Returns Policy :
You can request to return one or more items by filling out the online return form within 10 days of the delivery date.
If you place and receive your order between November 2nd and December 9th, you can complete the return form and send the package back until January 9th. Orders delivered after December 9th follow the regular return policy of 30 days.
Shipping Information :
Delivery in 3-6 working days
Customer Support :
According to the delivery Country there may be local taxes and duties for your order. YOOX calculates these fees for you: the exact amount of local taxes and duties for your order will be indicated in the Shopping Bag and throughout Checkout. The total you pay when you complete your order already includes all duties and taxes owed to local authorities. You will not need to pay any further fees when the package is delivered.
Australia: 1800028595 - from 11 am to 11 pm Sydney Time
Hong Kong: 800903845 - from 8 am to 8 pm Hong Kong Time