Bigbasket's WYSIWYG Guarantee Fine Print and their trick to evade it
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What is WYSIWYG Guarantee?
As per the guarantee, Bigbasket promises 100% Order fulfillment. If they could not deliver all the products ordered, your bigbasket account would be credited with additional 50% of the order value for all the undelivered or partially delivered items. For example if you had ordered for Rs. 1000 worth of products and one product worth Rs. 100 was not delivered (or if an incorrect product was delivered) additional Rs. 50 will automatically get credited to your bigbasket account. That is a total of 100+50=150 will get credited to your account.
Now the fine print.
- WYSIWYG Guarantee does not apply to items that are procured from external vendors. How do you know which items are procured from external vendors? Items that are procured from external vendors are clubbed together and have a different Order Number than the main Bigbasket order. This separate order may have a different delivery time too.
- WYSIWYG Guarantee only applies if the items are not fulfilled by Bigbasket. It doesn’t apply if the customer cancels or returns items. Obviously.
For the Fine Print No 2. Bigbasket is applying the following tricks to evade WYSIWYG Guarantee.
Trick #1
If Bigbasket is not able to fulfill the items, they call you and inform that unfortunately xyz items are out of stock and the items would be canceled from your order. The only (obvious) answer to such a statement from the customer on the other side of the phone is “okay”. They then send you a notification/email stating that the items xyz was canceled by the customer and the money paid for would be refunded. So since you said “okay” to the call for canceling, it is you who canceled, not Bigbasket. 
How clever. 
Trick #2
If Bigbasket is not able to fulfill the items, the delivery guy brings the item of different quantity. The delivery guy then tells you that the quantity you ordered is out of stock and this was sent instead, so either you pay the additional amount if it was of larger quantity or get refund of the balance if it was of smaller quantity or return it. For any of the three options, they have succeeded in evading WYSIWYG Guarantee
@Magus wrote:
@rajrocks wrote:
Bro, everyone has his day
Have you installed Win10 yet?
that’s a million dollar question!!!
I so wanted to do it bro but only thing that haunts me is the post up-gradation issue which may not be fixed even after restore 
I am more inclined for up-gradation today as 1 DAYS :04 HOURS :37 MINUTES :37 SECONDS left
I have a GUT feeling that they may extend it as they merely achieved 300 million target instead of 1 billion 
touchwood, hope they do 
@rajrocks wrote:
I have a GUT feeling that they may extend it as they merely achieved 300 million target instead of 1 billion
touchwood, hope they do
As if you will install it then.
@Magus wrote:
@rajrocks wrote:
I have a GUT feeling that they may extend it as they merely achieved 300 million target instead of 1 billion
touchwood, hope they do
As if you will install it then.
to be on serious note i may as win 10 will be more matured enough
@blue wine wrote:
BBB (Big Basket Balance) does have any validity ?
they credited 200 for the Product which i returned because it was not sealed pack
they didnt credit 50% extra should i call them now Its been over 2 months
There is no expiry. Also there is no limit on how much money you can have in the wallet, as it is a closed wallet. Confirmed with BB Customer care.
@john78 wrote:
@blue wine wrote:
BBB (Big Basket Balance) does have any validity ?
they credited 200 for the Product which i returned because it was not sealed pack
they didnt credit 50% extra should i call them now Its been over 2 months
There is no expiry. Also there is no limit on how much money you can have in the wallet, as it is a closed wallet. Confirmed with BB Customer care.
what you doing here play and waste time at amazon treasure
@DealSeeker wrote:
@ontherocks Being a loyal patron of BigBasket, it pains me to share that their warehouse people are using another trick — sending the wrong variant/size of the ordered product if that specific variant/size isn’t available. This happened with me recently. And although I first naturally returned the wrong product, the significance of my action (or inaction!) dawned on me a little later. As soon as I realized what had happened, I called BB customer care and explained the situation to the agent who answered. He put me on hold for about a minute (probably to discuss the incident with his supervisor) and then agreed to cover the product under WYSIWYG guarantee.
Conclusion: Although their warehouse people tried to cheat, probably because they get penalized for non-delivery, BigBasket’s customer support is still as good as ever. Faith restored.
I never sensed it. Victim of 2nd trick.
@rajdesidime wrote:
1 more trick they use. once they called me and informed my order cnt be delivered and its rescheduled after 2 days,i said fine..
on delivery they themself cancelled my original order and placed new order with same items- i had used 400 off coupon on 2k they cancelled original order – credited 1600 in wallet- placed new order and upon delivery asked me 400 balance ….though i didnt
Amazing
This also happened with me once. When I complained to the customer support, they were apologetic and credited the amount of the coupon I applied (MyGalaxy 100 off on 500