I added 2600 rs to my citrus wallet on 25 sep 2016 through my SBI debit card and transferred the amount in parts to 3 different bank accounts (not SBI account through which I added the money).
Citrus processes bank withdrawals through NEFT and I have successfully received the money in 2 accounts on 26 sep while I couldn’t verify whether withdrawal to the 3rd account was succesful.
If NEFT withdrawal fails, then the amount will be reversed to my citrus wallet (correct me if I’m wrong). Since I didn’t get any amount refunded, I presumed that the 3rd NEFT withdrawal was also successful.
However, on 29 sep my SBI account was credited with 2600 rs. The entries in my mobile banking mini statement/pass book are :-
25-SEP-2016 POS PRCH POS 044xxx Citrus Cash Mumbai 2600 (Dr)
29-SEP-2016 BULK POSTING TXN 044xxx DT 25-SEP-16 AT CP000006 2600 (Cr)
Now I’m unclear about these things :-
1) Did citrus credit the amount due to any technical error ? OR the amount was refunded by SBI because it thought that the transaction on 25 sep was unsuccessful ?
2) I asked the lady who printed my bank pass book and she was unsure about it. Will the amount get automatically reversed by SBI (if mistake from them) OR do I need to contact citrus about this ?
I do wish to return the amount to its rightful owner and I have read this thread → (https://www.desidime.com/forums/dost-and-dimes/t...) about how the OP had to face unnecessary trouble.
Help from bankers or experienced persons in this regard is needed.