I placed this order on 6th October and today is 31st October, I am a Prime Member , the order was Prime fulfilled as well as amazon fulfilled.
Some part of the order was sent by GATI and some part by other couriers. The part sent by GATI was undelivered till today. They extended the date of delivery again and again and now asking me to come over them to collect the order with is not less that 70 KMs
Since one week, the courier is lying about the status of the delivery and I made 4 complaints. Nobody is putting effort to solve the issue, all are lying, everyone is just escalating and understanding the situation after that forwarding to higher authority. But no such real action has been taken.
A courier service has the audacity to update wrong information that the order is on hold as per customer request and when I contact amazon they takes no action, already one week over, delivery timeline was also over but nobody takes responsibility.
This implies amazon customer service proved its customer as a liar, as no action was taken or the status of the order was not modified as amazon could able to deliver on time, instead you are making a false claim that the customer asked for delayed delivery???
Courier calls up and asked the customer to travel 70KM to take the prepaid order?? how ridiculous !!! and after informing amazon customer care they sits idle and makes a bunch of copy paste false promise.
This is not the first incident with GATI courier, I made several complaints to amazon customer service but nobody bothers, I requested many times not to send courier through GATI but nobody bothers.
Part of the same order was sent by different courier but you guys will never change and end up sending some part using GATI. great .. if I ask you will make some false promises, ask for apology and will assure that it wont happen next time.. this is amazon nowadays.I wondered why nowadays people lost trust on amazon, now I can understand the real reason. If a Prime member can face this situation with amazon fulfilled order then I just cant imagine about the seller fulfilled orders. I was a frequent shopper from amazon and suggested many friends and family but now I am afraid to say that I have already moved towards other marketplaces.
Latest Update: They are returning the order, saying customer has refused to receive the delivery!!!! Strange people. I never received a phone call for this status change.
Why to tell lies, why cant you acknowledge your fault amazon cant fulfill the order, thats it. Why to blame the customer always.
Another mail received.
As I agreed for replacement they wont give it, issuing refund saying its not available with same seller !!!
31-OCT-2016 Customer refused delivery
25-OCT-2016 Delayed delivery on request
31-OCT-2016 Undelivered due to CUSTOMER /CONSIGNEE REFUSING TO ACCEPT DELIVERY
29-OCT-2016 Undelivered due to CUSTOMER NOT RESPONDING TO CALLS
Conclusion: amazon is no more customer friendly marketplace, full of cheaters.
So think twice before taking Prime membership as well as placing an order as amazon fulfilled orders are also not safe.
Thy cant fulfill on time, and full of lies.