Help needed, AliExpress order

Help needed, AliExpress order

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Deal Subedar
352
1029
11

Hi so i ordered a product from AliExpress and got it delivered. But it is not working. So i raise dispute and gave evidence and AliExpress accepted my evidence as valid. I asked for refund only option but seller counter proposal me for return and refund.
Now the return will definitely cost way more than the product itself. So it would be foolish to accept that. Any experienced person can guide what to do now?

Tagging, @getready All other fellow dimers who have any experience with refund thing. 

10 Comments  |  
5 Dimers
Cropped8790936622552152970
Deal Major
6,701
22152
269

Propose partial refund and deal with the loss pensive

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Deal Subedar
352
1029
11
getready wrote:

Propose partial refund and deal with the loss pensive

Yeah looks like no other option, this is the disadvantage of ordering from outside country sellers. worried

Ros
Deal Subedar
179
1044
7

Reject seller’s proposal citing the above reason (cost of sending vs product cost)…And wait for AliExpress judgement

PS. Never encountered such situation personally

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Deal Cadet
172
938
10

Can you please share the cost of product, and product description also..

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Deal Subedar
352
1029
11
SunnyKh wrote:

Can you please share the cost of product, and product description also..

It is xiaomi mijia soap dispenser, amounting 1543 including shipping.

Missing
Deal Subedar
352
1029
11
getready wrote:

Propose partial refund and deal with the loss pensive

Haha, AliExpress gave the verdict in my favour for full refund without returning

Cropped8790936622552152970
Deal Major
6,701
22152
269
Expand
prabhat775 wrote:

Haha, AliExpress gave the verdict in my favour for full refund without returning

Congrats
Product price worked out in your favor..similar to amazon offering goodwill GVs for certain issues
If its a costly item, they would’ve asked you unboxing video + Testing the device same time

Note: Seller can still dispute with AliExpress verdict

Missing
Deal Subedar
352
1029
11
Expand
getready wrote:

Congrats
Product price worked out in your favor..similar to amazon offering goodwill GVs for certain issues
If its a costly item, they would’ve asked you unboxing video + Testing the device same time

Note: Seller can still dispute with AliExpress verdict

Yes provided the full detailed video of device not working. Seller has given me the option to return and refund. But i rejected the proposal saying i will only accept return in case you are ready to bear shipping cost which is above 2000 INR more than the product price and he backed out.

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Deal Newbie
50
48
2

i ordered few items in 11.11 sale but none is recieved total 6 items (total time 40 days) can someone please guide how to claim refund

Cropped8790936622552152970
Deal Major
6,701
22152
269
rbswzz3 wrote:

i ordered few items in 11.11 sale but none is recieved total 6 items (total time 40 days) can someone please guide how to claim refund

You need to wait for a minimum 60days to raise a dispute
In some cases, Sellers extend the deadline to 75/90days if they think there’s an unusual delay w.r.t customs clearance

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