Urgent action on UPI payment transaction
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made an advance payment yesterday to a person through Tata neu upi from Nsdl bank on promise of delivery of home building items in evening
yesterday he did not delivered stating various unreasonable reasons and today not picking up call
how to raise upi chargeback plz suggest
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@Saadhav 😔 plz explain the lengthy process i want to report as fraud
i read somewhere that once complaint their account is put to freeze until complaint resolved , then automatically he will call back to repay
He might stuck somewhere, if you have dealt with a genuine person, then wait for a day or two OR try to contact/locate him via some different sources.
And, for the next time, please remember that, for all the building materials and related needs, most of the supplier gives credit. You do not need to pay upfront. Because they know, you aren't gonna run away with their money. (They know the contractor and their reputation as well.)
Sure next time I would keep a note .Even this time also I was not giving but he insisted many times
Read this - https://www.desidime.com/discussions/positive-e...
@Saadhav UPI chargeback is possible, who told you not possible ?
In the post shared by you OP has done transaction from IDFC UPI app from IDFC bank (same) & became a simple case due to good service
But here OP has done transaction via 2 different mediums
With Whom to to raise chargeback request in this case (My Guess is with Bank)
And do one need to report cybercrime as suggested above or not required for UPI chargeback & is similar to cards chargeback
😨
Since bank involved is nsdl bank.
Search for CS, nodal of above bank and raise charge back request along with fraud report with cybercell.
Don't forget to give final ultimatum to other party before doing above process.
They have special code for all types of chargeback categories.
Dnt report false fraudulent transactions.
| Reason Code | Description | External Category |
|---|---|---|
| 1061 | Credit not processed for cancelled or returned goods and services | Chargeback Raise |
| 1062 | Goods and Services not as described / defective | Chargeback Raise |
| 1063 | Paid by alternate means | Chargeback Raise |
| 1064 | Goods or Services Not Provided / Not Received | Chargeback Raise |
| 1065 | Account debited but transaction confirmation not received at the merchant location | Chargeback Raise |
| 1081 | Transaction not steeled within the specified timeframes | Chargeback Raise |
| 1084 | Duplicate /Multiple Transaction | Chargeback Raise |
| 1085 | Cardholder was charged more than the transaction amount | Chargeback Raise |
| 1097 | The customer is still claiming that services are not delivered | Pre-arbitration Raise |
Update
TaTA NEU team couldn't help much but have raised complaint in NSDL lets see
what amount?
This might help https://www.npci.org.in/what-we-do/upi/dispute-...
Good info
Read this - https://www.desidime.com/discussions/positive-e...
@Saadhav UPI chargeback is possible, who told you not possible ?
@baludesi
@suhanadomain
@Rajkotian
In the post shared by you OP has done transaction from IDFC UPI app from IDFC bank (same) & became a simple case due to good service
But here OP has done transaction via 2 different mediums
With Whom to to raise chargeback request in this case (My Guess is with Bank)
And do one need to report cybercrime as suggested above or not required for UPI chargeback & is similar to cards chargeback
😨
Since bank involved is nsdl bank.
Search for CS, nodal of above bank and raise charge back request along with fraud report with cybercell.
Don't forget to give final ultimatum to other party before doing above process.
They have special code for all types of chargeback categories.
Dnt report false fraudulent transactions.