before i tell my story let me say this i have been a stupid completely
I withdrawn money from my citrus wallet on July 7 of 750₹ to my bank account but that same amount was credited to me twice so instead of taking the money as my friend said i messaged citrus about this duplicate transaction and they asked for my bank statement i sent the same .after checking they asked to add 750rs to the wallet again which they will take back & i agreed.meanwhile bank took 300rs from my account wrongly so i complained on bank and sent mail to citrus stating to give some time while i fix my issue with bank.a month after friend sends me money on Citrus they take 750₹ without my knowledge and called me to inform me about this after taking the money.i wasn’t sad they took the money but was angry they took it without my knowledge so i deleted my account on citrus so everything came to an end
Now that’s what i thought but its not the end their bank partner Kotak which credited me 750rs wrongly complained against me last week and froze my bank account.i have a IOB bank account so i went to the bank asked why my account is frozen they explained me this “Kotak and Citrus filed a complaint so we froze your account”.After showing all the proof for Citrus talking the money back,bank didn’t agree with me stating that my account will be kept frozen until Kotak take their complaint back.
Contacted Citrus now they said “Hey, Please note that we do not have rights for freezing any of our customer’s personal bank account. Request you to get in touch with your respective bank.” so called customer care now they saying to ask the IOB bank to mail citrus why they blocked the account but they wont contact their bank partner Kotak who complained against me.
My account is frozen because of a mistake from Citrus end ,gonna talk lot of time just to fix this issue from my IOB bank which has terrible customer service
All i wanted to say is if something happens to you don’t act stupid like me