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IDFC Credit Card | Road Assistance Experience

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Deal Lieutenant
chai_lover

I had an amazing experience with IDFC Road Assistance program, putting it here so that more people can take benefit of this in case they are not aware.

https://www.idfcfirstbank.com/personal-banking/... (applicable for FIRST Private, FIRST Wealth and FIRST Select cardholders) 

My car's battery was down and needed a jumpstart. I called their Road assistance number, the call connected immediately without any waiting or IVR. I was asked last 4 digits of my card number & mobile number and name for verification. Request was raised and I was given ETA of 45-60 mins. I got a call from them (CC) that a technician has been assigned and I should expect a call back soon. In 5 mins, I got a call from the technician and he reached in around 15 mins. Again got a call from CC to ensure that technician has coordinated with me. Technician came, fixed the issue. No paperwork or any more verification. Lastly, another call from CC in few mins to ensure my issue has been fixed and confirm the time at which technician reached my place. Overall, it took around 30-40 mins from calling the CC to my issue getting fixed. 

Hope they continue to provide such good service. 

PS: 4 complementary services per financial year. (as per cc). 

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Top Comments
Community Angel Community Angel
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Complimentary Roadside Assistance worth ₹ 1,399 is also for Millenia and Classic card variants

Deal Cadet Deal Cadet
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Questions: does the car need to be registered in the name of the same person as the credit card?, or close family is ok?

Deal Lieutenant Deal Lieutenant
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good question. Though the TnCs mention that vehicle should be registered in card holder’s name but I was not asked for this. The car for which i availed this service is registered in a family member’s name.

Trailblazer Trailblazer
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Had a awesome experience today idfc rsa helped in the right time, car breakdown due to gear box issue in the next minute i called idfc rsa they asked all the details n gave rsa assistance number i sent my location n nearest service center they took 3 hrs but ok it's 45kms distance round-trip 90kms n from idfc side also they followed up very well excellent service i should say that too to remote place but problem is very small gear lever bush @chai_lover @getready @guest_999 @bikidas2060
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Deal Cadet Deal Cadet
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That’s great to hear. A life savor. 

May I know if it’s applicable for all existing users or new users also? I don’t have an IDFC credit card and planning to get one. I could not find it in the benefits.

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Deal Captain Deal Captain
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That’s a wonderful experience

It’s the best time, with crowd the service gets diluted

Community Angel Community Angel
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Complimentary Roadside Assistance worth ₹ 1,399 is also for Millenia and Classic card variants

Deal Lieutenant Deal Lieutenant
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could you share the link? I’ll update in the main post. 

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Deal Subedar Deal Subedar
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Do we need to register or can use if we have above mentioned cards.

Deal Lieutenant Deal Lieutenant
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no registration required

Benevolent Benevolent
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Thats why IDFC has this song in IVR  “aage mai rukhunga, mai smbhaal lunga” something like this

Deal Newbie Deal Newbie
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Sahi pakde hain joy

Helpful Helpful
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Which place?

Deal Lieutenant Deal Lieutenant
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ncr

Deal Cadet Deal Cadet
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VU + Kg

Thanks for sharing….Have saved the number in case of an emergency.

Deal Lieutenant Deal Lieutenant
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thanks bro… innocent

Critic Critic
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Awesome +🔥

About this bank 🏦, I said it before https://www.desidime.com/discussions/0-amc-stoc... and feel like saying it again but I already said it before so will 🤐😅

Deal Cadet Deal Cadet
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What is the road side assistance number to call idfc ?
Have their select card

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Deal Subedar Deal Subedar
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is it Pan India, even in remote village areas?? Will they provide service in remote areas in case of breakdown.

Finance Ninja Finance Ninja
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Yes, if they can’t they will give compensation to you for not being able to service you

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Deal Newbie Deal Newbie
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sir not aa credit card ishu nhi bata he

Deal Cadet Deal Cadet
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These are really good. Free for us and not like crap crossroad, race helpline

Talk-Of-The-Town Talk-Of-The-Town
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.

Deal Cadet Deal Cadet
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Questions: does the car need to be registered in the name of the same person as the credit card?, or close family is ok?

Deal Lieutenant Deal Lieutenant
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good question. Though the TnCs mention that vehicle should be registered in card holder’s name but I was not asked for this. The car for which i availed this service is registered in a family member’s name.

Deal Cadet Deal Cadet
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In the conditions it is mentioned as share last 4 digits of the debit card sad but majority have only credit card so I think it is not applicable for credit card holders

Deal Lieutenant Deal Lieutenant
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it’s available for debit cards (atleast premium ones) as well as credit cards. I availed it using my select credit card.

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Commentator Commentator
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If anyone need referral to apply, pm me..

Helpful Helpful
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IDFC First is one of the best bank these days. It’s my primary account now.

PM for referral for IDFC credit card (all are lifetime free) or opening savings account fully online. 

Bonus for credit card – 2000 reward points = 500 rupees.

Bonus for savings account = upto 3000 amazon voucher on completing simple tasks.

Deal Cadet Deal Cadet
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Does anyone know any other mid-range credit cards which come with RSA benefits? Glad to see it’s included in IDFC cards which are LTF

Deal Newbie Deal Newbie
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Very nice! I applied for IDFC card but the verification software couldn’t match current face with the PAN since it is very old. Application rejected. 

Deal Subedar Deal Subedar
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Must be an hard enquiry on cibil in my case everything completed with kyc

Limit too shown approved without income, but later agent came to visit and rejected as i was hometown 🙃


Deal Newbie Deal Newbie
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Great info

Deal Newbie Deal Newbie
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Are all credit cards LTF? Can we open an account with them free of cost?

Deal Cadet Deal Cadet
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yeh bhi theek hai😀

Deal Cadet Deal Cadet
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Is this facility available for 2 wheelers also?

Deal Cadet Deal Cadet
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what does covered vehicle mean?.

if I am driving a friends car and run out of fuel or need Tyre change?, will it be covered as I am driving the car?

Generous Generous
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Yes, your friend’s car can be covered, but only if you have any of your govt ID proof. If you don’t have your own govt ID proof, in that case, you’ll have to show RC copy or some other car ID which will not have your name on it. I don’t think there is any explicit meaning or definition of “covered vehicle” as such because there is nothing related to it they’ve mentioned in t&c document.

Here’s an excerpt from RSA T&C:

IDFC FIRST Bank card holder will show any own Govt ID proof / Car ID (RC Copy, PUC Certificate, Insurance Copy) to the fleet vehicle agent. RSA Service will be provided post validation and name match on Govt ID/Car ID with the name on the IDFC FIRST Bank credit card.

Source: https://www.idfcfirstbank.com/content/dam/IDFCF...

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Deal Subedar Deal Subedar
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2 wheeler also covered?

Shopping Friend Shopping Friend
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What was the issue with the car?

Deal Cadet Deal Cadet
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What is the number of road side assistance

Deal Cadet Deal Cadet
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The best thing in my card is that i have 9 percent as annual rate of interest on revolving credit
While in my cousins card is 36 percent

Finance Mentor Finance Mentor
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Which card? 
How?

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Deal Cadet Deal Cadet
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What’s the cost of the service.. I have select IDFC Card I guess

Deal Lieutenant Deal Lieutenant
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free

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