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Urgent action on UPI payment transaction

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Deal Newbie
suhanadomain

made an advance payment yesterday to a person through Tata neu upi from Nsdl bank on promise of delivery of home building items in evening 

 yesterday he did not delivered stating various unreasonable reasons and today not picking up  call

how to raise upi chargeback plz suggest 

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Deal's Advocate Deal's Advocate
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Now knew that chargeback for UPI happens

In the post shared by you OP has done transaction from IDFC UPI app from IDFC bank (same) & became a simple case due to good service 
 
But here OP has done transaction via 2 different mediums 
With Whom to to raise chargeback request in this case (My Guess is with Bank)
And do one need to report cybercrime as suggested above  or not required for UPI chargeback & is similar to cards chargeback

😨
Benevolent Benevolent
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Even if it is done thru CC over UPI ?
Deal Cadet Deal Cadet
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@baludesi that can be disputed. follow normal bank's dispute process
Deal Subedar Deal Subedar
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Since bank involved is nsdl bank. 

Search for CS, nodal of above bank and raise charge back request along with fraud report with cybercell.

Don't forget to give final ultimatum to other party before doing above process.

Finance Ninja Finance Ninja
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@suhanadomain these are not fraud transaction, you need to apply chargeback and told them product/service is not delivered.

They have special code for all types of chargeback categories.

Dnt report false fraudulent transactions.

UPI Reason Codes
Reason Code Description External Category
1061 Credit not processed for cancelled or returned goods and services Chargeback Raise
1062 Goods and Services not as described / defective Chargeback Raise
1063 Paid by alternate means Chargeback Raise
1064 Goods or Services Not Provided / Not Received Chargeback Raise
1065 Account debited but transaction confirmation not received at the merchant location Chargeback Raise
1081 Transaction not steeled within the specified timeframes Chargeback Raise
1084 Duplicate /Multiple Transaction Chargeback Raise
1085 Cardholder was charged more than the transaction amount Chargeback Raise
1097 The customer is still claiming that services are not delivered Pre-arbitration Raise
27 Comments  |  
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Blaze Blaze
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No chargeback possible on UPI. Only way is to report the transaction as fraud at cybercrime or 1930. But it's lengthy process

Benevolent Benevolent
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Even if it is done thru CC over UPI ?
View 3 more replies
Deal Newbie Deal Newbie
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@Saadhav 😔 plz explain the lengthy process i want to report as fraud 

i read somewhere that once complaint their account is put to freeze until complaint resolved , then automatically he will call back to repay

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Benevolent Benevolent
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@abhishek012

Generous Generous
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He might stuck somewhere, if you have dealt with a genuine person, then wait for a day or two OR try to contact/locate him via some different sources.

And, for the next time, please remember that, for all the building materials and related needs, most of the supplier gives credit. You do not need to pay upfront. Because they know, you aren't gonna run away with their money. (They know the contractor and their reputation as well.)

Deal Newbie Deal Newbie
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yesterday called him many times but didn't receive , in the evening received once & some one spoke that I am his friend speaking and he( fraud guy)  is not  here. i have come to a wedding & will go to his home to 11 pm & give  back his phone 

Sure next time I would keep a note .Even this time also I was not giving but he insisted many times
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Deal's Advocate Deal's Advocate
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Now knew that chargeback for UPI happens

In the post shared by you OP has done transaction from IDFC UPI app from IDFC bank (same) & became a simple case due to good service 
 
But here OP has done transaction via 2 different mediums 
With Whom to to raise chargeback request in this case (My Guess is with Bank)
And do one need to report cybercrime as suggested above  or not required for UPI chargeback & is similar to cards chargeback

😨
View 2 more replies
Deal Subedar Deal Subedar
Link Copied

Since bank involved is nsdl bank. 

Search for CS, nodal of above bank and raise charge back request along with fraud report with cybercell.

Don't forget to give final ultimatum to other party before doing above process.

Finance Ninja Finance Ninja
Link Copied
@suhanadomain these are not fraud transaction, you need to apply chargeback and told them product/service is not delivered.

They have special code for all types of chargeback categories.

Dnt report false fraudulent transactions.

UPI Reason Codes
Reason Code Description External Category
1061 Credit not processed for cancelled or returned goods and services Chargeback Raise
1062 Goods and Services not as described / defective Chargeback Raise
1063 Paid by alternate means Chargeback Raise
1064 Goods or Services Not Provided / Not Received Chargeback Raise
1065 Account debited but transaction confirmation not received at the merchant location Chargeback Raise
1081 Transaction not steeled within the specified timeframes Chargeback Raise
1084 Duplicate /Multiple Transaction Chargeback Raise
1085 Cardholder was charged more than the transaction amount Chargeback Raise
1097 The customer is still claiming that services are not delivered Pre-arbitration Raise
View 5 more replies
Deal Newbie Deal Newbie
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Update 

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TaTA NEU team couldn't help much but have raised complaint in NSDL lets see

Deal Cadet Deal Cadet
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what amount?

Deal Cadet Deal Cadet
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Good info

replyuser
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