Does anyone here has trouble getting cashback f...

Does anyone here has trouble getting cashback from amazon recently or is it just me alone?

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I’m seeing this annoyance from around Aug-Sept last year.
At first I thought, maybe it’s a fluke.
So, I told them about the cashback offer, they asked for proof. Since it ended and I had no screenshots so I had to let it go.
They get 1000s of orders so I thought it must have missed it accidentally.
Then it happened again in Nov. This time, I had tons of screenshots. Had to fight against them! I just…?!

Anyways this happened again in January, during one of Republic sale, subscribe n cashback offer. Multiple screenshots of offer and cc chats. Had to escalate the matter to upper level to get back cashback of Rs 500
And now again in June!!!
This time with amazon fashion cb offer of Rs 300. I should have gotten it on 5th and now its 11th.
Like if they’re so not willing to give cashback then wth do they even offer it in the 1st place??

I’m tired of this shit and it’s kinda depressing to find screenshots of offers and TnCs in my gallery folder, almost half of it 😑

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Fashion300 code cannot be applied with any other code or offer check tnc

Yahi bolke katenge tmhara…. wink

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THE_GODFATHER wrote:

Fashion300 code cannot be applied with any other code or offer check tnc

Yahi bolke katenge tmhara…. wink

The offer was buy anything under amazon fashion page offer and get cashback of 300 Rs. Min cart value is 1000.
I bought a safari bag of Rs 1050 and thus I’m qualified.
I double check thia with their cc b4 ordering and have it all in screenshots.
But their standard reply is we’ll give it wait for 2 days.

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Not this much big but a little.. on 1st June I recharged my number, suddenly cb credited in my account though there was no cb banner. I thought it’s an offer. Then 3rd June, there was a banner appeared cig citing 100%cb , after collecting coupon I did recharge.. But this tint no cb… When I ask them, they said you had collected on 1st June itself so no cb this time….I don’t think it’s my problem…. Then I left they issue because cb was very less.

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rini50 wrote:

The offer was buy anything under amazon fashion page offer and get cashback of 300 Rs. Min cart value is 1000.
I bought a safari bag of Rs 1050 and thus I’m qualified.
I double check thia with their cc b4 ordering and have it all in screenshots.
But their standard reply is we’ll give it wait for 2 days.

On checkout page did it showed or not ??? That’s the important thing to be taken care of ?? I never missed a single rupee cb always check coupon at checkout …and don’t believe cc they are like ur ex ….mingling facts is their habit

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Even I have been facing same issues since last few months. The worst part is customer care executives aren’t even aware about the offers.

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rini50 wrote:

The offer was buy anything under amazon fashion page offer and get cashback of 300 Rs. Min cart value is 1000.
I bought a safari bag of Rs 1050 and thus I’m qualified.
I double check thia with their cc b4 ordering and have it all in screenshots.
But their standard reply is we’ll give it wait for 2 days.

I think the offer wasn’t active on 5th June, they expired it prematurely
But did you check if the cashback was showing at checkout?
If it was so then you can rightfully fight

15359988
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Yea they have some problems.. Its not so bad usually.. But This hotstar special CB, I bought something 2 days ago and no CB yet.. Will have to chat and see..

Also there was the 10% CB for using rupay card with COD orders which I did not get in either account. But got CB for paying online in 1.. But they are 2 seaperate offers since when I called CC about not getting CB on the other account by paying online he goes well try the COD offer which is a seperate offer..

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alienteck wrote:

Yea they have some problems.. Its not so bad usually.. But This hotstar special CB, I bought something 2 days ago and no CB yet.. Will have to chat and see..

Also there was the 10% CB for using rupay card with COD orders which I did not get in either account. But got CB for paying online in 1.. But they are 2 seaperate offers since when I called CC about not getting CB on the other account by paying online he goes well try the COD offer which is a seperate offer..

I got the 20% upto 100 instantly and same with Rupay card offer. Both of them were instantly credited.

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BubbleBoyChickenLittle wrote:

I got the 20% upto 100 instantly and same with Rupay card offer. Both of them were instantly credited.

Messaging Assistant | Customer Service
Typically, Amazon Pay cashbacks are instantly credited to your account once the order has shipped.
In some cases, it may take up to 15 days for the cashback to show up on your statement.

Guess I’ll wait a few days and cancel or return the order..

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THE_GODFATHER wrote:

On checkout page did it showed or not ??? That’s the important thing to be taken care of ?? I never missed a single rupee cb always check coupon at checkout …and don’t believe cc they are like ur ex ….mingling facts is their habit

“like ex”… 😂😂😂
yup, I saw it and they too are admitting several times that im eligible and the cashback team will issue it or something but they’re constantly pushing the date further.
Now told me to wait till 17th June 😟
well I’ll wait till then, after that attack on social media.

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androgame wrote:

I think the offer wasn’t active on 5th June, they expired it prematurely
But did you check if the cashback was showing at checkout?
If it was so then you can rightfully fight

I placed the order on 3rd june and I’ve all the receipts so, theyre admitting too that I should get it and they’ll give it but they’re just pushing back the date further.
B4 it used to be flawless. Cashback received without a single mail, sometimes i wasn’t even aware of some offer going on but they would give it from their side!
Kaha gya yeh log??

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rini50 wrote:

I placed the order on 3rd june and I’ve all the receipts so, theyre admitting too that I should get it and they’ll give it but they’re just pushing back the date further.
B4 it used to be flawless. Cashback received without a single mail, sometimes i wasn’t even aware of some offer going on but they would give it from their side!
Kaha gya yeh log??

But bro my question was if you saw the eligible cashback at checkout, their cc is really blind

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androgame wrote:

But bro my question was if you saw the eligible cashback at checkout, their cc is really blind

If at checkout offer was not shown they will refuse for sure..

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Yes same issue from last 2 days
Actually ordered bottle set but showing delivered and signed by me.
I raised a complaint regarding this and they r putting same copy paste  information on calls or chat..etc. let see what they will do

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THE_GODFATHER wrote:

On checkout page did it showed or not ??? That’s the important thing to be taken care of ?? I never missed a single rupee cb always check coupon at checkout …and don’t believe cc they are like ur ex ….mingling facts is their habit

holly krap!!! Just had another conversation with someone and this was the exact opposite of what I was told before.. He was the one who pointed this out to me since I had earlier used rupay card to load balance.. So did not get CB for the offer.. Should have got 25 at least which also I did not get.. ???? He was nice and adamant about taking charge of me getting the CB by ordering it cod and paying at doorstep.. Did not want to get him into trouble for understanding standard English.

She insists there is no COD.. I ask her whats pay at door step then..

Since there is no CB for COD I did not get CB.. Amazing another indian inglesh legalese of weasel words.. Told her to look on the page, says she did..

She would not put pay at door step with cod on the same line.. Like there is a difference.

https://www.amazon.in/gp/browse.html?node=16428...

Prefer to pay at doorstep?
https://cdn0.desidime.com/attachments/photos/570197/medium/5887613doorstep_pcV2.jpg?1560341976

cancelled order.. its only 100.. if amazon wants to play weasel well then we all got to be weasels as well.. No point in following normal ethics when you dont know what that is.

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suplex_city wrote:

Yes same issue from last 2 days
Actually ordered bottle set but showing delivered and signed by me.
I raised a complaint regarding this and they r putting same copy paste  information on calls or chat..etc. let see what they will do

Get them on call

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THE_GODFATHER wrote:

Get them on call

Wont it be better on chat?

Some of the best weasel words I ever seen.. I wonder on what it is eligible…

https://i.imgur.com/RWTQAJr.jpg

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alienteck wrote:

Wont it be better on chat?

Some of the best weasel words I ever seen.. I wonder on what it is eligible…

https://i.imgur.com/RWTQAJr.jpg

No on call there are more sensible ones as per my experience …they handle matter much smartly on call rather than chat

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THE_GODFATHER wrote:

No on call there are more sensible ones as per my experience …they handle matter much smartly on call rather than chat

Is call recorded? I know chat is.. But as you can see they have so many weasel words that it can mean anything and here it is down right, there is no CB no matter what you do.. This is the exact opposite of what she said today… Because I did not get the CB for this…

I am not worried about the 100.. But ethics require respect from both parties.. Or you get run over..

09:39 AM IST Mithun: I understand that you are facing problem with rupay card to place your order.
09:48 AM IST Mithun: I would like to inform you that every eligible Cardholder who uses a Card to make a card-on-delivery / mPOS transaction for purchase made through Amazon.in for the first time
So you need to place order on POD and at the time of delivery you pay from this card
Then you will eligible for 10% cash back
09:50 AM IST Mithun: I would like to inform you that once you pay the order value which was placed on Pay on delivery from your card or M-POS then you will eligible for cash back of 10% up to INR 100.
09:51 AM IST Mithun: so this offer is only for card-on-delivery / mPOS transaction
09:54 AM IST Mithun: I would like to inform you that as this cash back offer is on card-on-delivery / mPOS transaction so you need to place order on COD and please do not worry I will take care of your order till deliver to you.
10:12 AM IST Mithun: I can sense your disappointment and that’s reason I am taking ownership for delivery of your order.
10:13 AM IST Mithun: If you place order on COD you will surely get this offer.

Rupay logo2
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i always send email to amazon customer care for cashback related problem.

they replied:

Greetings from Amazon,

I am sorry to hear that you have not received the cashback automatically for order # 405-xxxxxxxx-xxxxx. Let me help you with the updated information.

To help you with this issue I have escalated this to the cashback team and Its my humble request to you provide us 6 business days of time that is till Mon Fri Jun 07 2019 to get an updated from the cashback team about the next step.

To help you further I am personally following up with your order and I will make sure your concern is resolved at earliest.

I’ve set a reminder to e-mail you back on June 9 2019. regarding our conversation today.Please be assured that you are in the safe hands and you will stay at no loss ,We won’t let down our valuable customers like you in any situation.We appreciate your patience and cooperation.

I would request you to kindly provide me a opportunity to fulfill whatever I have stated in the e-mail.

I honestly value your relationship with Amazon and It’s our privilege to have you as our trusted customer.

We appreciate your feedback. Please use the buttons below to vote about your experience today

after 6-7 days cashback automatically credited to my account.

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abhishek012 wrote:

i always send email to amazon customer care for cashback related problem.

they replied:

Greetings from Amazon,

I am sorry to hear that you have not received the cashback automatically for order # 405-xxxxxxxx-xxxxx. Let me help you with the updated information.

To help you with this issue I have escalated this to the cashback team and Its my humble request to you provide us 6 business days of time that is till Mon Fri Jun 07 2019 to get an updated from the cashback team about the next step.

To help you further I am personally following up with your order and I will make sure your concern is resolved at earliest.

I’ve set a reminder to e-mail you back on June 9 2019. regarding our conversation today.Please be assured that you are in the safe hands and you will stay at no loss ,We won’t let down our valuable customers like you in any situation.We appreciate your patience and cooperation.

I would request you to kindly provide me a opportunity to fulfill whatever I have stated in the e-mail.

I honestly value your relationship with Amazon and It’s our privilege to have you as our trusted customer.

We appreciate your feedback. Please use the buttons below to vote about your experience today

after 6-7 days cashback automatically credited to my account.

Phone conversation brings the solution

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rini50 wrote:

“like ex”… 😂😂😂
yup, I saw it and they too are admitting several times that im eligible and the cashback team will issue it or something but they’re constantly pushing the date further.
Now told me to wait till 17th June 😟
well I’ll wait till then, after that attack on social media.

Dude cc was not that dumb as we think they are actually today i got 300 extra cashback for the order i placed on 30 may ….amazon rocks dude they took time but they fulfileed

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THE_GODFATHER wrote:

Dude cc was not that dumb as we think they are actually today i got 300 extra cashback for the order i placed on 30 may ….amazon rocks dude they took time but they fulfileed

I got it on 18th. But yea, their cashback thing is getting slightly sketchy… like sometimes if you forget about it then they wouldn’t give you either and a few times they would ask you for proves to get your cashback. (Screenshots ftw)
It wasn’t like this about 1 year ago.

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rini50 wrote:

I got it on 18th. But yea, their cashback thing is getting slightly sketchy… like sometimes if you forget about it then they wouldn’t give you either and a few times they would ask you for proves to get your cashback. (Screenshots ftw)
It wasn’t like this about 1 year ago.

Still we got 300 thats the important thing

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