Need suggestions : Flipkart laptop Return or re...

Need suggestions : Flipkart laptop Return or replacement

108°
Prof pict1
Deal Subedar
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Hi All,

I bought lenovo laptop from flipkart which is currently selling at 43K, I bought for 36.5K on offer.

Now issues is, when i tried to register the product at Lenovo brand website, warranty showed only for 6 months, and showing as warranty already started from Dec 2018.
This can happen only in 2 cases, 1. Seller itself might have register the product while purchasing in bulk 2. This might be a resell product after repacking with bard. Just a note product manufacturing date is also Dec 2018.
Other issue is, the invoice provided to me has wrong serial number.
So I connected with flipkart (through chat, call, twitter ), I was getting only one answer for whole one week, “We are looking into it and will get back to you soon”.

Finally, I raised a return request today, stating above two issues.

So, I need your suggestion with respect to below question
1. I accepted replacement of product, so will I get new product or I will get old return product.
2. Should I go for refund instead, But in this case,I will get 36.5K, but this product is now selling at 43K. So If have to purchase with new order, I have to pay extra and will loose the discount amount.
3. This laptop was delivered with DOS, but I have install my own WIN10 and have activated through OME key. So Will flipkart accept this return with WIN10 and also I will be loosing my key as I will not be able to use it again.

Can you please help anyone who have already had such return experience?

Thanks in advance

25 Comments  |  
12 Dimers
Missing
Deal Cadet
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Before all these
Did u try actually applying for return?
As per my experience I don’t think Flopkart will accept the return
Replacement has minute chances maybe

Missing
Deal Subedar
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This warranty issue is not big, happened with me and it was updated once i contacted lenovo customer care. They told me to send the invoice of purchase and it was updated in 2 days. Try contacting them to provide correct serial no invoice

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Deal Subedar
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Simple thing, send your invoice details to lenovo with your laptop details, they will fix it, the warranty mismatch is just an error from the manufacturer side as sometimes they will give some random warranty

Prof pict1
Deal Subedar
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@isntitb149
Today I have raised replacement request. Technician visit is scheduled on 4th. Not sure what he is going to check.

Dp
Deal Cadet
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Get a return if you can. Buy from Amazon in prime day sale.
But FK being what it is, it will NEVER accept return. They intentionally print wrong serial number on invoice when something is fishy. This is their modus operandi. Otherwise all boxes have printed labels pasted by manufacturers. So serial numbers are not written manually. All this automated and done by barcode scanners. Labels are scanned by multiple vendors so there is no chance of wrong number.
Believe it or not, your laptop will develop some hardware issue soon

Prof pict1
Deal Subedar
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@animesh7785474 @dev007
Yes, when I contacted Lenovo care they informed me same. The question is why I need to do this, this should have been taken care by flipkart of seller (RetialNet/Flipkart). I know its hardly 5 min task. But should have been taken care by seller. Now question is about wrong serial no on invoice. For which I am following from last one week, but not yet corrected. So raised a return request, the CC guy given me option for replacement for which i agreed.

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Deal Lieutenant
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Warranty? Don’t worry for warranty you laptop will work fine.

If you return you loose everything from Original Key and discount.

Either extebd warranty. It will be goid option.
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Deal Lieutenant
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nhavale wrote:

@animesh7785474 @dev007
Yes, when I contacted Lenovo care they informed me same. The question is why I need to do this, this should have been taken care by flipkart of seller (RetialNet/Flipkart). I know its hardly 5 min task. But should have been taken care by seller. Now question is about wrong serial no on invoice. For which I am following from last one week, but not yet corrected. So raised a return request, the CC guy given me option for replacement for which i agreed.

Oh gr8. But your original key?

Prof pict1
Deal Subedar
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2135
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@typhoon I bought that from ebay for Rs. 141 smile

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Entertainer
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nhavale wrote:

@animesh7785474 @dev007
Yes, when I contacted Lenovo care they informed me same. The question is why I need to do this, this should have been taken care by flipkart of seller (RetialNet/Flipkart). I know its hardly 5 min task. But should have been taken care by seller. Now question is about wrong serial no on invoice. For which I am following from last one week, but not yet corrected. So raised a return request, the CC guy given me option for replacement for which i agreed.

Who is the seller? He should have taken care of this. Scary, spend hard earned money and land up in this kind of situation. sad

Prof pict1
Deal Subedar
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vijkap201 wrote:

Who is the seller? He should have taken care of this. Scary, spend hard earned money and land up in this kind of situation. sad

Seller is flipkart (RetialNet)

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Entertainer
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nhavale wrote:

Seller is flipkart (RetialNet)

RetialNet is reliable… who else to rely on if one doubts this seller… As suggested above, try following up with Lenovo, if they fix serial no & warranty issues.

Asa
Deal Major
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The key (if original) gets linked to your account (MS) and it works on multiple computers (Only 1 PC at a time)
So de-link the key (Google on how-to) and use it on other laptops [This step may not be required, direct sign in should do)

Also installing dos is easy, i suggest u to do it before returning it
But in my experience, the support team can fix the warranty issue (Did it with HP once in the past) if FK fixes the serial number on the invoice

Cropped197106562
Deal Cadet
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vijkap201 wrote:

Who is the seller? He should have taken care of this. Scary, spend hard earned money and land up in this kind of situation. sad

+1

Asa
Deal Major
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21558
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vijkap201 wrote:

RetialNet is reliable… who else to rely on if one doubts this seller… As suggested above, try following up with Lenovo, if they fix serial no & warranty issues.

The problem with affiliated sellers is zero support
All they will do is to accept return ( They accepted my mirrorless camera return because of Serial Number issue. Initially, they’ve asked me to contact the manufacturer support team. They were not helpful so accepted the return (Product was not in stock at that moment )
Same applies to Cloudtail India (They instantly process replacement if there’s any issue (Not wear n tear) with AmazonBasics Brand or any other they provide service with
Sametime, I have got a laptop from Adorama (US), had warranty issue but they themselves had contacted the respective manufacturer team and got it fixed within 2 weeks. Great Support i must say sunglasses

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getready wrote:

The problem with affiliated sellers is zero support
All they will do is to accept return ( They accepted my mirrorless camera return because of Serial Number issue. Initially, they’ve asked me to contact the manufacturer support team. They were not helpful so accepted the return (Product was not in stock at that moment )
Same applies to Cloudtail India (They instantly process replacement if there’s any issue (Not wear n tear) with AmazonBasics Brand or any other they provide service with
Sametime, I have got a laptop from Adorama (US), had warranty issue but they themselves had contacted the respective manufacturer team and got it fixed within 2 weeks. Great Support i must say sunglasses

His problem is different, it seems seller(RetialNet) sent product in wrong dabba or intentionally manipulating it. I sense some trouble after he returns the laptop. sad

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Deal Subedar
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nhavale wrote:

@animesh7785474 @dev007
Yes, when I contacted Lenovo care they informed me same. The question is why I need to do this, this should have been taken care by flipkart of seller (RetialNet/Flipkart). I know its hardly 5 min task. But should have been taken care by seller. Now question is about wrong serial no on invoice. For which I am following from last one week, but not yet corrected. So raised a return request, the CC guy given me option for replacement for which i agreed.

I had bought my laptop offline and still had to upload my invoice…..
On website they just show warranty from maufacturing date i think so we have to do this.

Prof pict1
Deal Subedar
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vijkap201 wrote:

His problem is different, it seems seller(RetialNet) sent product in wrong dabba or intentionally manipulating it. I sense some trouble after he returns the laptop. sad

My issue is with Invoice only. On invoice, serial number is wrong. Otherwise product is good, brand new, in official box with brand seal.

Prof pict1
Deal Subedar
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2135
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Hi all,

Update:

As soon I raised return request, got multiple calls from different department of flipkart.
So there was additional S at the beginning of actual serial no. So they given me on email that this addition S is as a part of lenovo’s standard. Also my warranty is re generated for 1 year.
I wonder why all this not happened from last 1 week. Were they waiting me to rais return request?

Anyways, lesson learned, always check serial number. Do product registration as soos as you get product in hand. Check warranty.

Dp
Deal Cadet
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@nhavale You forgot the most important lesson:
“Don’t buy from FK”

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Deal Newbie
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Flipkart accepts return. I returned DSLR and two printers.

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Deal Cadet
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nhavale wrote:

Hi all,

Update:

As soon I raised return request, got multiple calls from different department of flipkart.
So there was additional S at the beginning of actual serial no. So they given me on email that this addition S is as a part of lenovo’s standard. Also my warranty is re generated for 1 year.
I wonder why all this not happened from last 1 week. Were they waiting me to rais return request?

Anyways, lesson learned, always check serial number. Do product registration as soos as you get product in hand. Check warranty.

Do you mean that the only difference n serial number was the “S”.

Warranty date mismatch is a common issue in many Lenovo laptops on Flipkart. You would find many if you just go through the q&a or the reviews.

Funny cute animated pug gif 22
Deal Subedar
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Your First Step Itself Was A Big Blunder i.e Buying From Flipkart expressionless

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Deal Newbie
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isntitb149 wrote:

Before all these
Did u try actually applying for return?
As per my experience I don’t think Flopkart will accept the return
Replacement has minute chances maybe

Yes, @Isntitb149 You are absolutely right.

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