Help! Amazon isn’t issuing refund as promised

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Deal Cadet
a.kabeer31837

Amazon isn’t refunding money as promised. Out of 3 payments, they only issued 1 amount of 25000. For other two some people are saying it’s issued but stuck and some people are saying it will be issued wait for few days. It’s been almost a month. Please read the email I’m attaching and provide some guidance if necessary.

https://cdn0.desidime.com/attachments/photos/706965/medium/7871986BAFBF86-A-6973-4-EE5-ABA8-93-BFAF6-D4-DFB.jpg?1629442477

Contents of email
First off all please accept my sincere apologize for any inconvenience this may have caused. This is not the experience we want our customers to go through.

As I can see that replacement is not available as the item is already replaced hence I am initiating a return request for refund. On 27th July 2021 your item will be picked up and refund of Rs.25,634.43 will be credited back into your original payment method (some in Amazon pay and some in bank account ) with refund of Rs.9000 in your Amazon pay balance.

You can place a new order and we will refund the discount of Rs.3355.57 you have received earlier once new order will be delivered to you.

I hope this helps.

Thank you for contacting Amazon and hope to see you again soon.

48 Comments  |  
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Mobile Guru Mobile Guru
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Clearly, the refund has been issued and it got stuck (Apay Balance part)
Ignore the support personnel ( who are saying that the balance refund will be issued soon ) & request a call back or mail bezos ( [email protected] )

Deal Cadet Deal Cadet
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May be because of wallet limit your refund is stuck.

Deal Subedar Deal Subedar
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Ask them for refund reference number, then contact your bank customer care.

Deal Cadet Deal Cadet
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venu wrote:

Ask them for refund reference number, then contact your bank customer care.

Refund in the original payment has been received but the 9000rs and 3355rs which was going to be refunded in apay balance is stuck.

Mobile Guru Mobile Guru
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a.kabeer31837 wrote:

Refund in the original payment has been received but the 9000rs and 3355rs which was going to be refunded in apay balance is stuck.

3355* value is not refund
Will get processed as “GoodWill GV” and it isn’t Automatic ( Need to contact their support again once new order gets delivered.. still there isn’t any guarantee that they’re going to approve it )

Deal Cadet Deal Cadet
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getready wrote:

3355* value is not refund
Will get processed as “GoodWill GV” and it isn’t Automatic ( Need to contact their support again once new order gets delivered.. still there isn’t any guarantee that they’re going to approve it )

Okay. That’s my main question like if they’ve given me written email that I’ll get that 3355rs once order is delivered is there still option that they’ll deny it. And is there anything I can do about it?

Deal Captain Deal Captain
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a.kabeer31837 wrote:

Okay. That’s my main question like if they’ve given me written email that I’ll get that 3355rs once order is delivered is there still option that they’ll deny it. And is there anything I can do about it?

When they’ve mentioned it in email, they’ll honour it

Happened with me, no replacement was offered and got refund and the cc promised me to order and will refund (7.8k+) as discount/goodwill to amazon pay.

I was skeptical too but it was credited the moment I contacted cc, when they email you, they note down in notes what was promised.

Just go ahead and order what was offered to you.

Deal Cadet Deal Cadet
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rv2012 wrote:

When they’ve mentioned it in email, they’ll honour it

Happened with me, no replacement was offered and got refund and the cc promised me to order and will refund (7.8k+) as discount/goodwill to amazon pay.

I was skeptical too but it was credited the moment I contacted cc, when they email you, they note down in notes what was promised.

Just go ahead and order what was offered to you.

I have ordered and received that item on 29th of July. But somehow it got stuck. And customer care are giving different answers like it will not be given and some are saying it will be given just wait few days.
I’ll wait another 4 to 5 days and update then

Deal Cadet Deal Cadet
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How long did it take for jeff mail team to reply back to you?
I’ve a problem and I’m emailing with their social media team for 3 days but they’re refusing to replace the damaged bottle, saying that it’s not too damaged ☹️

Deal Cadet Deal Cadet
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Amazon is denying to issue full refund.
They’re saying there was a mistake from their side. And will not issue refund

Deal Cadet Deal Cadet
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Hi
Amazon has refused to issue full refund amount and said maybe they’ll issue partial amount as per policy.
They’re saying there was a mistake from their executive so what was told to me was wrong information and I have to bear the brunt.
Is it wise to file a case against them via lawyer or is this way too much hassle for rs.12k

This was the mail sent to me from Amazon customer service.
Hello,

I am Parul from Amazon Customer Service India.

I can understand that you are concerned about the issue with your order 408-xxxxxxx item iQOO 7 Legend 5G (Legendary Track Design, 8GB RAM, 128GB Storage) | Upto 9 Months No Cost EMI | 3GB Extended RAM.

First off all please accept my sincere apologize for any inconvenience this may have caused. This is not the experience we want our customers to go through.

As I can see that replacement is not available as the item is already replaced hence I am initiating a return request for refund. On 27th July 2021 your item will be picked up and refund of Rs.25,634.43 will be credited back into your original payment method (some in Amazon pay and some in bank account ) with refund of Rs.9000 in your Amazon pay balance.

You can place a new order and we will refund the discount of Rs.3355.57 you have received earlier once new order will be delivered to you.

I hope this helps.

Thank you for contacting Amazon and hope to see you again soon.

Warmest regards,
Parul K.

Out of this 25k has been refunded but remaining 9k and 3.3k they’re refusing. Reason being Amazon customer service told me wrong info. I only reordered on the basis of this written confirmation that I’ll be receiving refund.

Deal Cadet Deal Cadet
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getready wrote:

Clearly, the refund has been issued and it got stuck (Apay Balance part)
Ignore the support personnel ( who are saying that the balance refund will be issued soon ) & request a call back or mail bezos ( [email protected] )

Should I file a case against Amazon as they’re saying there was a mistake from their end and won’t issue refund

Deal Cadet Deal Cadet
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so u replaced the phone one time and u got replacement,
why did u return it second time???

Deal Cadet Deal Cadet
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aniket1587 wrote:

so u replaced the phone one time and u got replacement,
why did u return it second time???

First phone was never delivered to me. First one was maybe damaged during transit or something else and I was told it won’t be delivered instead they’ll issue replacement.
This unit which I received had display problem and customer told me the above mentioned content of email on phone but I didn’t believe they’ll Honor that so I asked for written confirmation and they sent that email. After which I did as I was asked. And still they’re refusing.
So now I effectively gave my working phone away for nothing.

Deal Cadet Deal Cadet
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Please can someone tag people who have dealt this situation or have experience regarding handling these issue. That’ll be great help

Community Angel Community Angel
Moderator
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Such bad precedence are going rampant nowadays. Faced a similar situation with Flipkart too. The other promises (reorder) look like useless.

No need to worry though. Consumer case is secondary.

Try to get in touch with the resolution team (can google for the id or can be found here too) with this copy of mail (as promised) and send them a good reply.. well worded.

95% chances are there to get the 3.3k refund. So what about the other one (9k). That being refunded or not? And what for, if not?? They need to clarify on that front too. Do you have full kyc with them to get full refund as 10k is the limit for minKYC accounts?

Deal Cadet Deal Cadet
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a.kabeer31837 wrote:

First phone was never delivered to me. First one was maybe damaged during transit or something else and I was told it won’t be delivered instead they’ll issue replacement.
This unit which I received had display problem and customer told me the above mentioned content of email on phone but I didn’t believe they’ll Honor that so I asked for written confirmation and they sent that email. After which I did as I was asked. And still they’re refusing.
So now I effectively gave my working phone away for nothing.

u have a written proof from official email u could get ur money back via consumer court but first u need to speak to customer care manager… my cousin had managed to speak to manager by calling the CC number, have u tried speaking to senior level executive??

Deal Lieutenant Deal Lieutenant
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You can mail to ECR team they will provide you final and better resolution

Hunk Hunk
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Do you have mail communication? ecr @ Amazon . in Please contact them in the email id above. You ll get a response, which might be in favour of you. And if they don’t then feel free to file a case against them iff you have solid written proof. 🙂🙂🙂

Deal Subedar Deal Subedar
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I don’t understand the calculation.
You bought iqoo 7 for 38k minus 3355 no cost emi discount and paid the rest via card 25634 + amazon pay balance of 9k?
Then for some reason you got replacement which was also returned and now you have received refund of only 25.6k in your card and amazon is refusing the 9k apay balance refund?
As for the 3.3k, if that was the no cost emi discount then amazon will never give you money for that nor is it ethical to ask money for that.

The PostMighty The PostMighty
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Place a call back request through Amazon app.
You will receive a call in no time.
Talk with them professionally, & elaborate your concern.
Keep the call recoring ON [for future reference].

Note: you will receive only 25634.43+9000 for refund as of now unless you place a new order.
(As how You described your issue)

Deal Hunter Deal Hunter
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deb3l wrote:

Such bad precedence are going rampant nowadays. Faced a similar situation with Flipkart too. The other promises (reorder) look like useless.

No need to worry though. Consumer case is secondary.

Try to get in touch with the resolution team (can google for the id or can be found here too) with this copy of mail (as promised) and send them a good reply.. well worded.

95% chances are there to get the 3.3k refund. So what about the other one (9k). That being refunded or not? And what for, if not?? They need to clarify on that front too. Do you have full kyc with them to get full refund as 10k is the limit for minKYC accounts?

KYC won’t work here. Time for the magic mail to work – jeff mail.
@a.kabeer31837 hey , if you don’t know the jeff mail address then I’ll DM it to you cuz writing email address here gets half hidden or shortened.

Deal Hunter Deal Hunter
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a.kabeer31837 wrote:

Amazon is denying to issue full refund.
They’re saying there was a mistake from their side. And will not issue refund

I don’t know but it’s getting risky in online shopping even with unboxing videos, one has to fight for refunds.
Saw several complains in DD as well as twitter where even amazon fulfilled items and big sellers like appario/cloudtail are sending wrong or damaged products but customer representatives refuses to refund (even with video proofs).
And either jeff mail or making the video viral will result in refund.

Deal Cadet Deal Cadet
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tank_u_m8 wrote:

I don’t understand the calculation.
You bought iqoo 7 for 38k minus 3355 no cost emi discount and paid the rest via card 25634 + amazon pay balance of 9k?
Then for some reason you got replacement which was also returned and now you have received refund of only 25.6k in your card and amazon is refusing the 9k apay balance refund?
As for the 3.3k, if that was the no cost emi discount then amazon will never give you money for that nor is it ethical to ask money for that.

Out of 3.3k, 2100rs was instant discount and I’m only asking that amount. But main concern is the 9000rs amount for which they’re citing no refund policy. Even after clearly stating they’ll refund.

Deal Cadet Deal Cadet
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tank_u_m8 wrote:

I don’t understand the calculation.
You bought iqoo 7 for 38k minus 3355 no cost emi discount and paid the rest via card 25634 + amazon pay balance of 9k?
Then for some reason you got replacement which was also returned and now you have received refund of only 25.6k in your card and amazon is refusing the 9k apay balance refund?
As for the 3.3k, if that was the no cost emi discount then amazon will never give you money for that nor is it ethical to ask money for that.

Order Summary
Item(s) subtotal 39,990
Promotion Applied: – 2,000.00
Exchange Value: – 9,000.00
No Cost EMI Discount: – 1,250.27
Instant Bank Discount: – 2,105.30
Grand Total: 25,634.43
I’m asking only for 9000rs and 2100. As I got coupons discount on reorder

Deal Subedar Deal Subedar
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a.kabeer31837 wrote:

Order Summary
Item(s) subtotal 39,990
Promotion Applied: – 2,000.00
Exchange Value: – 9,000.00
No Cost EMI Discount: – 1,250.27
Instant Bank Discount: – 2,105.30
Grand Total: 25,634.43
I’m asking only for 9000rs and 2100. As I got coupons discount on reorder

you didn’t get exchange value when u placed 2nd order?

Deal Cadet Deal Cadet
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kukdookoo wrote:

you didn’t get exchange value when u placed 2nd order?

No
Bought for 37k as I didn’t have hdfc card for discount offers

Missing