[[Scam on flipkart]] [[filing case]][[any help welcome]]

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Last Comment 2021-10-17

2021-10-10

Hello,

I am using flipkart, registered mobile number 942####303. So recently flipkart launched big billion day(BBD) sale with heavy discount on mobile phones with exchange offers.i got thrilled with offers and decided to buy mobile from flipkart

As i need to buy new mobile, i bought 2 mobile with order id OD223005###46790##00. realme gt master edition (one black colour 128gb version and another is white colour 128gb version) with exchange offers.

So i bought white colour realme gt in exchange with leeco le 2 (imei number 867466####982##) and black colour realme gt in exchange with mi redmi 4 (imei number 866132###63##4#

https://cdn0.desidime.com/attachments/photos/718099/medium/Screenshot_20211007-214513.jpg?1633881952

https://cdn0.desidime.com/attachments/photos/718098/medium/Screenshot_20211008-003815.jpg?1633881926

Now when delivery boy came to my house(4/10/2021) to deliver white realme gt phone ,he examined my leeco le 2 phone and he told me that your screen is cracked and it have dents.after that he phoned his manager and told him about my screen is cracked,after some discussion with his manager he denied to accept my phone. I told him that reduce my exchange value as per flipkart policy but still he denied. (Attaching flipkart exchange policy shown on flipkart application when i bought phone)

After mere 15 minutes another delivery boy came with black colour realme gt edition.i given him my redmi 4 phone to examine and he told me your screen have some discoloration and dents. I again told him to reduce the exchange value as per your policy but still he denied to pickup my exchanged phone.

I have called flipkart multiple times between 4/10/2021 to 10/4/2021 with around 10-20 request for resolution.

I have even raised complaint multiple times that according to flipkart exchange policy shown on flipkart application that my phone is completely eligible for exchange (attaching 2nd image)as it fulfilled criteria of correct brand/model exchange phone,imei number matching,screen isn’t locked,phone is turning on.

Now both of my exchange phone is eligible for exchange according advertised by flipkart application but still they denied.

I have been going through lot due to fraud is showing on flipkart application and not fulfilling their promises. I feel mentally agony.

Now if flipkart does not hold its promises to exchange my phone and deliver my product i am going to file legal notice to flipkart.

I dont won’t refund,i need what i paid for and what you have promised. I am writing this last time so in mean time you can find some middle ground between us.

If i will not receive any communication from your side within 3 days i will file legal case against flipkart.

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https://www.desidime.com/discussions/scam-on-flipkart-filing-case-any-help-welcome?page=2#post_8010302

dealenjoe

2021-10-11

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As soon as it got rejected you should have ordered another phone… As exchange completely depends on the partner agency (delivery boy or boss). Its same with amazon also. It happened with me also.. I ordered my second one immediately to make use of the offer..

https://www.desidime.com/discussions/scam-on-flipkart-filing-case-any-help-welcome?page=2#post_8010571

nnd

2021-10-11

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My axis bank card offer has been utilised.so bot able to make second order.

https://www.desidime.com/discussions/scam-on-flipkart-filing-case-any-help-welcome?page=2#post_8010580

nnd

2021-10-11

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update

Flipkart customer care called today at 5:30PM told me that he received complaint on national consumer grievance and will update the status tomorrow at 11AM.

https://www.desidime.com/discussions/scam-on-flipkart-filing-case-any-help-welcome?page=2#post_8010840

aslam_ali

2021-10-11

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What’s procedure for grievance ? Also update it earliest

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https://www.desidime.com/discussions/scam-on-flipkart-filing-case-any-help-welcome?page=2#post_8012342

nnd

2021-10-12

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update

Received call from flipkart,they will provide resolution till 18th October

https://www.desidime.com/discussions/scam-on-flipkart-filing-case-any-help-welcome?page=2#post_8012761

Addicted_Org

2021-10-12

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So much time they are taking to provide resolution

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https://www.desidime.com/discussions/scam-on-flipkart-filing-case-any-help-welcome?page=2#post_8013160

hana25

2021-10-12

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I stopped buying electronics online for a reason.

https://www.desidime.com/discussions/scam-on-flipkart-filing-case-any-help-welcome?page=2#post_8013805

nnd

2021-10-13

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Cancelled: Our courier partner has confirmed that the delivery of realme GT Master Editi… with order ID OD223005895Xxxxxx was not accepted. As requested, the above item(s) in your order has(have) been cancelled. Please check your email for more details.

https://www.desidime.com/discussions/scam-on-flipkart-filing-case-any-help-welcome?page=2#post_8013812

nnd

2021-10-13

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Hi dhaval,

We understand that you had a concern with the delivery of your order for realme GT Master Edition (Cosmos Black, 128 GB).

We’re sorry to let you know that while we were tracking your order to make sure that it reaches you, the courier service provider has informed us that the order has been cancelled due to an unforeseen issue.

Please be assured that we have shared the feedback with the courier service provider so that appropriate measures can be taken for a seamless delivery experience in future.

If you like, you can place a new order and we will work with the seller to have the product reach you.

We would like to thank you for your understanding.

Thanks,
Flipkart

https://www.desidime.com/discussions/scam-on-flipkart-filing-case-any-help-welcome?page=2#post_8014681

am100

2021-10-13

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I exchanged a swallen battery phn mi4i for 8500₹ with this gt master edition. Delivery boy was showing few tantrums but eventually he took it deducting 450₹ from its value which i paid in cash. Lucky me it’s screen was almost popping up n can b seen from sides with a close check.

https://www.desidime.com/discussions/scam-on-flipkart-filing-case-any-help-welcome?page=2#post_8024758

Addicted_Org

2021-10-17

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Don’t know how he agreed to take he refused my phone due to slight dent even not visible easily. I have asked him to reduce value but he did not agreed.