https://www.desidime.com/discussions/sonyliv-did-fraud-with-customers?page=1#post_9290824
sonyliv special comes with ads, you should buy premium.
Sonyliv did fraud With customers
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I was purchased Sonyliv special plus membership on 27 December 2022 by paying full 399 amount.
At that time benefits was ad free television shows and new episode at same time of TV along with full access to all live TV channels except sports channels.
But now,
I just saw, I am getting ads everywhere.
After opening Sonyliv app, getting banner ads, promotions as well as getting ads on television shows like MasterChef India, shark tank, Kaun banega crorepati(old episodes) and getting ads even before starting of live TV channels.
Also new episodes of serials not getting uploaded on time.
It's being uploaded almost after TV telecast.
Taarak Mehta being uploaded at 8.45 instead of 8.30
Whats going on?
Are they treating customer as fool?
All promised benefits withdrawn.
What we can do?
After all we paid money. And with commitment of benefits entire year.
At that time benefits was ad free television shows and new episode at same time of TV along with full access to all live TV channels except sports channels.
But now,
I just saw, I am getting ads everywhere.
After opening Sonyliv app, getting banner ads, promotions as well as getting ads on television shows like MasterChef India, shark tank, Kaun banega crorepati(old episodes) and getting ads even before starting of live TV channels.
Also new episodes of serials not getting uploaded on time.
It's being uploaded almost after TV telecast.
Taarak Mehta being uploaded at 8.45 instead of 8.30
Whats going on?
Are they treating customer as fool?
All promised benefits withdrawn.
What we can do?
After all we paid money. And with commitment of benefits entire year.
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https://www.desidime.com/discussions/sonyliv-did-fraud-with-customers?page=1#post_9290865
kartikxxx wrote:sonyliv special comes with ads, you should buy premium.
Check properly.
My membership is special plus not special.
And now Every membership is having ads.
And they changed policy later.. It should not be applied to existing users till their membership expiry but they applied.
https://www.desidime.com/discussions/sonyliv-did-fraud-with-customers?page=1#post_9290995
Just use an ad blocker if possible. I have experienced significant slowdowns in SonyLiv while using Ad Guard DNS.
https://www.desidime.com/discussions/sonyliv-did-fraud-with-customers?page=1#post_9290999
Yes, they have started doing it since January and it is actually wrong but cant do anything about it
https://www.desidime.com/discussions/sonyliv-did-fraud-with-customers?page=1#post_9291001
Tjs15 wrote:I was raised complaint but they said we can do any changes without informing customer.Yes, they have started doing it since January and it is actually wrong but cant do anything about it
I am not going to renew it..
Just like I am deleting flipkart account, I will also delete Sonyliv account.
It doesn't deserve even 499 annually for premium but ask 999.
https://www.desidime.com/discussions/sonyliv-did-fraud-with-customers?page=1#post_9291293
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Shubham021 wrote:
I was raised complaint but they said we can do any changes without informing customer.
I am not going to renew it..
Just like I am deleting flipkart account, I will also delete Sonyliv account.
It doesn't deserve even 499 annually for premium but ask 999.
Flipkart account can't be deleted
https://www.desidime.com/discussions/sonyliv-did-fraud-with-customers?page=1#post_9291364
https://www.desidime.com/discussions/sonyliv-did-fraud-with-customers?page=1#post_9291368
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Shubham021 wrote:
I have requested for deletion of account.
After deleting I will share.
I have deleted one account before also.
Please share the process to do same.
Escalation team denied that.
https://www.desidime.com/discussions/sonyliv-did-fraud-with-customers?page=1#post_9291388
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Procedure is simple..
Tell customer care to take complaint to delete my account.
Then backend team will call you and ask why do you want to delete the account?.
Then tell your reason and they will delete it within 1 or 2 days.
Rajrox wrote:I have successfully deleted one account previously..Please share the process to do same.
Escalation team denied that.
Procedure is simple..
Tell customer care to take complaint to delete my account.
Then backend team will call you and ask why do you want to delete the account?.
Then tell your reason and they will delete it within 1 or 2 days.
https://www.desidime.com/discussions/sonyliv-did-fraud-with-customers?page=1#post_9291777
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Shubham021 wrote:
I have successfully deleted one account previously..
Procedure is simple..
Tell customer care to take complaint to delete my account.
Then backend team will call you and ask why do you want to delete the account?.
Then tell your reason and they will delete it within 1 or 2 days.
Relax dude, if you start deleting accounts like that you might also delete DD account in future.
With Sony liv: plus/super plus or whatever plans for ₹399/₹499 they all come with ads which is clearly mentioned in the plan details now. They did act smart by adding ads in these plans when they introduced premium plan.
If you don’t like ads, upgrade your plan.
https://www.desidime.com/discussions/sonyliv-did-fraud-with-customers?page=1#post_9291783
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After purchasing membership they changed policy.
Why we should accept?
I was given 399 just because I wanted ad free experience.
And about premium membership, there also ads available now.
So now onwards I will take care before purchasing.
But changing benefits in existing customer is totally unfair.
Faug wrote:For your information, it was clearly mentioned before January 2023 that no ads will be served except live channels where ads gets served by TV channel itself.Relax dude, if you start deleting accounts like that you might also delete DD account in future.
With Sony liv: plus/super plus or whatever plans for ₹399/₹499 they all come with ads which is clearly mentioned in the plan details now. They did act smart by adding ads in these plans when they introduced premium plan.
If you don’t like ads, upgrade your plan.
After purchasing membership they changed policy.
Why we should accept?
I was given 399 just because I wanted ad free experience.
And about premium membership, there also ads available now.
So now onwards I will take care before purchasing.
But changing benefits in existing customer is totally unfair.
https://www.desidime.com/discussions/sonyliv-did-fraud-with-customers?page=1#post_9291802
FYI 🫣😑😒🫥
https://www.desidime.com/discussions/sonyliv-did-fraud-with-customers?page=1#post_9291922
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Shubham021 wrote:
For your information, it was clearly mentioned before January 2023 that no ads will be served except live channels where ads gets served by TV channel itself.
After purchasing membership they changed policy.
Why we should accept?
I was given 399 just because I wanted ad free experience.
And about premium membership, there also ads available now.
So now onwards I will take care before purchasing.
But changing benefits in existing customer is totally unfair.
You’re wrong I believe. This ₹999 plan was introduced last year and all other plans were changed to include ads before August 2022. You bought the plan in Dec 2022 and that time ₹999 plan was already introduced and all others were ‘ads’ plan. If they did mentioned like you said, still you can’t do anything about it and end users are just helpless.
My point is don’t high your blood cause of such pity issues and start deleting accounts. Do you think deleting account will make any difference to Sony liv etc?
Chill and move on buddy. Life has far worst things than such OTT t&c change in plan.
https://www.desidime.com/discussions/sonyliv-did-fraud-with-customers?page=1#post_9292072
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Shubham021 wrote:
For your information, it was clearly mentioned before January 2023 that no ads will be served except live channels where ads gets served by TV channel itself.
After purchasing membership they changed policy.
Why we should accept?
I was given 399 just because I wanted ad free experience.
And about premium membership, there also ads available now.
So now onwards I will take care before purchasing.
But changing benefits in existing customer is totally unfair.
Call National consumer helpline and complain 1800114000
https://www.desidime.com/discussions/sonyliv-did-fraud-with-customers?page=1#post_9292322
https://www.desidime.com/discussions/sonyliv-did-fraud-with-customers?page=1#post_9292779
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Shubham021 wrote:
No use.
Every time it does not work.
For Me it does always
https://www.desidime.com/discussions/sonyliv-did-fraud-with-customers?page=1#post_9292785
https://www.desidime.com/discussions/sonyliv-did-fraud-with-customers?page=1#post_9293089
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Shubham021 wrote:I mean number gets connected but they do not help effectively every time.
You can also file compain on website itself. but this helpline just forwards your concern to the service provider. They can't force it. but try logging compain in it.
I think "e-daakhil" is for actual Case filing.
https://www.desidime.com/discussions/sonyliv-did-fraud-with-customers?page=1#post_9293307
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So better stop purchasing their membership and delete the account.
Par_ wrote:We have to give lot of time to e daakhil and there's no guarantee about winning.You can also file compain on website itself. but this helpline just forwards your concern to the service provider. They can't force it. but try logging compain in it.
I think "e-daakhil" is for actual Case filing.
So better stop purchasing their membership and delete the account.
https://www.desidime.com/discussions/sonyliv-did-fraud-with-customers?page=1#post_9293321
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not much helpful but atleast can try.
Shubham021 wrote:you can try filing grievance in https://consumerhelpline.g...n/
We have to give lot of time to e daakhil and there's no guarantee about winning.
So better stop purchasing their membership and delete the account.
not much helpful but atleast can try.
https://www.desidime.com/discussions/sonyliv-did-fraud-with-customers?page=1#post_9293324
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Par_ wrote:I already knew about this.. It's doesn't work in this case.
you can try filing grievance in https://consumerhelpline.g...n/
not much helpful but atleast can try.
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