka section 24 is "Terms and conditions for issue of cards to customers". See all the points under this section & nowhere it mention anything about "reward points/cashback/benefit/card feature". I know many will say it is "obvious" but see this is India/financial sector/legal matter where one need to be "too picky"(in hindi, baal ki khaal nikaalna) so if something isn't mentioned specifically then it is as good as not present(there is a reason why court judgements & official notices sometimes runs into hundreds of pages). I believe the T&C here refers to charges like emi charge/late payment charge/interest charge etc. If someone is still having doubts then refer to MITC(Most imp T&C) pdf/section of any credit card in India & you will see nowhere such MITC mention any card "feature" like cb or reward.

5. RBI Ombudsman rarely take into consideration poor response unless it directly relates to issue & result is in customer's favour.

I am not saying what sbi card did was right but rather that unless rules are changed such actions can't be challenged successfully in RBI Ombudsman & chances of that happening are almost nil.

https://rbi.org.in/Scripts/BS_ViewMasDirections...

@shraaj

guest_999 wrote:
4. This I believe is a misunderstanding by majority of dimers here. Don't just do a simple reading of 24(f) whose main heading aka section 24 is "Terms and conditions for issue of cards to customers". See all the points under this section & nowhere it mention anything about "reward points/cashback/benefit/card feature". I know many will say it is "obvious" but see this is India/financial sector/legal matter where one need to be "too picky"(in hindi, baal ki khaal nikaalna) so if something isn't mentioned specifically then it is as good as not present(there is a reason why court judgements & official notices sometimes runs into hundreds of pages). I believe the T&C here refers to charges like emi charge/late payment charge/interest charge etc. If someone is still having doubts then refer to MITC(Most imp T&C) pdf/section of any credit card in India & you will see nowhere such MITC mention any card "feature" like cb or reward.

Don't other banks like Axis regularly intimates us with changes such as cashback with regards to rental MCCs? And all other card feature changes at least 30 days prior?

All I meant was the exact same thing, SBI could have too done the same. 

Thunder766 wrote:

Don't other banks like Axis regularly intimates us with changes such as cashback with regards to rental MCCs? And all other card feature changes at least 30 days prior?

All I meant was the exact same thing, SBI could have too done the same. 

Chor chor mausere bhai

I'm sorry to see so many unhappy dimers here. I have lodged 4 complaint till date all satisfied with the resolutions

I was for card closure within a week by bank stating technical glitch after rbi complaint card was reinstated within a week plus was compensated with 1k

2 were for duplicate cibil enquiries both got removed after complaint within a month

4th was for incorrect intrest charge, as I made payment on final due date which was settled next day as per bank claims. Took approx. 2months but all the charges were waived off

shraaj wrote:

I have lodged 9 complaints and only 1 is FULLY SATISFIED . Also, I have attached proper docs and drafts still 

Yodaa wrote:

I'm sorry to see so many unhappy dimers here. I have lodged 4 complaint till date all satisfied with the resolutions

I was for card closure within a week by bank stating technical glitch after rbi complaint card was reinstated within a week plus was compensated with 1k

2 were for duplicate cibil enquiries both got removed after complaint within a month

4th was for incorrect intrest charge, as I made payment on final due date which was settled next day as per bank claims. Took approx. 2months but all the charges were waived off

I think geo location also plays a vital role, as different cities have different appointed Ombudsman.

I'm from Bengaluru, and I have received 3 unsatisfactory resolutions when approaching the Ombudsman.

What's your city?

Yodaa wrote:
2 were for duplicate cibil enquiries both got removed after complaint within a month

can you mention more details about CIBIL related complaint. Tq

where u complained first etc

I lodged a complaint with the ombudsman on 3 Jan. Resolved in my favour on 23 Feb. Got the charges reversed by SBI in my March statement.  I have SBI Cashback card. Filed complaint under category "Fees and charges related" and subcategory "Non-disclosure / Levying of other charges without adequate prior notice to the customer".

However, in my case SBI was clearly at fault because they had levied charges even on transactions where I did not receive any instant discount benefit from Amazon ( transactions below 2000 or 3000, I guess). All these charges were reversed except one transaction where I had received instant discount benefit of 1250 and 5% cashback of 750. On this transaction I agreed to forego 750 cashback amount.

Chiggy_Wiggy_Buoy wrote:
Have you got any fine/awards for the resolved one?

Nope! No Amount Received Only Case Resolved

guest_999 wrote:

3. This is standard procedure, once the top appellate authority/ombudsman disposes an appeal then it can only be contested in an equivalent court of law.

4. This I believe is a misunderstanding by majority of dimers here. Don't just do a simple reading of 24(f) whose main heading aka section 24 is "Terms and conditions for issue of cards to customers". See all the points under this section & nowhere it mention anything about "reward points/cashback/benefit/card feature". I know many will say it is "obvious" but see this is India/financial sector/legal matter where one need to be "too picky"(in hindi, baal ki khaal nikaalna) so if something isn't mentioned specifically then it is as good as not present(there is a reason why court judgements & official notices sometimes runs into hundreds of pages). I believe the T&C here refers to charges like emi charge/late payment charge/interest charge etc. If someone is still having doubts then refer to MITC(Most imp T&C) pdf/section of any credit card in India & you will see nowhere such MITC mention any card "feature" like cb or reward.

5. RBI Ombudsman rarely take into consideration poor response unless it directly relates to issue & result is in customer's favour.

I am not saying what sbi card did was right but rather that unless rules are changed such actions can't be challenged successfully in RBI Ombudsman & chances of that happening are almost nil.

https://rbi.org.in/Scripts/BS_ViewMasDirections...

@shraaj

Don't you think Banks should follow RBI Guidelines?

According to :-

Master Direction – Credit Card and Debit Card – Issuance and Conduct Directions, 2022

6. Issue of Credit Cards

(a) Customer Acquisition:

i. Card-issuers shall provide a one-page Key Fact Statement along with the credit card application containing the important aspects of the card such as rate of interest, quantum of charges, among others. In case of rejection of a credit card application, the card-issuer shall convey in writing the specific reason/s which led to the rejection of the application.

Tell me which Bank in India follow this rule which i have Underlined?

Even, After Forwarding this Complained to RBI Ombudsman those Officers are sleeping with High WEED! I have just asked them the Reason for Rejection and These Banks always mentions the "INTERNAL POLICY" But doesn't dare to say why we rejected your card? At least they can Informed us or mention in the Eligibility  Section Like this Area PINCODE will not get this Card. In My Case, They didn't mentioned a Valid Single Point they mentioned everything for rejection reason and told me to choose from this like Age, Income, PINCODE, CIBIL Score , Everything is Fine in above sections like Income is Good. Age is Eligible ,CIBIL Score is also 780+ and also hold only 3 credit card then also they rejected. 

That's why i was saying why they don't follow guidelines. @guest_999

Ab jab well qualified educated Finance expert ko hataa k MA History wale ko RBI Governor bnaoge to kya hee expect kr skte hai.

"Boya ped babool ka to aam kaha se hoye"

And here I'm lodging multiple complaints to SBI from January 2023 to issue add-on cards for my simply click cc..

Took the issue to Twitter also but no luck there..
Every time a cc executive will call me.. and I explain the issue..and the executive assures me of taking action..but none resolved it..had spoken with 5 to 6 such executives..

Issue is..
I have applied for add-on card.. application number generated and appointment for kyc documents collection is fixed..
But nobody comes to collect the kyc documents..
This is happening from January 2023..
Had applied for add-on again in Feb 2023.. even then.. it's the same situation..

PS: i live in the serviceable area/pincode.

shraaj wrote:

Don't you think Banks should follow RBI Guidelines?

According to :-

Master Direction – Credit Card and Debit Card – Issuance and Conduct Directions, 2022

6. Issue of Credit Cards

(a) Customer Acquisition:

i. Card-issuers shall provide a one-page Key Fact Statement along with the credit card application containing the important aspects of the card such as rate of interest, quantum of charges, among others. In case of rejection of a credit card application, the card-issuer shall convey in writing the specific reason/s which led to the rejection of the application.

Tell me which Bank in India follow this rule which i have Underlined?

Even, After Forwarding this Complained to RBI Ombudsman those Officers are sleeping with High WEED! I have just asked them the Reason for Rejection and These Banks always mentions the "INTERNAL POLICY" But doesn't dare to say why we rejected your card? At least they can Informed us or mention in the Eligibility  Section Like this Area PINCODE will not get this Card. In My Case, They didn't mentioned a Valid Single Point they mentioned everything for rejection reason and told me to choose from this like Age, Income, PINCODE, CIBIL Score , Everything is Fine in above sections like Income is Good. Age is Eligible ,CIBIL Score is also 780+ and also hold only 3 credit card then also they rejected. 

That's why i was saying why they don't follow guidelines. @guest_999

For me points deducted again this week i don't understand what's happening

Thunder766 wrote:

I think geo location also plays a vital role, as different cities have different appointed Ombudsman.

I'm from Bengaluru, and I have received 3 unsatisfactory resolutions when approaching the Ombudsman.

What's your city?

Fanil wrote:

For me points deducted again this week i don't understand what's happening

Can you share a screenshot?

caks2006407 wrote:

can you mention more details about CIBIL related complaint. Tq

where u complained first etc