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IDFC Credit Card | Road Assistance Experience

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chai_lover

I had an amazing experience with IDFC Road Assistance program, putting it here so that more people can take benefit of this in case they are not aware.

https://www.idfcfirstbank.com/personal-banking/... (applicable for FIRST Private, FIRST Wealth and FIRST Select cardholders) 

My car’s battery was down and needed a jumpstart. I called their Road assistance number, the call connected immediately without any waiting or IVR. I was asked last 4 digits of my card number & mobile number and name for verification. Request was raised and I was given ETA of 45-60 mins. I got a call from them (CC) that a technician has been assigned and I should expect a call back soon. In 5 mins, I got a call from the technician and he reached in around 15 mins. Again got a call from CC to ensure that technician has coordinated with me. Technician came, fixed the issue. No paperwork or any more verification. Lastly, another call from CC in few mins to ensure my issue has been fixed and confirm the time at which technician reached my place. Overall, it took around 30-40 mins from calling the CC to my issue getting fixed. 

Hope they continue to provide such good service. 

PS: 4 complementary services per financial year. (as per cc). 

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Deal Cadet Deal Cadet
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That’s great to hear. A life savor. 

May I know if it’s applicable for all existing users or new users also? I don’t have an IDFC credit card and planning to get one. I could not find it in the benefits.

Deal Subedar Deal Subedar
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sliced wrote:

That’s great to hear. A life savor. 

May I know if it’s applicable for all existing users or new users also? I don’t have an IDFC credit card and planning to get one. I could not find it in the benefits.

all new/old users but only private/wealth/select card holders.

Check link below for details
https://www.idfcfirstbank.com/personal-banking/...

Deal Lieutenant Deal Lieutenant
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That’s a wonderful experience

It’s the best time, with crowd the service gets diluted

Deal Cadet Deal Cadet
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chai_lover wrote:

all new/old users but only private/wealth/select card holders.

Check link below for details
https://www.idfcfirstbank.com/personal-banking/...

Great, thanks. Sorry, one more follow-up question, I see 4 cards to apply. If I enter my details to apply for let’s say wealth card, and if I am not eligible for that, will it allow me to apply for a lower variant?

Community Angel Community Angel
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Complimentary Roadside Assistance worth ₹ 1,399 is also for Millenia and Classic card variants

Deal Subedar Deal Subedar
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RowdyAK47 wrote:

Complimentary Roadside Assistance worth ₹ 1,399 is also for Millenia and Classic card variants

could you share the link? I’ll update in the main post. 

Deal Subedar Deal Subedar
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sliced wrote:

Great, thanks. Sorry, one more follow-up question, I see 4 cards to apply. If I enter my details to apply for let’s say wealth card, and if I am not eligible for that, will it allow me to apply for a lower variant?

not sure bro, but i think it should. May be others can help. 

Deal Subedar Deal Subedar
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Do we need to register or can use if we have above mentioned cards.

Deal Subedar Deal Subedar
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Thats why IDFC has this song in IVR  “aage mai rukhunga, mai smbhaal lunga” something like this

Deal Subedar Deal Subedar
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srini1973 wrote:

Do we need to register or can use if we have above mentioned cards.

no registration required

Deal Lieutenant Deal Lieutenant
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Which place?

Deal Cadet Deal Cadet
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VU + Kg

Thanks for sharing….Have saved the number in case of an emergency.

Deal Subedar Deal Subedar
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hitman wrote:

VU + Kg

Thanks for sharing….Have saved the number in case of an emergency.

thanks bro… innocent

Deal Cadet Deal Cadet
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What is the road side assistance number to call idfc ?
Have their select card

Deal Cadet Deal Cadet
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is it Pan India, even in remote village areas?? Will they provide service in remote areas in case of breakdown.

Deal Newbie Deal Newbie
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sir not aa credit card ishu nhi bata he

Deal Cadet Deal Cadet
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These are really good. Free for us and not like crap crossroad, race helpline

Deal Cadet Deal Cadet
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.

Deal Cadet Deal Cadet
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Questions: does the car need to be registered in the name of the same person as the credit card?, or close family is ok?

Chennai Super Kings Chennai Super Kings
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shivrajsingh wrote:

is it Pan India, even in remote village areas?? Will they provide service in remote areas in case of breakdown.

Yes, if they can’t they will give compensation to you for not being able to service you

Deal Subedar Deal Subedar
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ankittyagi92446 wrote:

Questions: does the car need to be registered in the name of the same person as the credit card?, or close family is ok?

good question. Though the TnCs mention that vehicle should be registered in card holder’s name but I was not asked for this. The car for which i availed this service is registered in a family member’s name.

Deal Lieutenant Deal Lieutenant
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Tanmayyy wrote:

Yes, if they can’t they will give compensation to you for not being able to service you

Some dimers must already be thinking smiling_imp

Deal Cadet Deal Cadet
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In the conditions it is mentioned as share last 4 digits of the debit card sad but majority have only credit card so I think it is not applicable for credit card holders

Deal Subedar Deal Subedar
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Czero wrote:

In the conditions it is mentioned as share last 4 digits of the debit card sad but majority have only credit card so I think it is not applicable for credit card holders

it’s available for debit cards (atleast premium ones) as well as credit cards. I availed it using my select credit card.

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