Returns Policy :
We endeavour to provide the best quality products every single time you order with us.
We have a “no questions asked return policy” which entitles all our customer to return the product at the time of delivery if they are not satisfied with the quality e.g. broken, leaking, faulty or any defect or freshness of the product.
Good once sold will not be taken back unless the product on arrival is damaged, broken, or faulty. Our quality assurance team checks the quality of all ordered products before they reach you. Products purchased on Reliance Fresh Direct can be returned as per below only if unopened and are in resalable condition.
Category Damaged / Near Expiry / Low on Quality
Bread / Fruits & Vegetable / Eggs Call within 1 day of delivery
Dairy Products Call Within 1 day of delivery
Non Food Call Within 3 days of delivery
Packaged Food Call Within 3 days of delivery
You can return it to the delivery personnel at time of delivery or you can contact our customer support team and we will do the needful. We request you check all the items at the time of delivery.
We will take the returned product and issue a credit note for the value of the return products which will be credited to your store credit account on the Site. This can be used to pay your subsequent shopping bills.
In case you desire the payment be refunded to you, Please call up our call centre and it shall be refunded to you through the same mode of payment used at the time of purchase via, credit card, debit card, net banking or coupons. The amount will be refunded to you between 3-15 working days depending upon the mode of payment chosen by you. Sometimes banks or financial intermediaries take a longer time to process the refund request. However, if the refund does not happen by the date we advised, you may contact us. We will gladly help you.
Customer Support :
Call Us 8:00 am to 8:00 pm any day of the week, on
022 61 220 220