Techical Issue with E-kart Logistics

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Deal Cadet
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Hi All

I have ordered laptop from Flipkart on 12.10.2020 and it was also shipped on same day from Bilaspur hub

It was reached to Farukhnagar hub on 15th and since then transit status is not updated.

It was supposed to be delivered to today to me at Akola Maharashtra.

I tried reaching Customer care yesterday they said it will be delivered on or before promised date, which is impossible now and said there is some issue with shipping status not getting updated.

From Twitter i saw many complaints that their shipping is also not updated  and delivery date is not met. Also i observed from screenshot that this Farukhnagar hub is common in most of them.

Can you guys check if any of ur shipment has traveled from this Farukhnagar hub in last 10 days and update on the shipping and delivery status.

Thanks

21 Comments  |  
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Same situation. My galaxy watch is delayed by two days and status isn’t updated after 16 October.

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RaviKhanna wrote:

Same situation. My galaxy watch is delayed by two days and status isn’t updated after 16 October.

When did ur order reached this Farukhnagar Hub?

Have u spoken to Customer care?

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shutapdiya wrote:

When did ur order reached this Farukhnagar Hub?

Have u spoken to Customer care?

On 15 October. I haven’t contacted customer care as yet.

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RaviKhanna wrote:

On 15 October. I haven’t contacted customer care as yet.

Ok.

Pl. update if shipping status changes for you

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Got my phone today was shipped yesterday.
Maybe location specific issue.

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Ash-D wrote:

Got my phone today was shipped yesterday.
Maybe location specific issue.

Can u tell from which hub it was shipped?
ur delivery city?

And time when reached and dispatched from Farukhnagar Hub?

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shutapdiya wrote:

Can u tell from which hub it was shipped?
ur delivery city?

And time when reached and dispatched from Farukhnagar Hub?

Bro it was coming from Gurgaon and delivery was Noida only. So both are in NCR maybe in your area or in the origin city there might be some issue. You really can’t do anything apart from complaining.

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RaviKhanna wrote:

On 15 October. I haven’t contacted customer care as yet.

Hi can you tell from where ur Flipkart order shipped and what is delivery location?

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Ash-D wrote:

Bro it was coming from Gurgaon and delivery was Noida only. So both are in NCR maybe in your area or in the origin city there might be some issue. You really can’t do anything apart from complaining.

Ok
Thanks for update, did it come to Farukhnagar Hub?

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well I had the exact same issue with Farukhnagar,
since 10th october my ipad was lying in that hub..

Well I saw someone on twitter raised the complaint on Consumer Helpline ( https://consumerhelpline.g...n/ )
So I did the same, as I didnt want to waste time with foolish customer care reps..

To my surprise, the issue issue escalated in 24hrs, nd packet moved from Farukhnagar nd I got the delivery within 24 hours (on Sunday morning)

So dont waste time with email, calls.

Just visit here https://consumerhelpline.g...n/ , fill all the details, ( as I ordered Ipad so I wrote that flipkart is hampering with my educational needs and strict action must be taken against the people who caused delay as the delay has caused me irreparable loss) and try your luck,

well I am also not sure whether this portal helped me genuinely or the packet moved naturally..

all the best.

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I am a seller and I use ecart logistics.I can confirm their server is facing technical issue for past few days.

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bond007 wrote:

well I had the exact same issue with Farukhnagar,
since 10th october my ipad was lying in that hub..

Well I saw someone on twitter raised the complaint on Consumer Helpline ( https://consumerhelpline.g...n/ )
So I did the same, as I didnt want to waste time with foolish customer care reps..

To my surprise, the issue issue escalated in 24hrs, nd packet moved from Farukhnagar nd I got the delivery within 24 hours (on Sunday morning)

So dont waste time with email, calls.

Just visit here https://consumerhelpline.g...n/ , fill all the details, ( as I ordered Ipad so I wrote that flipkart is hampering with my educational needs and strict action must be taken against the people who caused delay as the delay has caused me irreparable loss) and try your luck,

well I am also not sure whether this portal helped me genuinely or the packet moved naturally..

all the best.

Thanks for suggestion bro

I will wait till tomorrow for them to revise my promised delivery and then i will also file the complainant

Can it lead to any order cancellation or account blocking? Any experienced dimes plz suggest

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bond007 wrote:

well I had the exact same issue with Farukhnagar,
since 10th october my ipad was lying in that hub..

Well I saw someone on twitter raised the complaint on Consumer Helpline ( https://consumerhelpline.g...n/ )
So I did the same, as I didnt want to waste time with foolish customer care reps..

To my surprise, the issue issue escalated in 24hrs, nd packet moved from Farukhnagar nd I got the delivery within 24 hours (on Sunday morning)

So dont waste time with email, calls.

Just visit here https://consumerhelpline.g...n/ , fill all the details, ( as I ordered Ipad so I wrote that flipkart is hampering with my educational needs and strict action must be taken against the people who caused delay as the delay has caused me irreparable loss) and try your luck,

well I am also not sure whether this portal helped me genuinely or the packet moved naturally..

all the best.

What was ur delivery location?

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shutapdiya wrote:

When did ur order reached this Farukhnagar Hub?

Have u spoken to Customer care?

Now my product has left Farukhnagar facility..

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Item took 7 days to leave Farukhnagar Hub from 13th to 20th

Delivered on 24th

Poor service by Ekart but got very good product at less price grinning

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My order is stucked in Faruknagar since 12 days

Missing