Site rees52 isn't processing order, nor getting refund

60°
Deal Lieutenant
148
3740
166

Dimers,
I had ordered a b6ac charger from rees52 site. Payment was done through payumoney and this was on 22 April.
Till date product isn’t shipped, nor the seller responds to mail/sms/call.

Tried to inform payumoney via Twitter and their chatbot,
No response to tweets and chatbot says contact seller because tx is successful.
Payment was done via amex card.

What are my options now?

20 Comments  |  
6 Dimers
  • Sort By
65
1511
7

Request chargeback

148
3740
166
ZNZ wrote:

Request chargeback

Will amex accept it?

20
18045
327
Moderator
Expand
jitz wrote:

Will amex accept it?

Yes.
Do it.

59
928
9

You can’t initiate charge back till the statement comes out and you have already paid the disputed amount. Also, where is the company (of site) located? If it’s located in some area where there is a complete lockdown, you may need to wait longer.

148
3740
166
Ramta_Jogi wrote:

You can’t initiate charge back till the statement comes out and you have already paid the disputed amount. Also, where is the company (of site) located? If it’s located in some area where there is a complete lockdown, you may need to wait longer.

Delhi.
But they aren’t responding to call/email/sms.
Something is fishy..
I dont mind waiting. But they are bunch of frauds as per Google encyclopedia

148
3740
166

https://rees5...m/

Have bought electronic products from at least 7 websites, got all without issues.
This is a seller on Amazon too.. So ordered.

26
1849
29
Ramta_Jogi wrote:

You can’t initiate charge back till the statement comes out and you have already paid the disputed amount. Also, where is the company (of site) located? If it’s located in some area where there is a complete lockdown, you may need to wait longer.

You need not pay the disputed amount, Amex will put a temporary reversal of the disputed amount, and based on the outcome of your dispute, it can reinstate the original charge

140
468
5

chor hai ye log bahut piche pda tha tb order dispatch kia inhone

59
928
9
Expand
dummyuser wrote:

You need not pay the disputed amount, Amex will put a temporary reversal of the disputed amount, and based on the outcome of your dispute, it can reinstate the original charge

If you don’t pay and the dispute is ruled in favor of the merchant, you will end up paying interest on that disputed amount. That’s the only reason I always tell people to pay the disputed amount at the time of statement generation.

59
928
9
Expand
jitz wrote:

Delhi.
But they aren’t responding to call/email/sms.
Something is fishy..
I dont mind waiting. But they are bunch of frauds as per Google encyclopedia

I’ll give them benefit of doubt in current scenario and that too in Delhi. Lord forbid, if their office has become a Covid hotspot or family/owners have covid issues.

Btw, they are responding to Whatapp messages stuck_out_tongue

148
3740
166
Novizio wrote:

chor hai ye log bahut piche pda tha tb order dispatch kia inhone

Rees52? How did you manage to contact them?

148
3740
166
Expand
Ramta_Jogi wrote:

I’ll give them benefit of doubt in current scenario and that too in Delhi. Lord forbid, if their office has become a Covid hotspot or family/owners have covid issues.

Btw, they are responding to Whatapp messages stuck_out_tongue

I’ve msgd on whatsapp. Let’s see. But i still smell foul.

148
3740
166

Someone on whatsapp confirms they will send the order, and working with limited staff.
But they weren’t responding at all.
Ill wait for a week before charge back.

140
468
5
Expand
jitz wrote:

Rees52? How did you manage to contact them?

nitin thakkar owner h net pr search kro uska contact mil jayega ..mene order milte hi delete kr dia

26
1849
29
Expand
Ramta_Jogi wrote:

If you don’t pay and the dispute is ruled in favor of the merchant, you will end up paying interest on that disputed amount. That’s the only reason I always tell people to pay the disputed amount at the time of statement generation.

I am strictly referring to Amex, been there done that. You don’t pay any interest on the disputed amount. I don’t vouch for other credit card issuers, although I have filed from time to time, but I just can’t recall the specifics, the reason I recall Amex’s is because of this unusual reversal which was very kind, especially say when you have made a big purchase and the merchant is not holding up their end of the bargain, it should not fall on the customer to gulp the charge even momentarily

59
928
9
Expand
dummyuser wrote:

You don’t pay any interest on the disputed amount

Even if it’s settled in favour of the merchant?

59
928
9
jitz wrote:

Someone on whatsapp confirms they will send the order, and working with limited staff.

Covid related issues.

26
1849
29
Expand
Ramta_Jogi wrote:

Even if it’s settled in favour of the merchant?

Yes, as soon as you file for a chargeback, they will put a temporary reversal for the said amount, so automatically your outstanding balance is reduced by that amount. If it settles in favour of merchant, Amex will charge you back and you only pay the disputed amount.
Amex is known for pampering customers, and you might say this is quite sweet a deal if you wish to push a genuine charge for say some extra days, but again the more you abuse the system, Amex will find a pattern and question you

148
3740
166

At last they managed to deliver the product, but a customer returned product with no manual or outer box. Even one of the switch fell inside. But i don’t want anymore headaches
Did inform them about charge back and they sent the product after that.

Missing