Right Way To Fight For Your Consumer Rights Against Companies & And Their Frauds.

Vu hi bro Nice and i am following this group i will share my experiences and ask u any help Thanks bro

I will be sharing the case study of 3 cases which I can remember very much as they were escalated to top bosses of their respective organization.

1. First one against Amazon for dis-obeying their own terms of cashback offer against collected coupons.
2. Second one against HDFC regarding undue charges levied on Credit Card.
3. Third one against SBI regarding customer rights where bank failed to comply w.r.t their own issued “Policy on Depositors Rights”.

As I need some time to draft the complete case report, I will be updating the same one by one here. Thanks for your patience.

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Thanks for your kind understanding !!
Dear @MJ911 @bumblefoot FYI Please.

The main root cause for most people(including me) not show interest on legal matters is in India most of us r trained to not ask questions,,if we ask parents questions they say dont raise ur voice or i know better than u…teachers r like dont ask otherwise i will cut ur marks…and of course discouraging people tooo if any raise their voice or fights….by the time we know it its like cant help it…

Flipkart travels / Ixigo / British Airways
India to uk: 50k

I booked a ticket through flipkart, the flight was cancelled by airline (dec 2020). since I booked ticket through agent, airline refused to help me and also removed my ticket details from their website and asked me to contact agent.
I contacted flipkart and ixigo to reschedule the flight to later date. I then came to know, that airline booked tickets will be rescheduled for free irrespective of price, but in case of agent, the customer has to pay the fair difference, plus 10k extra (agent commission).
I pleaded to ixigo to reschedule to lower priced ticket, but they never did. While Ixigo would quote me fair difference promptly for higher priced ticket, but wouldn’t even bother to give a response for lower priced ones. I believe this is their strategy to make quick buck, but this whole exchange with ixigo looked really shady to me, as they refused to give receipt. anyway after weeks of calls and email, I got to reschedule to lower priced ticket, by paying 700rs extra to flipkart. But turns out, this rescheduled flight too got cancelled , subsequently the ticket details removed and this time without even a mail from britishairways. now I have filed for refund and waiting for my money

ps: I thought its good to share my ordeal with fellow dimmers and read theirs, so as to know which companies to avoid in future.

@kswaraj @hanu77 @S..815 @Bk100
@Harish.agarwal
AMAZON CASE STUDY:
As many of you are aware that Amazon is issuing various coupons to collect and redeem them against your subsequent orders. The terms and conditions are are to be met to get the cashback. Few cashbacks are instant and few are to be deposited once order is shipped or within 3 days of your order.
Now in my case I had received a coupon of 100 cashback on 500+ order after payment of my CC bill. After getting that coupon I collected it and placed an order of two Happillo products. The final cost was 534 approx and I made the payment using UPI abiding the all terms and conditions. But the catch is that for prime user if I add two Happillo products by default one additional offer if getting applied which is buy more and save more. You can’t avoid or escape this offer. Now after payment I received flat 30 cashback instantly. Before payment I have thoroughly checked the “buy more save more” offer terms and it’s clearly mentioned that others offers can be clubbed with this. I have retained a copy of their terms and conditions. Now as per the 100 cashback offer terms on 500+ purchase it’s mentioned no two other offers can be clubbed and in such case the highest offer will be considered. I have also retained a copy of my collected coupon.
After making the payment I only received 30 cashback under buy more and save more offer. I was waiting for the orders to be shipped and expecting for the cashback. But even after shipping cashback has not been issued. Then I waited for 3 days and on 4th day I registered a complaint over email to cs-reply@ama…in(first level of contact for registering issues). Next day I received a call from Amazon CC asking about more detail on my issue and they checked from system and confirmed me that I am eligible for the 100 rs cashback and they are raising a dispute with cashback team and I should get the cashback within 5 working days. On my request they have given me a written confirmation on my eligibility of getting cashback.
After 5 days failing to receive any cashback I called their CC team and it was a long discussion with CC executive and with their floor manager. The floor manager have checked details again and shared the same information that he is going to escalate my issue and asked me to wait for another 3 days. Again on my request he shared me an email confirming my eligibility.
After 5 days failing to receive cashback I contacted CC team over phone and this time I had to share the proofs like coupon detail, terms and conditions to the floor Manager and that guy suddenly told me that u r not eligible for cashback as u already have received a cashback of 30. After a lot of debate I escalated my issue to senior management team including Amazon Global CEO, Mr. Jeff, following the Amazon grievance redressal policy (emails IDs can be shared on demand). The very next day I received a call from a lady addressing herself as Mr. Jeff’s executive team member who expressed sorrow for such experiences and issued the cashback instantly. Also she dropped me an email seeking apology. This is how my problem has been solved.

I can’t share every detail here, but sharing some part of the email that I have received from her.

Hello,

I’m XXXXXX from the Amazon.in Executive Customer Relations team. Jeff Bezos received your email, and I’m replying on his behalf.

Thank you for taking the time to speak with me today.

I’m sorry to learn about the experience you had with the Order # 406-0213198-XXXXXXX related to cash back. As discussed on call I’ve added Rs. 100 to your amazon pay balance.

I’ve reviewed your correspondence with us and I noticed some areas where our customer service team could’ve taken correct actions and resolved it more quickly. You can be sure, I’ll be providing the appropriate feedback to in the individuals you spoke with so we can do better in the future.

We look forward to seeing you again soon.

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
XXXXXX
Executive Customer Relations

Conclusion: Never compromise with your rights. Follow the every steps while raising a complaint/grievance. Wait for sufficient time before escalating to next level. You can escalate to anyone if you are right at your point and not satisfied with the resolution provided by the previous nodal officer. Be ready with enough evidences supporting your point/claim. Last but not the least, don’t misuse such facility if it is not required.
In my case I was fighting against my rights as a customer as Amazon had denied to obey their own commitment during initial stages. So it was not a matter of 100 Rs it was a first against user rights.

Note – If anyone facing any such issues and want to escalate to to boss of Amazon or top management, kindly drop me a message in my chat box. I can’t disclose their email IDs publicly.

Thanks for your time to read this story.

For Your information Please. Kindly ignore if this is not relevant to you.
@Mayavi @MrKool_JJ @hotchap @Ash @amit3131 @sushrut.b @Pablo_Kismibar @Gaurav_G @relwanivasudev473 @jaybro @sujith8786 @manikantaks4u @Ragnarok77 @pugalia.kamalesh @madmax87 @vicky_mech04247 @oot02wAI @THUNDERBOLT @mgforce @TROY007 @Braja.P @manikantaks4u @myfungang829 @batguy143 @Budhe @sujith8786 @kunal.contactme339 @sushilchandanani @pmahesh @sandeepksd @dilipchallani @Suman_Kolkata @Sigel

Here’s my experience with BSNL a few weeks back

I did BSNL recharge of ₹22 SMS pack 2 weeks back from their official portal.

It was showing that I’ll get 50 SMS per day for 10 days so 500 SMS. The recharge/plan was showing for my number was processed successfully however I received different benefits (30p/min).

I immediately called the helpline and the executive said that the ₹22 SMS pack has long been withdrawn and that it was my fault. I even told him that why is the website allowing to do this recharge to this he had no answer. I even asked him to raise a complaint which he said he can’t. I asked him the escalation process and he result disconnected the call.

I went to the exchange the next day but the same story the employee said he was very sorry for my loss but can’t do anything and that his hands were tired

I was very angry not because of ₹22 lost but because they were looting other customers who might not have such technical knowledge like this so I was determined to get it resolved and even escalate this to the GM of my circle.

I tagged BSNL in Twitter and a few days later I received a callback from the main exchange in my city and the lady said that yes it was thier fault and they are really sorry for the inconvenience caused and would resolve it soon.

They called me again the next day and said that they gave rectified the error on their portal and that they have processed the applicable benefits to my number. I was very happy and I cross checked and they did really rectify their portal and removed the old plan

It was of great satisfaction to me not because I got the benefit and saved ₹22 but because I was able to make them understand their mistake and take corrective steps to rectify their portal

Sorry for the loooong post

@androgame Remember this? I had told you

@Suman_Kolkata I have same issue where my Uber and pharmeasy cashback hasn’t credited. After fighting with media team and 1st level I have send it to [email protected] however there is still no response.. Can you help me whom should I escalate it now.

OK..
Help me get back my balance from RComm.. 661.××

I have multiple issues against mivi.in.

Every time I have ordered from that site (u know the reason😉) they have always provided refurbished or faulty products. Last thing I ordered from them was Duopods M80 and when the product arrived it was without outer plastic seal and the box closing seals were smudged. I already knew that these were refurbished and upon further checking I found out their was a problem with microphone too. I instantly raised a complaint through mail as there customer support team never pickups the call. After 2-3 days I got a reply from them to provide a unboxing video. Luckily, learning from old experiences, I have made the video. I sent them the video and waited for their reply. After 2 days I got response that they will repair the product, for which I denied as this was a new product and I had raised a complaint within 7 days ie. they need to provide replacement. I sent them mail again opposing their call for repair. I knew that this will take long so I raised an issue on National Consumer Helpline. Later I received a mail from them again specifying the same thing “our engineers will check ur product and try to repair it”.

Limited with options I agreed to their call. They raised a pickup facility through bluedart. After 2 months I got my product back, which I guess was the same product, with few scratches on the box and mic problem still existing. I called National Consumer Helpline to ask for further help but they raised their hands. They said to visit the nearest Consumer court in my area and raise a legal case against the company.

Is there any way I can fight against them without getting into so much fuss?

Let me cry out my story..

Booke ticket for cousin to travel on 24/Nov/2020.

Goair chose not to. Operate flight and I was marked as no show because they have rescehuledflight for other time which was done without our acknowledgement.

Since I had booked 2 flight for same day.

Destination X to Y, then after that Y to Z destination.

My connecting flight gave no show as it was hard to reach.

Now i have been trying to take avenge them as I lost following

1. Arrival at destination on time and had many tie ups.
2. Had to book flight on the go ( usually expensive)
3. Connecting flight money as I lost it due to their operation issues.
4. Full refund for my flight ticket ( which seems to be done afeer following up with them on mail calls and Twitter)
5. Harrashment due to their such behaviour.

Ignore typo

Really helpful post.
I will share few of my experiences…all different types and giving different lessons.

1. read T&C very carefully.
I too had an issue with Uber cashback through Amazon recently but when contacted their CC, they made me realize that now the offer is for first ever transaction only. It was my mistake to not read T&C in details but their CC ws helpful.

2. Be double sure and escalate whenever you can
2-3 times I have had issues with Amazon order involving high amount. CC was of no use. Somehow I found the email of Amazon India head Mr. Amit and mailed him the grievance. In a few days I received the call from his office and issue was resolved well.

3. Once there was an issue with Amazon regarding a cashback of Rs 20-30. I followed it for a few days but then left it. I was thinking that even if they do that 20-30 rs thing with some of their customers( say 1 lakh customers), they can make huge amounts in that way. Though I don’t think that Amazon will do that intentionally but small companies must be doing those things often.

In all my overall experience with Amazon has gone down in last 2 yrs but still it is one of the best in ecommerce CC resolution.

Other brands which have shown amazing customer care experience have been Bose, Milagrow(bought their robo vacuum recently), Apple, Pharmeasy, TCB.

@Suman_Kolkata Can you please send me Amazon escalation details in PM.

@Suman_Kolkata Congrats on becoming Deal Subedar

How to fight against insurance company? Irda will help?

Thing is that some people are very busy in day to day life / personal / professional …. they can’t fight for small amounts like 50-70 rs .

In my case , i will love to do something productive / spend time with family / relax , than to fight for small amounts .

If the amount is big then its completely diff story .

CBI[Cool RBI] “Ombusman”
CC : @Tejaa @Ramta_Jogi @A2Zdeals

One thing which I have noticed is that usually American companies have 1000 times better customer care when compared to Indian companies. I have lived many years in US and dealt with multiple online and offline stores and they truly follow customer is always right. Couple of times those people had gone out of their way to accommodate my requests(order got cancelled and they adjusted the lost coupon savings in another order well after coupon’s expiry, no Indian company will ever do that).
In fact once my Indian credit card got hacked and a flight was booked on an American travel site. I had used that card only on couple of Indian websites so surely its details were leaked from there only. I called up the issuing bank here in India and they threw their hand up saying file a FIR, dispute the txn and we will investigate. This was within 10 mins of the txn and they could have cancelled since it was not yet settled. I already knew 3 cases where banks did nothing and people had to pay money. I called up customer care of the travel site and within 30 mins they cancelled that ticket with full refund to my card. They just verified the card details and believed in what I was saying on phone. Will any Indian company ever do that? My own brother’s credit card was illegally used for paying Airtel landline bill and Airtel just refused to provide any information on the txn. This shows how pathetic the situation is here in India. Unfortunately government is too busy looking the other way and not safeguarding our rights. I had struggled for almost two months getting my money back from Ajio for a partial delivery. I ended up looking up their higher CS executives on LinkedIn and then sent them message to get a resolution. That too they refunded to ajio’s wallet and is still lying unused. I lost almost 4k with woohoo.in and never received any resolution.
In Amazon’s case if you are unable to get a resolution from CS here then just drop mail to Jeff, your issue will be surely resolved.

The problem with Indians is they don’t believe Indians and indian companies….they support only foreign players and they trust only them. And ya Indian companies are careless which give space for foreign players to grow…

In Jan end I paid a credit card bill and got a reward of 100% cashback upto 300 on buying Launchpad products.
I made that purchase but didn’t get the cashback. I checked the product reviews and there were others who had same experience.

I contacted customer care and they kept making new excuse everytime. They told that it was applicable only if I paid for the product through UPI.
After going through T&C properly I noticed that in Point 4., it was mentioned that we could pay through any online payment mode to get the cashback BUT in Point 5. it was written that payment has to be through UPI only.
So the whole fault was of someone who made the T&C of the offer.
I sent the screenshots of the offer T&C to the customer care and the escalation team details provided by @Suman_Kolkata and next day got the call and my cashback was credited.

I think there must be others who faced the same issue. Please check ur email for the collected offer, click on it and you will get the T&C page and proceed with the complaint.

How long does it take for resolution after filing a complaint?

Follow rule, play game is the policy I follow. I really appreciate OP for making such thread with good amount of quality information.

I really Appreciate OP for creating this post bz of this only i got to know that we can complain our issues with high level of management and get it solved. Bz of this only i got my phone repaired at free(paid GST) of cost. 1 month back i got a android update on my Samsung A50s phone and after updating my phone started to lag even though its 6GB RAM. after 3 day of usage my phone suddenly switched off and it was freezing at Samsung logo and when i went to service center they told it will cost me 9k and my phone was 1 year 2 month old so its out of warranty. It was clear that Bugs was in there update so i asked customer care but they told so cant do anything since its out of warranty. So i complained to higher management and they responded and told we will wave off labor and component changes and asked to pay GST and i paid 1300 finally and got my phone back…thanks op for creating this post

Malamaal weekly me kuch nhi lagne pe kaunsa complain form bharna hai saab?

Hello, the consumer link you posted is not available now. Can you please share a new link?
@Bk100 also do you know how long it takes for jeff email to reply back? 😢