Never Be Honest to Online wallet services

Never Be Honest to Online wallet services

Score: 9 Votes: 9
Score: 9 Votes: 9
Score: 9 Votes: 9
Score: 9 Votes: 9
Score: 9 Votes: 9
Giphy2
Deal Subedar
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407
2512
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before i tell my story let me say this i have been a stupid completely

I withdrawn money from my citrus wallet on July 7 of 750₹ to my bank account but that same amount was credited to me twice so instead of taking the money as my friend said i messaged citrus about this duplicate transaction and they asked for my bank statement i sent the same .after checking they asked to add 750rs to the wallet again which they will take back & i agreed.meanwhile bank took 300rs from my account wrongly so i complained on bank and sent mail to citrus stating to give some time while i fix my issue with bank.a month after friend sends me money on Citrus they take 750₹ without my knowledge and called me to inform me about this after taking the money.i wasn’t sad they took the money but was angry they took it without my knowledge so i deleted my account on citrus so everything came to an end

Now that’s what i thought but its not the end their bank partner Kotak which credited me 750rs wrongly complained against me last week and froze my bank account.i have a IOB bank account so i went to the bank asked why my account is frozen they explained me this “Kotak and Citrus filed a complaint so we froze your account”.After showing all the proof for Citrus talking the money back,bank didn’t agree with me stating that my account will be kept frozen until Kotak take their complaint back.

Contacted Citrus now they said “Hey, Please note that we do not have rights for freezing any of our customer’s personal bank account. Request you to get in touch with your respective bank.” so called customer care now they saying to ask the IOB bank to mail citrus why they blocked the account but they wont contact their bank partner Kotak who complained against me.

My account is frozen because of a mistake from Citrus end ,gonna talk lot of time just to fix this issue from my IOB bank which has terrible customer service

All i wanted to say is if something happens to you don’t act stupid like me

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65 Comments  |  
27 Dimers
Timon    gesture drawing by gooseberry007
Deal Lieutenant
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4674
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Moral of the story is … Silently keep the money. https://cdn1.desidime.com/assets/textile-editor/icon_biggrin.gif

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Deal Lieutenant
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I too faced some duplicate txn issue long back.. i kept silent and enjoyed it… got two 2k amounts when i have withdrawn one 2k…. i never used that account again out of the fear that they will deduct once i load amount in it..

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Deal Lieutenant
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Create account .in citrus again

Call citrus

Connect to manager

Explain situation

If he is nice he will give u 750 rs back

If he does not ask for all of their high authority and send email and keep tweet them

286 907
Deal Major
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436
21788
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@MovieSeeker samething happend to me, Zopper dint giv 600 referal credits to my friend… but i gave them 40k back, which was refunded by them mistakenly https://cdn2.desidime.com/assets/textile-editor/icon_smile.gif I could have kept 40k and led tv freely https://cdn3.desidime.com/assets/textile-editor/icon_lol.gif

Kabali
Deal Colonel
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23,644
34048
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dont know which expression i should give https://cdn2.desidime.com/assets/textile-editor/icon_rolleyes.gif

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286 907
Deal Major
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21788
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@Cherry wrote:

I too faced some duplicate txn issue long back.. i kept silent and enjoyed it… got two 2k amounts when i have withdrawn one 2k…. i never used that account again out of the fear that they will deduct once i load amount in it..


lol

Giphy2
Deal Subedar
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407
2512
25

I don’t want any money from those idiots. My whole account is frozen I can’t use net banking or anything.

Giphy2
Deal Subedar
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2512
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@rajrocks wrote:

dont know which expression i should give https://cdn2.desidime.com/assets/textile-editor/icon_rolleyes.gif

you can give a happy face and don’t be honest to these guys . it only make it worse .

286 907
Deal Major
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436
21788
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@rajrocks wrote:

dont know which expression i should give https://cdn2.desidime.com/assets/textile-editor/icon_rolleyes.gif


you can use this – https://cdn1.desidime.com/assets/textile-editor/icon_eek.gif or ask @Magus https://cdn2.desidime.com/assets/textile-editor/icon_toungueout.gif https://cdn2.desidime.com/assets/textile-editor/icon_toungueout.gif

Images %286%29
Deal Captain
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You seem a very good guy. And you had to pay for being very good. https://cdn1.desidime.com/assets/textile-editor/icon_biggrin.gif https://cdn3.desidime.com/assets/textile-editor/icon_lol.gif

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Deal Lieutenant
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@MovieSeeker wrote:

I don’t want any money from those idiots. My whole account is frozen I can’t use net banking or anything.

if you can just go to branch and meet manager personally

he will sort out

for further help tagging @Alpha.Barood

Shutterstock 1013504321
Deal Subedar
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@Smarty wrote:

@MovieSeeker wrote:

I don’t want any money from those idiots. My whole account is frozen I can’t use net banking or anything.

if you can just go to branch and meet manager personally

he will sort out

for further help tagging @Alpha.Barood


Kyu SBI me account hai kya jo help karega https://cdn2.desidime.com/assets/textile-editor/icon_smile.gif

Tumblr n4kqg2kerk1tzsjxho3 500
Moderator
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Somebody please kill me.. https://cdn2.desidime.com/assets/textile-editor/icon_evil.gif

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Deal Subedar
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https://cdn1.desidime.com/assets/textile-editor/icon_confused.gif
Osho
Critic
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@BUTTERFLYBOY wrote:

You seem a very good guy. And you had to pay for being very good. https://cdn1.desidime.com/assets/textile-editor/icon_biggrin.gif https://cdn3.desidime.com/assets/textile-editor/icon_lol.gif



Exactly! Such txns will get flagged during auditing and they will reverse the amount. Who told you to act smart @MovieSeeker ? https://cdn2.desidime.com/assets/textile-editor/icon_toungueout.gif

Osho
Critic
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Moreover, I don’t understand how they can take money from your Citrus wallet. Is this professional banking or some petty shop account settlement? They should have formally contacted IOB via Kotak and reversed the transaction. Seems some amateur from Citrus did this to save his ass. Correct me if I’m wrong, @Alpha.Barood

Draw
Deal Colonel
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1,179
52060
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I have done 4 transactions on greencart 2 years bak,
Wallet generic name shown in cc stat, which I disputed and block the funds to gcart for 3 months.

Cc (amex) has asked them all proof of delivering the ordered product (veg +groceries), and funds took 3 months more to reach In merchant acc.
Till than they have shown 5k debit balance in my acc and my second acc. Also frozen..

Never shopped again even after acc . got activated, ultimately it closed.

Conclusion- playing with WALLET could be against consumer and playing with consumer can cause harm to merchant, as they are more tech savvy.

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Deal Colonel
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@Magus wrote:

Moreover, I don’t understand how they can take money from your Citrus wallet. Is this professional banking or some petty shop account settlement? They should have formally contacted IOB via Kotak and reversed the transaction. Seems some amateur from Citrus did this to save his ass. Correct me if I’m wrong, @Alpha.Barood


If citrus has paid extra thr KMB , by their fault.
Its ideal to reverse the trans. With same channel via. Correct reference and wallet /bank are rightful and dutiful to do that.

Hence, citrus is supposed to mark a lien on wallet , so that amount up to 750 is blocked automatically and no customer consent is required.

In case KMB got any communication from xyz for suspicious tr. , its difficult to make them correct and remove the confusion between KMB and xyz.

Osho
Critic
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13308
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@Alpha.Barood wrote:

If citrus has paid extra thr KMB , by their fault.
Its ideal to reverse the trans. With same channel via. Correct reference and wallet /bank are rightful and dutiful to do that.

Hence, citrus is supposed to mark a lien on wallet , so that amount up to 750 is blocked automatically and no customer consent is required.

In case KMB got any communication from xyz for suspicious tr. , its difficult to make them correct and remove the confusion between KMB and xyz.



Exactly! But Citrus has just debited the amount from wallet without keeping KMB in loop. Seems they just flagged the duplicate txn without letting KMB know about the lien. Assholes!

Draw
Deal Colonel
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1,179
52060
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@Magus wrote:

@Alpha.Barood wrote:

If citrus has paid extra thr KMB , by their fault.
Its ideal to reverse the trans. With same channel via. Correct reference and wallet /bank are rightful and dutiful to do that.

Hence, citrus is supposed to mark a lien on wallet , so that amount up to 750 is blocked automatically and no customer consent is required.

In case KMB got any communication from xyz for suspicious tr. , its difficult to make them correct and remove the confusion between KMB and xyz.



Exactly! But Citrus has just debited the amount from wallet without keeping KMB in loop. Seems they just flagged the duplicate txn without letting KMB know about the lien. Assholes!

it could be system deficiency as

1. marking a lien , getting some funds in lien deposit and adjusting it and cancelling the lien are 4 action points , which are not automated.
2. advising the KMB of recovering the amount and closing the dispute as human dependant and no specific timeframe may not set or set at once in a month to cross check.

IMO, citrus in not defaulted on intention or procedural lapse,
however, action should be timely and some method should be there to verify such recovery and communicating KMB to closure of issue should be faster.

Osho
Critic
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169
13308
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@Alpha.Barood wrote:

it could be system deficiency as

1. marking a lien , getting some funds in lien deposit and adjusting it and cancelling the lien are 4 action points , which are not automated.
2. advising the KMB of recovering the amount and closing the dispute as human dependant and no specific timeframe may not set or set at once in a month to cross check.

IMO, citrus in not defaulted on intention or procedural lapse,
however, action should be timely and some method should be there to verify such recovery and communicating KMB to closure of issue should be faster.


But his real account is frozen which could mean a lot to him. Such faults can never be justified. https://cdn3.desidime.com/assets/textile-editor/icon_sad.gif

Draw
Deal Colonel
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1,179
52060
1048
@Magus wrote:

@Alpha.Barood wrote:

it could be system deficiency as

1. marking a lien , getting some funds in lien deposit and adjusting it and cancelling the lien are 4 action points , which are not automated.
2. advising the KMB of recovering the amount and closing the dispute as human dependant and no specific timeframe may not set or set at once in a month to cross check.

IMO, citrus in not defaulted on intention or procedural lapse,
however, action should be timely and some method should be there to verify such recovery and communicating KMB to closure of issue should be faster.


But his real account is frozen which could mean a lot to him. Such faults can never be justified. https://cdn3.desidime.com/assets/textile-editor/icon_sad.gif


first the fault is shouldered on customer, so what to do ?

Osho
Critic
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169
13308
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@Alpha.Barood wrote:

first the fault is shouldered on customer, so what to do ?



Huh! That’s unforgivable. He meant them good, after all. Where will they find such customers these days?




Anyone knows the mail IDs of higher authorities at Citrus and KMB? https://cdn1.desidime.com/assets/textile-editor/icon_confused.gif

Images
Deal Cadet
0
62
860
9

U should always file reverse transaction form and should not return money directly
All bank come under control of rbi and threre must be some way to approach rbi

Giphy2
Deal Subedar
7
407
2512
25

Guys honestly I didn’t send them money friend sent 850 that he owe me through citrus wallet , that’s the money they took without my knowledge they should have informed Kotak they got the money but they never did

Giphy2
Deal Subedar
7
407
2512
25
@Magus wrote:


@BUTTERFLYBOY wrote:

You seem a very good guy. And you had to pay for being very good. https://cdn1.desidime.com/assets/textile-editor/icon_biggrin.gif https://cdn3.desidime.com/assets/textile-editor/icon_lol.gif



Exactly! Such txns will get flagged during auditing and they will reverse the amount. Who told you to act smart @MovieSeeker ? https://cdn2.desidime.com/assets/textile-editor/icon_toungueout.gif

i am not acting smart taking the money would have been like cheating so only msged them. but your right I am the one getting punished for acting this way even though it’s their fault.

Thumbimgcrop 1451848469831
Deal Cadet
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734
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I m not getting one thing … https://cdn2.desidime.com/assets/textile-editor/icon_rolleyes.gif

How can some one or some other bank ask to freeze your personal bank account which is nowhere attached to them ?
And your bank should have consulted you once regarding the issue at least one time.

Osho
Critic
21
169
13308
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@FeelMyL0Ve wrote:

@rajrocks wrote:

dont know which expression i should give https://cdn2.desidime.com/assets/textile-editor/icon_rolleyes.gif


you can use this – https://cdn1.desidime.com/assets/textile-editor/icon_eek.gif or ask @Magus https://cdn2.desidime.com/assets/textile-editor/icon_toungueout.gif https://cdn2.desidime.com/assets/textile-editor/icon_toungueout.gif



In fact, @MovieSeeker himself has a nice one for it. Seems he put this after the incident. https://cdn2.desidime.com/assets/textile-editor/icon_toungueout.gif

http://cdn0.desidime.com/avatars/161190/large/frank-michael-fassbender-trailer.jpg?1471364368

Giphy2
Deal Subedar
7
407
2512
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@M.MAHI wrote:

I m not getting one thing … https://cdn2.desidime.com/assets/textile-editor/icon_rolleyes.gif

How can some one or some other bank ask to freeze your personal bank account which is nowhere attached to them ?
And your bank should have consulted you once regarding the issue at least one time.

yep that’s main thing .

Missing