Amazon & GATI...Pls shutdown your services...We don't need you !!!

Fedex delivered my package after 10 days of OutForDelivery

Got mail from amazon

This is again a false promise.No doubt about that.Till now no one from GATI approached

i have still not recd the router from amazon. whats the next level of contact. email and chat are of no use.

courier – aramex

desidude2013 wrote:

i have still not recd the router from amazon. whats the next level of contact. email and chat are of no use.

courier – aramex

:-{

Call & blast them..looks like speaking with managers only will help

CC is useless & doing copy-paste job.

There will be “call me” option in amazon,use it.Shout on them to transfer call to their manager.

I decided to blast their managers tomorrow

After this chat, I’m pretty sure amazon doesn’t want to resolve my issues.

Here’s a copy of the chat transcript you requested:

Initial Question: how many escalations are there for my orders? Details needed

10:31 PM IST Amazon(Amazon): Hello Raju , Thank you for contacting Amazon. My name is Lamneithem. I’ll be happy to help you.

10:32 PM IST Raju: I asked you people to raise escalations for 3 orders..I want the name of your associates who are following up them and the current status

10:33 PM IST Amazon(Amazon): Raju, I completely understand your concern regarding your order.

10:33 PM IST Raju: #402-420XXXX-08XXXXX

10:34 PM IST Raju: # 402-599XXXX-34XXXXX & # 402-084XXXX-63XXXXX

10:35 PM IST Raju: I got confimation mail from abhishek for last order

10:35 PM IST Amazon(Amazon): Thanks for the information Raju,
Let me check the details for the orders.

10:36 PM IST Raju: who are the people following up other 2 orders? why I didn’t get any follow up mail for other orders?

10:41 PM IST Amazon(Amazon): Raju, I am very sorry for the inconvenience You experienced with your orders.

10:43 PM IST Amazon(Amazon): I am really sorry that You didn’t received any follow up emails regarding your orders.Please let me escalate the issue right way to the escalation team.

10:47 PM IST Raju: What do you mean?? Still the escalations for #402-420XXXX-08XXXXX & # 402-599XXXX-34XXXXX are not done??

10:48 PM IST Raju: who is the person who attend my call today at 1:15PM for # 402-599XXXX-34XXXXX I CLEARLY TOLD HIM TO RAISE ESCALATION

10:49 PM IST Amazon(Amazon): Raju, They might have escalated the issue. However, as I do not see annotations regarding the escalation, I am raising the escalations for all your orders. And I would request You to please give us 24-48 hours for the escalation team to resolved the issue.

10:50 PM IST Raju: You mean you are unable to see for this order too # 402-084XXX-6XXXXX

10:52 PM IST Amazon(Amazon): Yes. No annotation is found. However, I am positive that they might have escalate the issue. Do not worry, I will certainly do the needful for You, I’ll escalate the matter and contact the couriers as well.

10:54 PM IST Raju:

This is a quick follow up email with regards to our conversation held earlier .
I have successfully escalated the issue to the concerned team who will investigate the matter at the back end so that the delivery process gets fast tracked. I have also escalated about the rude behavior of the Gati agents and the false tracking information being updated. I extremely apologize for this unforeseen delay however I am trying my best to deliver t he package to you at the earliest.
Thank you for your understanding. For any further assistance feel free to contact us on 1800-3000-9009
Warmest regards,
Abhishek

10:55 PM IST Raju: Why the hell they wrote this mail?? This mail came 8hrs ago

10:57 PM IST Amazon(Amazon): Raju, I totally understand your concern. And as I’ve mentioned, the escalation team needs to investigate the matter, I request You to please give us 24-48 hours for the escalated issue to be resolved.

11:00 PM IST Raju: Pls understand that I’m asking whether escalation team WAS NOTIFIED…I’m not asking TO RESOLVE IMMEDIATELY.I too handle support team as team lead & I know process

11:02 PM IST Amazon(Amazon): Raju, I do understand your concern. And as I checked, I am sure that this has been escalated. However, we do not get the response yet.

11:07 PM IST Raju: then why annotations are not found?? Mr.Abhishek told if escalation was created it will displayed in 10mins in your systems.When I asked him to raise escaltion for # 402-599XXX-34XXXXX he told it’s less than 5 mins I spoke to other associate & he is not sure whether his colleague has created it or not.

11:09 PM IST Amazon(Amazon): Raju, I am so sorry for the inconvenienced caused to You with your orders. And I completely understand your concern regarding the escalation. As, we sent emails of assurance after the work is done, I am sure that he had escalated the issue when reviewing the email that was sent to You.

11:10 PM IST Amazon(Amazon): I sincerely apologize that we ahve wasted your precious time because of this.
*have

11:12 PM IST Raju: Are we connected?

11:12 PM IST Amazon(Amazon): Yes Raju.We are still connected.

11:13 PM IST Amazon(Amazon): Please do not worry. Let me escalate the matter once again to make sure that the matter is escalated.

11:14 PM IST Amazon(Amazon): I will also contact the courier for sure.

11:15 PM IST Raju: Will the superiors (managers) will be available 24×7 or not

11:16 PM IST Raju: or they have weekend off’s

11:16 PM IST Amazon(Amazon): Yes. they will be available 247.

11:17 PM IST Raju: ok

11:18 PM IST Raju: pls check any escalation was raised to billing team for refund of # 402-3186XXX-53XXXXX.I asked them to create 2 days back

11:19 PM IST Raju: 2 weeks passed…still no refund

11:19 PM IST Amazon(Amazon): Okay.

11:25 PM IST Amazon(Amazon): As I do not see any annotation regarding this, let me contact the billing team right way and sent the request for You.

11:28 PM IST Amazon(Amazon): Hello Raju, are we connected?

11:28 PM IST Raju: yes

11:29 PM IST Amazon(Amazon): I have contacted the Gati courier for the tracking details and escalate the issue for your order as well.

11:32 PM IST Raju: I hope amazon has ticketing systems for problem resolution.Can I have all the 4 complaint no’s (3 order issues + 1 refund issue) you just raised.It will be easier for me to get updates.I don’t have time to tell each associate all my issues repeatedly

11:36 PM IST Amazon(Amazon): Raju, I do understand your concern. All the conversations of chats and emails are stored. So, I could sent You this transcript for the proof as I do not have the complaint number. Or You may also ask the associates to review the previous conversation.

11:39 PM IST Raju: ok..thanks for the reply

11:40 PM IST Amazon(Amazon): You are most welcome Raju.
May I ask if there is anything else I can do for you today?

11:40 PM IST Raju: no…nothing

11:40 PM IST Amazon(Amazon): It was my pleasure assisting You Raju .
Have a Good Time ahead!
Thank you for contacting Amazon.

I will not leave these managers…Their nightmares will start from tomorrow

Is one of the world’s largest e-commerce company working without ticketing systems & without timelines?? I doubt whether they are following same process in US too Why this irresponsible attitude towards India??

Screw them on my behalf too. I am fed up screwing them up.

I am pretty sure they are working the ticketing system . But the main concern is thay are not creating the support tickets as lazy Indians like us always like to bump it on others. with ticket comes deadline and they have to finish it within deadline.

If atleast GATI had office,we can collect our orders in our leisure time.But here there’s no office,no home delivery & in addition giving 1hr to collect orders ourselves is absolute rubbish.

Why the hell they are taking our orders & why is amazon supporting them?

It disheartens me too see so many dimers having issues with delivery.
At my location all orders fulfilled by Amazon were shipped through FEDEX and man they are really fast, plus Amazon’s packing is fabulous.
Hope they sort this mess and use trusted and reliable logistics partners.

router recd today morning. looks like aramex guy came running to deliver it first to me. packing is good.

had raised escalations every day.

Just bashed the manager about all this nonsense.He himself told to his team member what to write to GATI on email & I can hear the keystrokes while they are typing.Will wait till monday.

Below is the copy of mail I sent to Amazon regarding this matter.
I request everyone to complaint

Your name:Sandeep Babber 
Order No: 402-7568592-3983508 
Comments:I will come straight to the point. Sir, what makes you ship our orders through the worst service of Gati courier ?  All the orders take not less than 10 days to deliver. When other courier services are available like delhivery, first flight, dtdc, Blazeflash, Overnight in my city, why do you ship through Gati ? 
I know it may be cheap for you. So you may try Speed cost. Even that is better than Gati. Please don’t give me such excuses as courier selection is based on location, availability and weight. You have been telling this to me since ages. 
I had to return Order  404-8483354-4033932 as it reached meafter 25 days 
This is not only my complaint. Below is the forum where people are fedup of Gati Couriers. 

www.desidime.com/forums/dost-and-dimes/topics/a…

I have complained you before also but no action has yet been taken . 
Shall I conclude that you do not care for your customers ? 

We demand END of GATI as your courier partners. 

If it is not in your hand , please pass this matter to higher level as it is a very serious issue . 
Do not reply me with an automated message like ’We value our customers and we are highly dependent on courier partners for shipment. Our business has much to do with on time deliveries." 
Reply me with some personalized message 
-—————— 

finally….got all orders delivered at door step

4 days of continuous escalations only made it, particularly after posting this link on FB.Looks like amazon reading it

Even thought of sending a big ? to this guy if there is no result on monday

Another shipment done through useless GATI..still not received it.

Amazon is not giving the damn reason why they are sticking with GATI & not taking any action on them

FK is a lot better..If they ship,they do it within timelines.If they don’t service a area,they say sorry before ordering itself.

rajurocks wrote:

Another shipment done through useless GATI..still not received it.

Amazon is not giving the damn reason why they are sticking with GATI & not taking any action on them

FK is a lot better..If they ship,they do it within timelines.If they don’t service a area,they say sorry before ordering itself.

just cancel your order . Say to them that if you can ship through other courier then fine, otherwise give me refund . I will place through some other site who does not ship through Gati.
This is the only way to make them realize their mistake

Vikash wrote:

Me too is a victim of Gati , Amazon alliance …. Gati always update wrong tracking info … I had ordered amazon fulfilled Mobiles, laptop, small products but every time it has taken more than 10 days to deliver the item … Not exactly sure Gati use which transport service
whether it flight or truck … I see many Gati trucks running in my city (Ranchi) …

roneybabber wrote:

Vikash wrote:

Me too is a victim of Gati , Amazon alliance …. Gati always update wrong tracking info … I had ordered amazon fulfilled Mobiles, laptop, small products but every time it has taken more than 10 days to deliver the item … Not exactly sure Gati use which transport service
whether it flight or truck … I see many Gati trucks running in my city (Ranchi) …

Gati doesn’t use flights . Local office guy told me

I think they use flights.I can see GATI_ESS_AIR on the sticker they paste outside the package.

Most of the orders reaching metro cities in 24hrs.The pain starts from here.Delivery from metro city to last hub & then to shipping address takes days:shock:

I live in a non-metro city. Parcels just move from one place to another in Mumbai for 5-6 days , then go to Ahmedabad , then Delhi , then Noida and then my city. Other couriers which use flight sends directly from Mumbai to Delhi and then to my city.
Remember I am talking about the route and not the time taken for delivery .

^^
I’m also talking about non-metro cities.They are using flight service only between state capital cities that too very rarely (based on the orders what I got till now) From capital city to your address everything comes by road.

People living in metro cities pls confirm in how many days you are getting your deliveries?

rajurocks wrote:

^^
I’m also talking about non-metro cities.They are using flight service only between state capital cities that too very rarely (based on my experience) From capital city to your address everything comes by road.

People living in metro cities pls confirm in how many days you are getting your deliveries?

gati really sucks..
i had once ordered genius hdphone for 95/- on cod.. and gati updated its status as undelivered as payment not ready.. although the courier boy never called or came to my address..
on calling gati they said i should come to their branch office to pickup.. obviously i refused stating that thats what ur job is to deliver at doorstep.
on informing amazon they promised they would get it delivered in 24 hrs but then too it took a week to get delivered..
where as my 2 memory card order placed few days after the hdphone was delivered within 3-5 days by bluedart

Even I placed an order fr ‘Half Girlfriend’ which was Amazon Fulfilled as well. The order was shipped on 22nd Oct through Gati and is yet to be delivered.
On contacting Amazon Cc they say that v r personally following up on ur order nd it shall get delivered within next 48 hrs which hv already passed by and still no sign of my novel.

All the dimers who are facing issues with GATI pls join this page.Will update more often once I get free time.

https://www.facebook.com/pages/No-To-GATI/82583…

Admin/Mods: Request you not to delete this post as WE (Dimers) are fed up with GATI.

I have a question to amazon that If gati courier service does not delivers in my location then why are you shipping via gati?? when I was a new customer to amazon, the shipping was very convenient. But now all the time they ship my orders by gati. I have requested amazon a lot to please ship my order by India Post(which delivers perfectly in my location) but all the time they ship my order by gati. They say such a foolish reason that their system automatically selects a courier company. I am tired of contacting amazon for my issue. I am thinking that if this issue will not solve, then I could definitely say that i have to shop by another e-commerce website.:cry:

order placed 70 bottles Tropicana on Saturday
order received on Sunday
Currier Gati

may be gati not good everywere

Gati is worst courier service. Whenever you read Peppefry’s reviews, you will see someone or the other cribbing about it.

I usually get my package via GATI in 4-5 days not bad in my town

GATI f*cks amazon very well .All of my 23 order is shipped by gati to my door and only 4 -5 parcel is received after 18 days and yet they don’t deliver at your address. i went to their office 50 km away from my home…..

got AWD no details from amazon on Sunday but still tracking details not updated by Gati…

One more example of Gati