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JIOMART not delivering all items ordered and paid

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Deal Cadet
_desi_dimer_

To start with, I would say, I had not expected such poor service from a reputed company.
I am hearing this from all of my friends who are staying in other cities and ordered something from JIOMART.

My case:
1st Order: 22items worth 1879/-. Delivered 18 items worth 1010/-. The delivery guy didn’t give the receipt/bill and said rest items were not available in the store and I will get the refund within 48 hours. After 72 hours no refund yet. Ordered Multi-grain atta, got normal chakki fresh atta. Ordered rice bran oil, got sunflower oil. There are much more issue with almost all the items delivered.

2nd Order: 11 items worth 705/-. Delivered 8 items worth 156/- All the vegetables were rotten and much less in quantity than the ordered. Onion was 200gms short in 1 Kg.

DON’T ORDER FROM JIOSMART. At least till it becomes stable.
57 Comments  |  
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Deal Newbie Deal Newbie
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Did you complained on twitter?

Try to complain on twitter with the following tags
#jiomart
@ Jiomart_
@ JioCare
@ SMARTStore_IN
#jiomartfailed

They will reply on twitter itself

Beacon Beacon
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4 days over still no refund for my order. Discounts are there, but to many process issues.

Deal Subedar Deal Subedar
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thanks for informing now will not place order

Deal Cadet Deal Cadet
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Yes. Let’s wait until they do it properly like Amazon, Flipkart.

Deal Cadet Deal Cadet
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vyom44454 wrote:

thanks for informing now will not place order

Yes. Let’s wait until they do it properly like Amazon, Flipkart.

Talk-Of-The-Town Talk-Of-The-Town
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Lol..reliance smart is 5 min walking dist. away from me still they took 5 days to deliver cod order and guess what they didn’t deliver a single item that I ordered.Instead sent 10 packets of parle g biscuit and left without taking money grinning

Deal Cadet Deal Cadet
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madmax87 wrote:

Lol..reliance smart is 5 min walking dist. away from me still they took 5 days to deliver cod order and guess what they didn’t deliver a single item that I ordered.Instead sent 10 packets of parle g biscuit and left without taking money grinning

smile They became a big joke. 2 days before they came and tried to deliver me someone’s order. After explaining for 10 minutes that it’s not my order they went back.. hope the original purchaser got it. It was a prepaid order grinning
Deal Newbie Deal Newbie
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Yes I too got this exp ,items missing 1st time 4 items they didn’t sent ,n 2nd time I mean yesterday 3 items ,1 lit ghee,sooji 1 kg,cauliflower (veg) but it cost around 490rs but in dat bill only 2 items not there n bill was total amount wat I ordered ,it wasn’t mistake I didn’t chod my orders n my delivered items but I paid total amount ,how to resolve this ,shall I get my money bk ,n could nt abke to contact customer care

Beacon Beacon
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Finally got my refund for an order placed on 20th June, issue was I placed the order, but it was not visible in my order history tab. I had to give them proofs of payment SMS, and Order id on my SMS. The issue for this order was- Email id due to some reason was not mapped with my order id.
I even got a call from there technical team on this. Got refund for this after more then 20 days. Beware guys, they are still in beta stage. You should know this can happen to us any time. I really had bad experience with them.

Deal Newbie Deal Newbie
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I had given an oder for 4 items on jio mart on 8.7.20 order
they ref no.1594179775904780W which was deliverd to me on 13th july one item was missing from the list.in spite of talking on whats up they are giving all excuses also written 2 emails no reply has come nor i have received my refund money.pls be careful if u are placing anuy ordsr from jio mart they are cheating customers

Deal Newbie Deal Newbie
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I order 61 item but they delivered some item Nd then they said they refund back with in 3 days but still I not get my refund make sure no body order from this app

Deal Subedar Deal Subedar
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madmax87 wrote:

Lol..reliance smart is 5 min walking dist. away from me still they took 5 days to deliver cod order and guess what they didn’t deliver a single item that I ordered.Instead sent 10 packets of parle g biscuit and left without taking money grinning

Kismat bahut badi cheez hai bhai.

Deal Cadet Deal Cadet
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Reliance / Jio / Jiomart – a reputed company? Big LOL

Deal Newbie Deal Newbie
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Please do not rely on JioMart. I ordered staples and perishables on August 14th for a sum of Rs. 10,355 with COD (Safe). I did not get any tracking or mail or SMS from their side. Suddenly on August 22nd I received half of them worth Rs. 5000 and when I asked about the remaining they told it is out of stock and will give when it gets re stocked. When I demanded for a bill they refused to give for the items delivered and they told it will be updated in my orders. Still it has not. THANK GODDD!!! I did not pay the money digitally. Total waste. Please do not buy..

Deal Cadet Deal Cadet
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Cod is the safest on jio mart

Deal Newbie Deal Newbie
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Placed order on 23, got SMS of that it would be delivered by 25 . It was not delivered but the status shows as delivered. Raised 15 complaints with the customer service team for refund, but there is no proper response.
No SMS notifications on the complaints and the delivery process.
Pathetic service.

Deal Subedar Deal Subedar
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1.your order is processed and deleverd through your nearest raliance store
2.if u had its deleivery in past or in app you can have receipt
3.on receipt the store contact number is written ,call/message/whatsapp your problem to them
4.alternatively call the deleivery guy of jiomart who last time deleivered your order , ask his manager number .. dont tell manager you got number from deleivery guy but from google and enquire your order;

Deal Newbie Deal Newbie
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They are the worst and quite bewildered to find such an organization comes from reliance stables. Ordered on 06th September and got delivery on 07th September. But they gave items with less MRP than what they have charged me. Moreover they did not send a item which I had ordered. Now for refund. They are the worst. I have not received the refund till now. Why do they require 7 to 8 days for refund against a prepaid order.

Deal Newbie Deal Newbie
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Don’t buy anything from Jiomart, a bullshit company, a fraud company

Deal Subedar Deal Subedar
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I understand many ppl having concerns with partial deliveries and delayed refunds.

In my case first order worth 2K paid via hdfc (for 10% cb), all items were delivered and on time with proper tracking details on delivery date.

Location : Visakhapatnam

Deal Cadet Deal Cadet
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Loot has only started. When Modi in pocket, Ambani rocks.

Deal Subedar Deal Subedar
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In my case the refund for partial delivery came in my hdfc card as imps payment and not as refund so i believe ill get full cashback even though my order amount after refund is less than 1k

Deal Newbie Deal Newbie
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Incomplete orders are delivered and no refund is provided at all.
There is no customer support for this.
I have made 3 orders till now.. this time they have frauded approximately 270 Rs of items.

This is high time some action to be taken on jiomart or boycott this scam site.

Deal Newbie Deal Newbie
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I placed order on 25- May ,order Value Rs.5000 but it still not delivered, they are changing expected delivery date everyday.i called Thier customer service to cancel the order and they said I can cancel order only on door step.

Deal Cadet Deal Cadet
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renukadevivm wrote:

I placed order on 25- May ,order Value Rs.5000 but it still not delivered, they are changing expected delivery date everyday.i called Thier customer service to cancel the order and they said I can cancel order only on door step.

I had placed one order on the 5th of May. They have not delivered yet. Every time they are saying to wait for 48 hours more. I have complained more than 10-12 times but no result. Now they are saying you may cancel it but not going to cancel it anyway.

Deal Newbie Deal Newbie
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I ordered from JioMart on 27th December 2021. The app said it will be delivered by 4th Jan 2022, and it hasn’t reached me yet. Today’s is 2nd feb 2022. I have waited for over 1 month for my ordered items and called & Emailed the Jiomart team many times. Not receiving any solution and my money is wasted.😠

I’am NEVER EVER ordering from JioMart again. It’s a scam website. 😡

My order ID is: 16405746840026014A

https://cdn0.desidime.com/attachments/photos/739133/medium/87911A27-D68E-48A6-9ADF-BBC7FCD7D741.png?1643770400


Deal Lieutenant Deal Lieutenant
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inspire.nikhil468 wrote:

I ordered from JioMart on 27th December 2021. The app said it will be delivered by 4th Jan 2022, and it hasn’t reached me yet. Today’s is 2nd feb 2022. I have waited for over 1 month for my ordered items and called & Emailed the Jiomart team many times. Not receiving any solution and my money is wasted.😠

I’am NEVER EVER ordering from JioMart again. It’s a scam website. 😡

My order ID is: 16405746840026014A

https://cdn0.desidime.com/attachments/photos/739133/original/87911A27-D68E-48A6-9ADF-BBC7FCD7D741.png?1643770400


yeh sab bar bar hone ke bad me ambani sitaro me ha.kismat ho to aisi ho.

Deal Cadet Deal Cadet
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inspire.nikhil468 wrote:

I ordered from JioMart on 27th December 2021. The app said it will be delivered by 4th Jan 2022, and it hasn’t reached me yet. Today’s is 2nd feb 2022. I have waited for over 1 month for my ordered items and called & Emailed the Jiomart team many times. Not receiving any solution and my money is wasted.😠

I’am NEVER EVER ordering from JioMart again. It’s a scam website. 😡

My order ID is: 16405746840026014A

https://cdn0.desidime.com/attachments/photos/739133/original/87911A27-D68E-48A6-9ADF-BBC7FCD7D741.png?1643770400


send a mail to escalation team you would get the refund 
mail id  -  cshead @ jiomart . com

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