Swiggy Giving Fake Promises. How to Counter?

113°
Deal Cadet
JackyDan
Last Day I ordered through Swiggy and received an Item wrongly. I Informed swiggy support with photos and after their investigation a partial refund was promised (  I have their chats as proof) to the source account

I didn't receive the refund as of now I tried connecting swiggy care through Twitter. They said they can't refund and instead offered to give a food coupon of the same value which expires after a month.

How to Counter this and move legally. Swiggy has already did mistake by wrongly delivering item and now again they have put the mistake on some random agent's head for offering refund

Would like to know fellow dimers insight and advice on the matter

Update: I contacted the swiggy escalation team with screenshot they refunded to swiggy money
19 Comments  |  
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Deal Captain Deal Captain
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@Budhe-Baba help him

Deal Cadet Deal Cadet
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btw did he got his money back last time he ordered?? 😀
Deal Subedar Deal Subedar
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Consumer forum complaint 

Deal Cadet Deal Cadet
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Already registered a nch complaint but I don't know How useful it will be

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Deal Newbie Deal Newbie
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That reminds me I have to follow-up with Swiggy for sending wrong order last time. Thanks 😌

Deal Cadet Deal Cadet
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Good luck bro

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Helpful Helpful
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This is my tale. 
https://www.desidime.com/discussions/fraud-by-r...

There I shared my twitter grievance link. Quoting that, post your grievance there in twitter. I hope it will strengthen both of our claims.

Deal Cadet Deal Cadet
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I have posted of X but u need to get better engagements for getting refunds I guess

Brand Enthusiast Brand Enthusiast
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bro mail them with chat screenshots. if they promise then they need to refund

[email protected]

Deal Cadet Deal Cadet
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Thanks bro will try

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Deal Cadet Deal Cadet
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I contacted the cc escalation through email they refunded the amount to my swiggy money wallet

Thanks @Tony007 kg+

Now I have both food coupon active and refund walking sweat_smile

Brand Enthusiast Brand Enthusiast
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Welcome bro

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