Cheated by amazon and GATI
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I sent a mail to [email protected] and this was their reply
Hello,
I understand your concern regarding delivery service with GATI courier. I completely understand your disappointment. That’s definitely not what we want our customers to experience.
Please accept our sincere apologies for the inconvenience you may have experienced in respect to the delivery of this particular order.
We currently ship packages using Amazon Transportation Services (ATS), Aramex, Blue Dart, FedEx, GATI, Ecom Express, Delhivery, the India Postal Service, and several local carriers for standard domestic shipments, depending on the weight of the package and the distance it has to travel from our fulfilment centre. Unfortunately, there is no way to request a specific shipper.
Being an e-commerce we rely heavily on courier service. In spite of our best efforts the courier services doesn’t live up to our standards, I hope you understand.
I’ve forwarded your feedback about courier to our shipping department—I know they’ll want to hear about your experience. We’re aware that our choice of delivery services reflects on our business as a whole, and we appreciate your feedback.
We are proud ourselves in ensuring that all of our customers receive timely, efficient service and a stress-free shopping experience. Thanks so much for your feedback! Your comments are greatly appreciated, and I thank you for choosing Amazon.in.
It is because of customer comments like yours that we strive to be the very best. I would like to extend our thanks to you for your loyalty and very kind feedback.
Without such customers as you, we could not continue to provide the service and selection you’ve come to expect from our store.
Due to the amount of time that has passed, the package appears to be lost.
Normally we’d create a replacement order for the lost item right away, shipped at no additional charge. I’m happy to send a replacement order to you. Given the delay, I’m not sure how you’d like us to proceed.
If this solution won’t work, I can issue a full refund. Please let us know which option you’d prefer.
If you’d like a replacement for the lost shipment, please verify the shipping address below is correct when you contact us again. Here’s the address we have for your original order:
Address:
*
*
*
India
Please visit the following link to provide the information we requested:
http://www.amazon.in/cont...us
If there is anything else we can do to make things easier for you and to salvage what has up to now been a valued relationship, please let us know.
One of our aims at Amazon.in is to provide a convenient and efficient service; in this case, we haven’t met that standard. I’m truly sorry, and I hope you’ll give us another chance in the future.
We’re working hard to provide a stress-free and convenient shopping experience at Amazon.in. I sincerely apologize for the inconvenience you experienced in this case. We truly didn’t expect this would happen.
In addition to our large selection, one of the benefits we try very hard to offer our customers is convenience. I’m very sorry for the inconvenience you experienced in this case.
Thank you for your patience and understanding. We look forward to see you again soon.
Please use the survey below to tell us about your experience today.
Warmest regards,
Muthuselvi L.
This was my reply
Again a copy paste reply
>We currently ship packages using Amazon Transportation Services (ATS), Aramex, Blue Dart, FedEx, GATI, Ecom Express, Delhivery,
>the India Postal Service, and several local carriers for standard domestic shipments, depending on the weight of the package and the
>distance it has to travel from our fulfilment centre. Unfortunately, there is no way to request a specific shipper.
If weight of the package determines the courier type then why for the same location same order id, part of same order was sent by different courier service? Similar items of another order id was sent by different courier service.
>I’ve forwarded your feedback about courier to our shipping department—I know they’ll want to hear about your experience. We’re aware
>that our choice of delivery services reflects on our business as a whole, and we appreciate your feedback.
This is not the first time you guys are forwarding the feedback, I made several complaint against GATI but nothing happened. This time also 4 back to back complaints and you sent feedback but nothing happened so far.
>Due to the amount of time that has passed, the package appears to be lost.
See the level of copy pasting customer service. The courier is calling me that he wont come to my place and the courier is with them and you are saying its lost.. another low from sht heat customer reps.*
I wonder why this happens every time with GATI? and why you guys always save them? Otherwise this should not be repeated again and again with me(FYKI this is not the first instance I am facing trouble with GATI)?
>Normally we’d create a replacement order for the lost item right away, shipped at no additional charge. I’m happy to send a replacement
>order to you. Given the delay, I’m not sure how you’d like us to proceed.
If replacement order is possible why the other reps informed me about that? I could have received the order long back then!!! FedEx took only two days to deliver the order at the same address.
>If this solution won’t work, I can issue a full refund. Please let us know which option you’d prefer.
Refund is not at all a solution!! I placed an order that means I need those items, so why shall I go for refund after wasting so much time?
>If you’d like a replacement for the lost shipment, please verify the shipping address below is correct when you contact us again. Here’s
>the address we have for your original order:
In this same address you guys delivered a part of the same order id i.e. Order # 171-7655643-6105941
Therefore how can you have any doubt that the address is wrong???
Anyway, if replacement of the undelivered orders can be possible do it ASAP. Moreover it was a paid order order and amazon prime fulfilled therefore this much delay and misguiding from courier and customer service is totally unexpected.
Why don’t you update the delivery status of the order as original i..e. you are not able to deliver?
As it is wrongly written as I have asked for delayed delivery.
I thought of getting the orders before Dussehra but Diwali passed and still I am waiting for the orders!!!!
Good going amazon in association with GATI. why dont you just through away GATI? I wonder what you guys love in GATI, which is the slowest and worst courier service service in India.
Regards
I know you must be feeling very angry but 2 sentences are contradictory
Courier calls up and asked the customer to travel 70 km
I never received a phone call
@GoogleCA wrote:
I know you must be feeling very angry but 2 sentences are contradictory
Courier calls up and asked the customer to travel 70 kmI never received a phone call
May be he meant “I never received a phone call before returning it to Amazon.”
Same scenario i faced many times with GATI, they are worst courier service
@GoogleCA @ZIZER Yeah , while first there was an update in amazon order status that I asked for holding up the courier
the fact is I told no one to do so##!!!
Later they called and asked me to take the courier from them!!!
Last update: They are returing the order as I refused, but when did I refused the order???
Through which mode they approached me with the order and I said I will not take the order.?
In fact I made 4 consecutive complaints on amazon chat in one or two days gap for each complaint
but everything they will make false promise nothing else
The mails send to they were unanswered.
Finally While I mailed qla.. they replied with the above mail
call gati head custmer care talk like boss .. if the custmer care dont response thn u call the u wann talk with higher officer
Actually one of my packages sent through India post has also gone missing from 10 days with the last update having left Mumbai. Anything they tell about escalating, contacting the courier service, contacting shipping is a big lie. Just ask them to put the carrier on conference and insist on speaking to a supervisor if the agent doesn’t respond properly. Tell the supervisor clearly that you are done waiting and ask them to raise a replacement order as it was amazon’s mistake. Prefer chat when you have enough time to keep them on hold as they try the delaying tactics on phone to frustrate you. Just do you browsing and stuff while speaking them on chat which is when they can have all the time to speak to the supervisors are raise a replacement request.
Why don’t you cancel and reorder.. May be you can avoid more headache
now a days i feel like ordering from flipkart. . i ordered 2 products from flipkart. .without any hassle. . i got them at the lowest price possible.
@GoogleCA wrote:
I know you must be feeling very angry but 2 sentences are contradictory
Courier calls up and asked the customer to travel 70 kmI never received a phone call
Gati doesnt call on its own.
But!
@no fpd did call them and they say,“Come over chap, we’re waiting for you”.
@ranjithsai01 wrote:
@tj_mob wrote:
Why don’t you cancel and reorder.. May be you can avoid more headache
Offers
We can ask Amazon to compensate as appropriate… Or difference as they failed to deliver
@tj_mob wrote:
@ranjithsai01 wrote:
@tj_mob wrote:
Why don’t you cancel and reorder.. May be you can avoid more headache
Offers
We can ask Amazon to compensate as appropriate… Or difference as they failed to deliver
yes they will compensate
@tj_mob wrote:
@ranjithsai01 wrote:
@tj_mob wrote:
Why don’t you cancel and reorder.. May be you can avoid more headache
Offers
We can ask Amazon to compensate as appropriate… Or difference as they failed to deliver
That’s the reason asking for a replacement is the easiest option. Also if there was a bank offer availed and if this item was used to cross the threshold you would end up not receiving the CB.
@ranjithsai01 wrote:
@tj_mob wrote:
Why don’t you cancel and reorder.. May be you can avoid more headache
Offers
No offer dost
In fact I bought all these without offer.
Still the price same.
I bought around 26 T-shirts for my village kids
16 of which were delivered
remaining left
I thought of giving away during Dushera but you know the situation now
Why I am not placing the order again?
Why should I cancel a paid order, and you know its not easy to select T-shirts fro different age group boys and girls in large number??
Secondly, my concern is why they need to lie?
If you are not able to deliver the product, you should convey that to the customer.
Rather the customer care making false promises every day. escalating and escalating….
Again they updated another false claim that the customer had rejected the order.
So if I dont react it implies I am the lier and refusing the order ???!!! This practice should not be continued for long.
Previously flipkart also had similar kind of bad practice to blame customer during any cancellation from their end but they have corrected the same.
@19 Female Gurgaon wrote:
@GoogleCA wrote:
I know you must be feeling very angry but 2 sentences are contradictory
Courier calls up and asked the customer to travel 70 kmI never received a phone call
Gati doesnt call on its own.
But!
@no fpd did call them and they say,“Come over chap, we’re waiting for you”.
GATI generally dont call but when they want to give you trouble will definitely ring u up
@samganda wrote:
call gati head custmer care talk like boss .. if the custmer care dont response thn u call the u wann talk with higher officer
Called GATI customer care, they registered the complained and promised to provide he delivery update within 6 hrs from the local office.. 
lets see
I inquired if they received any complained from amazon?
They said no communication from amazon !!! See this is amazon
Now the authenticity of GATI CS will be reveled after 6hrs
GATI customer care no also changed, not what is showing in their website, found the latest one through googling
Yes from what I am reading I guess it has become rampant on amazon to blame the customer when they don’t want to deliver or miss delivery deadlines (courier has to pay for SLA misses and they have employed this tactic). Don’t cancel it even if it is without offers and agree only if they are ready to give a replacement as there are multiple shirts. Also ask them for a one month prime extension.
@ranjithsai01 wrote:
Yes from what I am reading I guess it has become rampant on amazon to blame the customer when they don’t want to deliver or miss delivery deadlines (courier has to pay for SLA misses and they have employed this tactic). Don’t cancel it even if it without offers and agree only if they are ready to give a replacement as there are multiple shirts. Also ask them for a one month prime extension.
thanks.. let me try
I am a PAID Prime member (1yr.)
@no fpd I can completely understand how you must be feeling. Of late, I feel the same about their pathetic services. They have clearly understood that in a fucked up country like India, customer service does not matter. The only thing that matters here is promotions. Out here, people will buy even used condoms if given free of cost. Such wretched dogs this society is full of! So, the customers who think ethics and dignity are more important in business are no more given any concern by them. Almost every online store has understood this about us. However brutally they screw us, we will run behind them with our tongues hanging out once they announce an offer.
@no fpd wrote:
@samganda wrote:
call gati head custmer care talk like boss .. if the custmer care dont response thn u call the u wann talk with higher officer
Called GATI customer care, they registered the complained and promised to provide he delivery update within 6 hrs from the local office..
lets see
I inquired if they received any complained from amazon?
They said no communication from amazon !!! See this is amazonNow the authenticity of GATI CS will be reveled after 6hrs
GATI customer care no also changed, not what is showing in their website, found the latest one through googling
bro dont worry … if any problm in futur thn tracking number number lo thn call the courier custmer care if u not satisfied thn u want talk with higher officer …bs watt laga do .. u r paying for this thn why u delay
Yeah who cares the service, only price matters is the mentality. But they can’t go on forever with that mentality but it only requires them to be best among worst in the current situation. But I see many of them are so hesitant with mobi**** for the things they did. In fact there is a thresh hold and if they cross that mobi situation is sure to repeat 
Update: Refund initiated.. seriously !!!
@ranjithsai01 wrote:
Yeah who cares the service, only price matters is the mentality. But they can’t go on forever with that mentality but it only requires them to be best among worst in the current situation. But I see many of them are so hesitant with mobi**** for the things they did. In fact there is a thresh hold and if they cross that mobi situation is sure to repeat
Still it gets to the front page when the offer is valid on Airtel. 
Look at OP’s case. Full of lies and deceit! Can they do this in the US and just walk away?
In my case, they have processed a lesser cashback amount (SBI promo). Complaint raised till the resolutions level but no update even after two weeks. They have clearly understood that the customer will write some nasty mails or make some angry calls and then keep quiet. Because that’s what we can do in this country. A few complaints in social media at the most! What consumer protection is available here, in practice (there is a lot in paper, of course)? This is a land of cheapos and dumbos! Talk of noble India, my ass!
@no fpd wrote:
Update: Refund initiated.. seriously !!!
I tell you man, if you have any self-respect, stop buying from those assholes hereafter. I have three SBI cards in my family still I didn’t buy shit in their latest promo. Have some GVs, will exhaust them and then say bye with my middle finger. 
@no fpd if we be loyal, it wont workout… we have to loot them in some or someother way 
Thankfully only one of my amazon order was shipped through GATI i guess its of 2014 diwali sale.
Same story, no delivery attempt. Had to collect the package myself
Edit : Had to search the package myself amongst a pile of trash
Hmm..maybe