Worst experience from flipkart
Ordered a basic GREY color smartwatch from flipkart for a worth about 1.5k.. that too its a OBD (Open box delivery).while opening the box i was shocked, Received BLACK color watch and i have contacted flipkart customer service immediately, they simply said reject the delivery and place a new order😥..
Never expected this response from them.. And without second thought i have rejected the delivery.. My all offers combined with paytm got wasted. Now i need to wait for their refund😒😔
My second poor experience from flipkart in this month itself. Previous one was gillete razor which came without seal and a year old product with no return option. I HAVE REALLY LOST TRUST ON THEM.
Pls avoid flipkart especially in these festive season, else you need to adjust with whatever you received from them.
CC: @kukdookoo
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But previously it was not like that. Earlier Flipkart was good in return and replacement and all products were genuine. But now they're sending wrong product, seal opened product, scratched product in the name of discounted sale.
Happened with my friend. Ordered iphone 13 at 51K.. Rcvd scratched phone. Fk said not to accept delivery n hence he was forced to buy at 59K
Its not only happened to me.. Seeing many cases in recent times with my friends and many youtubers.
No customer care people itself said, you wont get return option, since you're acknowledging yourself as everthing is perfect as per order in OpenBoxDelivery. You will get error in return window and they wont accept the return.
this is happening everywhere, someone received wrong design fridge. the customer care response was cancel and reorder, they dont care about offers wasted.
If we ordered iPhone blue color but found iPhone black color during OBD (Open Box delivery), what should happen next?
1. We reject the package, replacement for blue color should be provided by Flipkart (without any extra charges/payment)
2. We accept the package thinking to create replacement later, as customer support is saying to place new order. But since OBD is accepted, replacement would be denied for sure.
3. We reject the package and order gets cancelled without replacement option. And customer care says we need to place fresh order again for blue color, means we might lose the offers/discounts from initial order.
Ideally, 1st option should be given, as offers etc would not be lost.
Will forward this to my friend working as Software Engineer at Flipkart so he can share this to their product managers
Well said and this is what i have expected..! Was my decision correct ?
created multiple request to customer care and nothing happened.. everyone keep on giving me dates of next 5 days.. on 11th I thought i would cancel the order.. buy strangely they say.. we can't cancel the order.. i was very shocked to see and called CC. They don't have any answer and just created a ticket with resolution date after 5 days.. meanwhile i have one known in ekart logistics.. he told me that might be possible your order theft by some delivery executive..
But finally after multiple calls.. product was cancelled on 14th.. and refund initiated..
Meanwhile I got from flipkart they said cancel and reorder.. so ordered again on 10th Oct in 58k with a exchange phone value of 3800.. again the product goes out for delivery twice and not getting delivered..
Finally the delivery guy appeared on 14th.. he took my almost 0 dents and scratch phone. And filled in his app that phone has scratches and dent and value my phone around 1600.. i argued with him and also let him talk with my known in ekart . But the delivery was some suspicious because he wasn't able to tell his team name or manager name to him..
Later on he asked 1000 rs bribe for the phone.. and agreed on 300.. now the exchange phone was become all good and valued again 3800..
That was my worst ever experience i ever have in my online shopping..
Strangely i complaint this on twitter regarding this bribe. And they told me that a copy pasted line that exchange value is given after phone evaluation.. we can't do anything 🤣🤣
Flipkart is now days at it's lowest level
Amazon, Flipkart they're all same now. With Open box deliveries, at least we won't get blamed for wrong product deliveries (In the case of amazon, account specialist decides the guilt based on our previous returnss/replacements 😞)
These days Flipkart's offers with Slice card are also broken. A few days ago, 10% off using Supercoins was showing in the SLICE app (not as a Spark though). But no way to actually redeem using Supercoins on Flipkart like earlier how it used to work (instant discount as soon as we selected Slice card for payment). Asked tech support of both. Slice washed their hands and said this is a Flipkart issue, Flipkart said this is a Slice issue.
A few days later, this time, ON FLIPKART I saw again for another product, 10% off using Supercoins with SLICE card. At that time, the offer shown in Slice had disappeared 
I again sent screenshot to Slice and Flipkart both asking about it. Slice said, "no such offer, Flipkart is showing incorrect offer" 😱, Flipkart said to contact Slice.
Seriously wtf is going on?
Sorry OP if you feel offended, but this is an over reaction. You got an incorrect product delivered, raised a complaint and got a refund. What's so wrong with that? I don't think FK is perfect (heck I have had some not-so-great experiences) but their OBD is much better than the so called delivery model of Amazon or any other e-com player.
I would not have over emotioned if i have ordered the product without any payment offers. Because of their mistake i have lost all my cashback benefits along with this order, and i won't get it back again. Then what's the use of "open box delivery" without having a proper replacement channel. Either we need to accept whatever they give or else need to cancel it.. Is this a proper way of order fulfillment?
Yes absolutely i have saved myself without receiving any brick/soap instead of watch, but my purpose failed. I have expected at least they should take back the wrong item and despatch the right item, but simply they're asking us to cancel and place fresh order 😒
![Amazon : Flat ₹75 Cashback On ₹100 Shopping [Selected Accounts]](https://cdn3.desidime.com/topics/photos/1786229/medium/IMG20240505200820397.jpg?1714920347)
you didn't expect them to ask you to reject the delivery for wrong product delivered? what did you expect?