Cheated by amazon and GATI

How’s been your experience with Pick-up shops from Amazon?
I have been using them when I place too many small orders.

But if u dont collect on time, package goes back ! No stopping.

GATI customer service was extraordinary.
Fist operator promised me that I would get a call/ if possible delivery status within 6hrs from the local center

Yes they called me indeed.
The status of the order was changed as out for delivery, yesterday itself.
The local customer care executive handled the case beyond my expectation,
Before I spoke they acknowledged that all the updates were fake and promised me to deliver the order by yesterday or by today positively.
And they did that. After delivery they called me for the confirmation.

Previously I had experience with bluedart customer care, which is horrible.
Speed post was okey type, not bad. As a govt organization they are doing far better than many private concerns in terms customer support.
I guess GATI has kept all the momentum with customer support. that’s why their couriers are slow.

Now this was my reply to amazon.

Finally today afternoon the order was delivered. But amazon refunded the money as well.
I asked for replacement but you guys refunded instead, which is not at all a solution. If I dont need the order then on the first hand why should I place it?
So refunding money was not a viable way to deal this case at all, its just another escapist mentality from amazon customer service.

What do you really think? Why I am fighting with you guys since last week, and waited for this order from last one one month?

Cheap mentality from amazon customer associates.

Anyway GATI courier responded after contacted them, they have not made any false promises after I personally contacted them.
In fact GATI informed me that there was no communication from amazon side regarding this order.

I can see you have refunded the order amount into my amazon GC balance, I request you to please deduct the same as early as possible.
I also would expect that amazon customer service will try not to make any false promises/updates, though I shall be visiting amazon marketplace till my GC balance get exhausted.

Regards

Update:
Reply from amazon

Hello,

We’re writing to you about your order number 171-7655643-6105941

As already inform you that your package was lost in transit and We had issued the full refund to your original payment method.(I.e, Gift certificate)

However, I’m sorry, I will not be able to provide any additional information in this regard than what has been already provided.

Thank you for your understanding.

Warmest regards,

see they even dont bother to read the mail and present order status
Same copy paste reply
god knows what is there work culture (may be they are bound to reply thousands mail a day)
feeling pity for them

My reply:
Nothing was lost, it was a lie from your side. It was successfully delivered after contacting the courier. Now deduct the refund amount from my account and get the hell out of here.

@no fpd wrote:

GATI customer service was extraordinary.
Fist operator promised me that I would get a call/ if possible delivery status within 6hrs from the local center

Yes they called me indeed.
The status of the order was changed as out for delivery, yesterday itself.
The local customer care executive handled the case beyond my expectation,
Before I spoke they acknowledged that all the updates were fake and promised me to deliver the order by yesterday or by today positively.
And they did that. After delivery they called me for the confirmation.

Previously I had experience with bluedart customer care, which is horrible.
Speed post was okey type, not bad. As a govt organization they are doing far better than many private concerns in terms customer support.
I guess GATI has kept all the momentum with customer support. that’s why their couriers are slow.


Now this was my reply to amazon.

Finally today afternoon the order was delivered. But amazon refunded the money as well.
I asked for replacement but you guys refunded instead, which is not at all a solution. If I dont need the order then on the first hand why should I place it?
So refunding money was not a viable way to deal this case at all, its just another escapist mentality from amazon customer service.

What do you really think? Why I am fighting with you guys since last week, and waited for this order from last one one month?

Cheap mentality from amazon customer associates.

Anyway GATI courier responded after contacted them, they have not made any false promises after I personally contacted them.
In fact GATI informed me that there was no communication from amazon side regarding this order.

I can see you have refunded the order amount into my amazon GC balance, I request you to please deduct the same as early as possible.
I also would expect that amazon customer service will try not to make any false promises/updates, though I shall be visiting amazon marketplace till my GC balance get exhausted.

Regards

They probably won’t deduct the balance. Have fun.

@as005 wrote:

@no fpd wrote:

GATI customer service was extraordinary.
Fist operator promised me that I would get a call/ if possible delivery status within 6hrs from the local center

Yes they called me indeed.
The status of the order was changed as out for delivery, yesterday itself.
The local customer care executive handled the case beyond my expectation,
Before I spoke they acknowledged that all the updates were fake and promised me to deliver the order by yesterday or by today positively.
And they did that. After delivery they called me for the confirmation.

Previously I had experience with bluedart customer care, which is horrible.
Speed post was okey type, not bad. As a govt organization they are doing far better than many private concerns in terms customer support.
I guess GATI has kept all the momentum with customer support. that’s why their couriers are slow.


Now this was my reply to amazon.

Finally today afternoon the order was delivered. But amazon refunded the money as well.
I asked for replacement but you guys refunded instead, which is not at all a solution. If I dont need the order then on the first hand why should I place it?
So refunding money was not a viable way to deal this case at all, its just another escapist mentality from amazon customer service.

What do you really think? Why I am fighting with you guys since last week, and waited for this order from last one one month?

Cheap mentality from amazon customer associates.

Anyway GATI courier responded after contacted them, they have not made any false promises after I personally contacted them.
In fact GATI informed me that there was no communication from amazon side regarding this order.

I can see you have refunded the order amount into my amazon GC balance, I request you to please deduct the same as early as possible.
I also would expect that amazon customer service will try not to make any false promises/updates, though I shall be visiting amazon marketplace till my GC balance get exhausted.

Regards

They probably won’t deduct the balance. Have fun.

You think the entire experience was fun? It is because of customers like you that such stores are thriving here. Pathetic!

GATI still live I already done this to them in my area

@DealLooter wrote:

GATI still live I already done this to them in my area

@no fpd wrote:

GATI customer service was extraordinary.
Fist operator promised me that I would get a call/ if possible delivery status within 6hrs from the local center

Yes they called me indeed.
The status of the order was changed as out for delivery, yesterday itself.
The local customer care executive handled the case beyond my expectation,
Before I spoke they acknowledged that all the updates were fake and promised me to deliver the order by yesterday or by today positively.
And they did that. After delivery they called me for the confirmation.

Previously I had experience with bluedart customer care, which is horrible.
Speed post was okey type, not bad. As a govt organization they are doing far better than many private concerns in terms customer support.
I guess GATI has kept all the momentum with customer support. that’s why their couriers are slow.

Now this was my reply to amazon.

Finally today afternoon the order was delivered. But amazon refunded the money as well.
I asked for replacement but you guys refunded instead, which is not at all a solution. If I dont need the order then on the first hand why should I place it?
So refunding money was not a viable way to deal this case at all, its just another escapist mentality from amazon customer service.

What do you really think? Why I am fighting with you guys since last week, and waited for this order from last one one month?

Cheap mentality from amazon customer associates.

Anyway GATI courier responded after contacted them, they have not made any false promises after I personally contacted them.
In fact GATI informed me that there was no communication from amazon side regarding this order.

I can see you have refunded the order amount into my amazon GC balance, I request you to please deduct the same as early as possible.
I also would expect that amazon customer service will try not to make any false promises/updates, though I shall be visiting amazon marketplace till my GC balance get exhausted.

Regards

Update:
Reply from amazon

Hello,

We’re writing to you about your order number 171-7655643-6105941

As already inform you that your package was lost in transit and We had issued the full refund to your original payment method.(I.e, Gift certificate)

However, I’m sorry, I will not be able to provide any additional information in this regard than what has been already provided.

Thank you for your understanding.

Warmest regards,

see they even dont bother to read the mail and present order status
Same copy paste reply
god knows what is there work culture (may be they are bound to reply thousands mail a day)
feeling pity for them

My reply:
Nothing was lost, it was a lie from your side. It was successfully delivered after contacting the courier. Now deduct the refund amount from my account and get the hell out of here.

Atroicous!

@ranjithsai01 Did you read this?

gati Ki gati toh ekdum ghatiya Hain

@DealSeeker Anything to say?

@gaurav agrawal wrote:

gati Ki gati toh ekdum ghatiya Hain

GATI .is basically for surface cargo and obviously it will be slower than others

I have almost stopped buying from Amazon !
Just because of GATI courier service !
Flipkart is way better in delivering !

@ranjithsai01 wrote:

Actually one of my packages sent through India post has also gone missing from 10 days with the last update having left Mumbai. Anything they tell about escalating, contacting the courier service, contacting shipping is a big lie. Just ask them to put the carrier on conference and insist on speaking to a supervisor if the agent doesn’t respond properly. Tell the supervisor clearly that you are done waiting and ask them to raise a replacement order as it was amazon’s mistake. Prefer chat when you have enough time to keep them on hold as they try the delaying tactics on phone to frustrate you. Just do you browsing and stuff while speaking them on chat which is when they can have all the time to speak to the supervisors are raise a replacement request.

@no fpd

@bip100 wrote:

In case of delay in delivery after shipment, one should always contact the respective courier agency. The package is with them and ultimately only they can deliver it. Recently there are several cases of bluedart delaying my delivery by updating false status. Every time I contact blue dart cc only to get explanation. They update it in their server and promise next day delivery.
It is hard for larger companies (Amazon here) to specify couriers as per individual customer request. What they can do maximum is not to renew the contract with faulty service (GATI here) if there are sufficient complaints.
As a customer, you can just put pressure on Amazon to get compensation.

@saymyname wrote:

@ranjithsai01 wrote:

Actually one of my packages sent through India post has also gone missing from 10 days with the last update having left Mumbai. Anything they tell about escalating, contacting the courier service, contacting shipping is a big lie. Just ask them to put the carrier on conference and insist on speaking to a supervisor if the agent doesn’t respond properly. Tell the supervisor clearly that you are done waiting and ask them to raise a replacement order as it was amazon’s mistake. Prefer chat when you have enough time to keep them on hold as they try the delaying tactics on phone to frustrate you. Just do you browsing and stuff while speaking them on chat which is when they can have all the time to speak to the supervisors are raise a replacement request.

@no fpd

Do you shop for the entire colony or what? I find your reply in almost all the “cheated” posts

On a serious note I get a lots of amazon GCs so I buy most of the stuff from amazon/pantry/now. I place at least 20-25 orders every month.

@Magus wrote:

@no fpd wrote:

GATI customer service was extraordinary.
Fist operator promised me that I would get a call/ if possible delivery status within 6hrs from the local center

Yes they called me indeed.
The status of the order was changed as out for delivery, yesterday itself.
The local customer care executive handled the case beyond my expectation,
Before I spoke they acknowledged that all the updates were fake and promised me to deliver the order by yesterday or by today positively.
And they did that. After delivery they called me for the confirmation.

Previously I had experience with bluedart customer care, which is horrible.
Speed post was okey type, not bad. As a govt organization they are doing far better than many private concerns in terms customer support.
I guess GATI has kept all the momentum with customer support. that’s why their couriers are slow.

Now this was my reply to amazon.

Finally today afternoon the order was delivered. But amazon refunded the money as well.
I asked for replacement but you guys refunded instead, which is not at all a solution. If I dont need the order then on the first hand why should I place it?
So refunding money was not a viable way to deal this case at all, its just another escapist mentality from amazon customer service.

What do you really think? Why I am fighting with you guys since last week, and waited for this order from last one one month?

Cheap mentality from amazon customer associates.

Anyway GATI courier responded after contacted them, they have not made any false promises after I personally contacted them.
In fact GATI informed me that there was no communication from amazon side regarding this order.

I can see you have refunded the order amount into my amazon GC balance, I request you to please deduct the same as early as possible.
I also would expect that amazon customer service will try not to make any false promises/updates, though I shall be visiting amazon marketplace till my GC balance get exhausted.

Regards

Update:
Reply from amazon

Hello,

We’re writing to you about your order number 171-7655643-6105941

As already inform you that your package was lost in transit and We had issued the full refund to your original payment method.(I.e, Gift certificate)

However, I’m sorry, I will not be able to provide any additional information in this regard than what has been already provided.

Thank you for your understanding.

Warmest regards,

see they even dont bother to read the mail and present order status
Same copy paste reply
god knows what is there work culture (may be they are bound to reply thousands mail a day)
feeling pity for them

My reply:
Nothing was lost, it was a lie from your side. It was successfully delivered after contacting the courier. Now deduct the refund amount from my account and get the hell out of here.

Atroicous!

@ranjithsai01 Did you read this?

@saymyname wrote:

Do you shop for the entire colony or what? I find your reply in almost all the “cheated” posts

@Magus wrote:

@as005 wrote:

@no fpd wrote:

GATI customer service was extraordinary.
Fist operator promised me that I would get a call/ if possible delivery status within 6hrs from the local center

Yes they called me indeed.
The status of the order was changed as out for delivery, yesterday itself.
The local customer care executive handled the case beyond my expectation,
Before I spoke they acknowledged that all the updates were fake and promised me to deliver the order by yesterday or by today positively.
And they did that. After delivery they called me for the confirmation.

Previously I had experience with bluedart customer care, which is horrible.
Speed post was okey type, not bad. As a govt organization they are doing far better than many private concerns in terms customer support.
I guess GATI has kept all the momentum with customer support. that’s why their couriers are slow.


Now this was my reply to amazon.

Finally today afternoon the order was delivered. But amazon refunded the money as well.
I asked for replacement but you guys refunded instead, which is not at all a solution. If I dont need the order then on the first hand why should I place it?
So refunding money was not a viable way to deal this case at all, its just another escapist mentality from amazon customer service.

What do you really think? Why I am fighting with you guys since last week, and waited for this order from last one one month?

Cheap mentality from amazon customer associates.

Anyway GATI courier responded after contacted them, they have not made any false promises after I personally contacted them.
In fact GATI informed me that there was no communication from amazon side regarding this order.

I can see you have refunded the order amount into my amazon GC balance, I request you to please deduct the same as early as possible.
I also would expect that amazon customer service will try not to make any false promises/updates, though I shall be visiting amazon marketplace till my GC balance get exhausted.

Regards

They probably won’t deduct the balance. Have fun.

You think the entire experience was fun? It is because of customers like you that such stores are thriving here. Pathetic!

@saymyname wrote:

@bip100 wrote:

In case of delay in delivery after shipment, one should always contact the respective courier agency. The package is with them and ultimately only they can deliver it. Recently there are several cases of bluedart delaying my delivery by updating false status. Every time I contact blue dart cc only to get explanation. They update it in their server and promise next day delivery.
It is hard for larger companies (Amazon here) to specify couriers as per individual customer request. What they can do maximum is not to renew the contract with faulty service (GATI here) if there are sufficient complaints.
As a customer, you can just put pressure on Amazon to get compensation.

For me with Bluedart there is no update since last 2 weeks

Had you tried calling them? 1860 233 1234
Tell them to make delivery next day.

@ranjithsai01 wrote:

@saymyname wrote:

@ranjithsai01 wrote:

Actually one of my packages sent through India post has also gone missing from 10 days with the last update having left Mumbai. Anything they tell about escalating, contacting the courier service, contacting shipping is a big lie. Just ask them to put the carrier on conference and insist on speaking to a supervisor if the agent doesn’t respond properly. Tell the supervisor clearly that you are done waiting and ask them to raise a replacement order as it was amazon’s mistake. Prefer chat when you have enough time to keep them on hold as they try the delaying tactics on phone to frustrate you. Just do you browsing and stuff while speaking them on chat which is when they can have all the time to speak to the supervisors are raise a replacement request.

@no fpd

Do you shop for the entire colony or what? I find your reply in almost all the “cheated” posts

I guess I am the only one who shops online as I have not seen any courier guys stopping near any of my neighbors houses.

On a serious note I get a lots of amazon GCs so I buy most of the stuff from amazon/pantry/now. I place at least 20-25 orders every month.

@bip100 wrote:

@saymyname wrote:

@bip100 wrote:

In case of delay in delivery after shipment, one should always contact the respective courier agency. The package is with them and ultimately only they can deliver it. Recently there are several cases of bluedart delaying my delivery by updating false status. Every time I contact blue dart cc only to get explanation. They update it in their server and promise next day delivery.
It is hard for larger companies (Amazon here) to specify couriers as per individual customer request. What they can do maximum is not to renew the contract with faulty service (GATI here) if there are sufficient complaints.
As a customer, you can just put pressure on Amazon to get compensation.

For me with Bluedart there is no update since last 2 weeks

Had you tried calling them? 1860 233 1234
Tell them to make delivery next day.

@ranjithsai01 wrote:

@saymyname wrote:

@ranjithsai01 wrote:

Actually one of my packages sent through India post has also gone missing from 10 days with the last update having left Mumbai. Anything they tell about escalating, contacting the courier service, contacting shipping is a big lie. Just ask them to put the carrier on conference and insist on speaking to a supervisor if the agent doesn’t respond properly. Tell the supervisor clearly that you are done waiting and ask them to raise a replacement order as it was amazon’s mistake. Prefer chat when you have enough time to keep them on hold as they try the delaying tactics on phone to frustrate you. Just do you browsing and stuff while speaking them on chat which is when they can have all the time to speak to the supervisors are raise a replacement request.

@no fpd

Do you shop for the entire colony or what? I find your reply in almost all the “cheated” posts

I guess I am the only one who shops online as I have not seen any courier guys stopping near any of my neighbors houses.

On a serious note I get a lots of amazon GCs so I buy most of the stuff from amazon/pantry/now. I place at least 20-25 orders every month

@saymyname wrote:

@ranjithsai01 wrote:

@saymyname wrote:

@ranjithsai01 wrote:

Actually one of my packages sent through India post has also gone missing from 10 days with the last update having left Mumbai. Anything they tell about escalating, contacting the courier service, contacting shipping is a big lie. Just ask them to put the carrier on conference and insist on speaking to a supervisor if the agent doesn’t respond properly. Tell the supervisor clearly that you are done waiting and ask them to raise a replacement order as it was amazon’s mistake. Prefer chat when you have enough time to keep them on hold as they try the delaying tactics on phone to frustrate you. Just do you browsing and stuff while speaking them on chat which is when they can have all the time to speak to the supervisors are raise a replacement request.

@no fpd

Do you shop for the entire colony or what? I find your reply in almost all the “cheated” posts

I guess I am the only one who shops online as I have not seen any courier guys stopping near any of my neighbors houses.

On a serious note I get a lots of amazon GCs so I buy most of the stuff from amazon/pantry/now. I place at least 20-25 orders every month

@DealSeeker How deep is your order?

Well, typing on mobile sometimes is tough. It was supposed to be “…shops online in my colony”

By the way how is it corruption?

@ranjithsai01 wrote:

@saymyname wrote:

@ranjithsai01 wrote:

@saymyname wrote:

@ranjithsai01 wrote:

Actually one of my packages sent through India post has also gone missing from 10 days with the last update having left Mumbai. Anything they tell about escalating, contacting the courier service, contacting shipping is a big lie. Just ask them to put the carrier on conference and insist on speaking to a supervisor if the agent doesn’t respond properly. Tell the supervisor clearly that you are done waiting and ask them to raise a replacement order as it was amazon’s mistake. Prefer chat when you have enough time to keep them on hold as they try the delaying tactics on phone to frustrate you. Just do you browsing and stuff while speaking them on chat which is when they can have all the time to speak to the supervisors are raise a replacement request.

@no fpd

Do you shop for the entire colony or what? I find your reply in almost all the “cheated” posts

I guess I am the only one who shops online as I have not seen any courier guys stopping near any of my neighbors houses.

On a serious note I get a lots of amazon GCs so I buy most of the stuff from amazon/pantry/now. I place at least 20-25 orders every month

@DealSeeker How deep is your order?

Well, typing on mobile sometimes is tough. It was supposed to be “…shops online in my colony”

By the way how is it corruption?

@saymyname wrote:

@ranjithsai01 wrote:

@saymyname wrote:

@ranjithsai01 wrote:

@saymyname wrote:

@ranjithsai01 wrote:

Actually one of my packages sent through India post has also gone missing from 10 days with the last update having left Mumbai. Anything they tell about escalating, contacting the courier service, contacting shipping is a big lie. Just ask them to put the carrier on conference and insist on speaking to a supervisor if the agent doesn’t respond properly. Tell the supervisor clearly that you are done waiting and ask them to raise a replacement order as it was amazon’s mistake. Prefer chat when you have enough time to keep them on hold as they try the delaying tactics on phone to frustrate you. Just do you browsing and stuff while speaking them on chat which is when they can have all the time to speak to the supervisors are raise a replacement request.

@no fpd

Do you shop for the entire colony or what? I find your reply in almost all the “cheated” posts

I guess I am the only one who shops online as I have not seen any courier guys stopping near any of my neighbors houses.

On a serious note I get a lots of amazon GCs so I buy most of the stuff from amazon/pantry/now. I place at least 20-25 orders every month

@DealSeeker How deep is your order?

Well, typing on mobile sometimes is tough. It was supposed to be “…shops online in my colony”

By the way how is it corruption?

Just kidding. I meant like one gives expensive gifts instead of money, in that way. GCs to save tax right.

Yeah it’s something like that. But it’s for the efforts we put and they don’t want to pay through regular channel

i think for metros cities n some tier 2 cities amazon is gud in delivery..
recently my incident wth amazon i ordered bru instant instead of that they delivered bru gold. i called cc n complained they sent new product
again i received the same this time they gave full refunded..
here what happened is i received 2 bru gold for free.

@no fpd wrote:

GATI customer service was extraordinary.
Fist operator promised me that I would get a call/ if possible delivery status within 6hrs from the local center

Yes they called me indeed.
The status of the order was changed as out for delivery, yesterday itself.
The local customer care executive handled the case beyond my expectation,
Before I spoke they acknowledged that all the updates were fake and promised me to deliver the order by yesterday or by today positively.
And they did that. After delivery they called me for the confirmation.

Previously I had experience with bluedart customer care, which is horrible.
Speed post was okey type, not bad. As a govt organization they are doing far better than many private concerns in terms customer support.
I guess GATI has kept all the momentum with customer support. that’s why their couriers are slow.

Now this was my reply to amazon.

Finally today afternoon the order was delivered. But amazon refunded the money as well.
I asked for replacement but you guys refunded instead, which is not at all a solution. If I dont need the order then on the first hand why should I place it?
So refunding money was not a viable way to deal this case at all, its just another escapist mentality from amazon customer service.

What do you really think? Why I am fighting with you guys since last week, and waited for this order from last one one month?

Cheap mentality from amazon customer associates.

Anyway GATI courier responded after contacted them, they have not made any false promises after I personally contacted them.
In fact GATI informed me that there was no communication from amazon side regarding this order.

I can see you have refunded the order amount into my amazon GC balance, I request you to please deduct the same as early as possible.
I also would expect that amazon customer service will try not to make any false promises/updates, though I shall be visiting amazon marketplace till my GC balance get exhausted.

Regards

Update:
Reply from amazon

Hello,

We’re writing to you about your order number 171-7655643-6105941

As already inform you that your package was lost in transit and We had issued the full refund to your original payment method.(I.e, Gift certificate)

However, I’m sorry, I will not be able to provide any additional information in this regard than what has been already provided.

Thank you for your understanding.

Warmest regards,

see they even dont bother to read the mail and present order status
Same copy paste reply
god knows what is there work culture (may be they are bound to reply thousands mail a day)
feeling pity for them

My reply:
Nothing was lost, it was a lie from your side. It was successfully delivered after contacting the courier. Now deduct the refund amount from my account and get the hell out of here.

@saymyname wrote:

Use that amount, Buy something for the underprivileged, spread happiness. Cc @Magus

FKYI: The entire order was for the underprivileged and most of them got the gift on the day of Diwali, rest had to wait a bit more

@no fpd wrote:

@saymyname wrote:

Use that amount, Buy something for the underprivileged, spread happiness. Cc @Magus

FKYI: The entire order was for the underprivileged and most of them got the gift on the day of Diwali, rest had to wait a bit more